# Resool > Resool brings WhatsApp, Instagram, Messenger, TikTok, email, SMS and website chat into one shared team inbox, with AI agents, workflows, broadcasts, a built-in CRM, tickets and 60+ integrations. In English and Arabic. Resool (https://resool.io) is used by businesses of every size and industry, in English and Arabic, on the web, iOS and Android. Full help-center text: https://resool.io/llms-full.txt. Arabic: https://resool.io/ar/llms.txt. ## Channels - [WhatsApp](https://resool.io/channels/#whatsapp): Connect the official WhatsApp Business API in minutes: a shared team inbox, AI agents, approved templates, broadcasts, product catalog and WhatsApp calls. - [Instagram](https://resool.io/channels/#instagram): Answer Instagram DMs and post comments from one shared team inbox. Connect with Instagram sign-in, reply privately to comments and let AI agents reply fast. - [Messenger](https://resool.io/channels/#messenger): Answer Facebook Messenger chats and Page comments from one shared team inbox. Connect several Pages at once, send utility templates and let AI agents reply 24/7 - [TikTok](https://resool.io/channels/#tiktok): Answer TikTok DMs in the same shared inbox as WhatsApp and Instagram, start workflows from TikTok Messaging Ads and report conversions to your TikTok Pixel. - [Website Chat](https://resool.io/channels/#website-chat): Add a live chat widget to your website with one line of code. Match your brand, chat in English or Arabic, add AI search and answer visitors from your inbox. - [Email](https://resool.io/channels/#email): Bring Gmail, Google Workspace, Yahoo, Outlook or any support address into one shared team inbox, next to WhatsApp and live chat. Reply from your own domain. - [Telegram](https://resool.io/channels/#telegram): Connect your Telegram bot to Resool with its BotFather token and answer every private chat from a shared inbox, with AI agents, workflows and no reply window. - [SMS](https://resool.io/channels/#sms): Send and receive SMS from your Twilio number in a shared team inbox. Connect with Twilio in a few clicks, or bring any SMS gateway with a custom channel. - [Viber](https://resool.io/channels/#viber): Connect your Viber bot to Resool and answer customers in a shared inbox with WhatsApp and email. See read receipts, reply any time and automate with AI agents. - [LINE](https://resool.io/channels/#line): Connect your LINE Official Account to Resool and answer LINE customers in one shared inbox with WhatsApp and email. Reply any time and automate with AI agents. - [WeChat](https://resool.io/channels/#wechat): Connect your verified WeChat Service Account to Resool and answer customers in one shared inbox with WhatsApp, LINE and email, inside WeChat's 48-hour window. ## Platform - [Team Inbox](https://resool.io/product/team-inbox/): Answer WhatsApp, Instagram, Messenger, TikTok, email, SMS and website chat from one shared team inbox. Assign, collaborate, use snippets and AI assist, and never miss a customer. - [AI Agents](https://resool.io/product/ai-agents/): AI Agents answer customers 24/7 from your knowledge base in Arabic and English, qualify leads, update contacts, route chats and hand off to your team on time. - [Workflows](https://resool.io/product/workflows/): Automate greetings, routing, lead qualification, order updates and follow-ups on WhatsApp and more with a visual builder, or describe it and let AI build it. - [Broadcasts](https://resool.io/product/broadcasts/): Send approved WhatsApp and Messenger templates to targeted segments, personalise every message, schedule campaigns and track delivery, reads, replies and cost. - [Contacts & CRM](https://resool.io/product/contacts-crm/): Keep every customer in one profile across WhatsApp, Instagram, email and chat, with custom fields, tags, lifecycle stages, companies and segments for outreach. - [Sales Pipeline](https://resool.io/product/sales-pipeline/): Create deals from WhatsApp and Instagram chats, move them across a drag-and-drop pipeline, and track open pipeline value, weighted forecast and win rate. - [Tickets](https://resool.io/product/tickets/): Turn WhatsApp chats, support form requests and emails into tickets with priorities, SLA timers and owners, and keep customers updated by email and WhatsApp. - [WhatsApp Calling](https://resool.io/product/whatsapp-calling/): Make, answer and record WhatsApp voice calls from your browser, right next to the chat history. Every call is logged in the inbox with outcome and recording. - [Spaces](https://resool.io/product/spaces/): Track hiring, content, client requests or projects in Resool Spaces, with custom fields, boards, timelines, sprints and automations next to your customer chats. - [Recordings](https://resool.io/product/recordings/): Record your screen, camera and voice in the browser, trim it and send it in a chat, task or ticket. Share secure links and see which customers watched. - [Forms & Surveys](https://resool.io/product/forms-surveys/): Build branded, multilingual forms and send personal links from any chat. Ask for CSAT ratings after every conversation and track results per agent and channel. - [Reports](https://resool.io/product/reports/): Track response and resolution times, live queues, CSAT, tickets, sales and broadcasts in one Reports page. Compare periods and drill into any figure. - [Mobile App](https://resool.io/product/mobile-app/): Reply to WhatsApp, Instagram, email and every channel from your phone. Assign and close chats, manage contacts, tickets and deals, and get push alerts anywhere. ## Use cases - [Capture Ad Leads](https://resool.io/solutions/capture-leads-from-ads/): Greet every lead from Click-to-WhatsApp, Messenger, Instagram and TikTok ads in seconds, qualify them with AI and workflows, and report conversions to your ads. - [Lead Qualification](https://resool.io/solutions/lead-qualification/): Qualify every lead on WhatsApp, Instagram and website chat with AI agents and question flows, save answers to the CRM and route ready buyers to sales. - [Customer Support](https://resool.io/solutions/customer-support/): Resolve support requests on WhatsApp, Instagram, live chat and email with AI agents, smart routing, tickets with SLA targets and CSAT surveys in one platform. - [Book Appointments](https://resool.io/solutions/book-appointments/): Send Calendly, Cal.com and Acuity booking links in chat, see every booking next to the conversation, create Zoom meetings and confirm appointments on WhatsApp. - [Sell on Chat](https://resool.io/solutions/sell-on-chat/): Sell on WhatsApp: share products, take carts from your catalog, send payment links, see orders in the inbox and recover abandoned checkouts with workflows. - [Promotions & Reminders](https://resool.io/solutions/promotions-and-reminders/): Send WhatsApp and Messenger promotions to the right segment, schedule campaigns, automate renewal and reorder reminders, and track reads and replies. ## Industries - [E-commerce](https://resool.io/industries/ecommerce/): Connect Shopify, Salla, WooCommerce or EasyOrders to Resool. See orders in every chat, recover abandoned carts and send shipping updates on WhatsApp. - [Restaurants & Cafés](https://resool.io/industries/restaurants/): Take orders and questions on WhatsApp and Instagram, see each guest's Foodics orders in the chat, answer with AI after hours and ask for feedback. - [Real Estate](https://resool.io/industries/real-estate/): Capture leads from Click-to-WhatsApp ads, qualify buyers with AI, book site visits with Calendly or Cal.com and track every unit sale in a pipeline. - [Travel & Transport](https://resool.io/industries/travel-transport/): Answer riders and travellers on WhatsApp chat and calls, confirm bookings with templates, handle complaints as tickets with SLAs and rate every trip. - [Logistics & Delivery](https://resool.io/industries/logistics/): Send delivery updates on WhatsApp from your own systems, confirm addresses and time slots, and handle damaged parcels as tickets with SLA targets. - [Healthcare & Clinics](https://resool.io/industries/healthcare/): Let patients book through Acuity, Cal.com or Calendly links on WhatsApp, collect intake forms before visits and control who sees patient contact details. - [Education](https://resool.io/industries/education/): Answer applicants with AI, collect applications and documents with forms, track students from enquiry to enrolment and send WhatsApp announcements. - [Automotive](https://resool.io/industries/automotive/): Reply to car buyers from ads in seconds, book test drives and service visits in chat, share video walkarounds and track every vehicle sale in a pipeline. - [Agencies](https://resool.io/industries/agencies/): Run client chats, social comments, projects, video reviews and invoices in one place, with a workspace per brand and every conversation next to the work. - [Software & SaaS](https://resool.io/industries/software-saas/): Support users in website chat, WhatsApp and email, turn bugs into Jira, GitHub or Linear issues, track tickets with SLAs and run B2B sales in one place. ## Integrations - [Acuity Scheduling](https://resool.io/integrations/acuity/): Connect Acuity Scheduling to Resool to see each contact's appointments in the inbox, share appointment booking links in replies and get live updates. - [Airtable](https://resool.io/integrations/airtable/): Connect Airtable to Resool to see a contact's matching Airtable records in the inbox, add or update them in one click, and create or update records from workflows. - [Asana](https://resool.io/integrations/asana/): Connect Asana to Resool to create Asana tasks from conversations and workflows, assign them with a due date and follow their status on the contact. - [Basecamp](https://resool.io/integrations/basecamp/): Connect Basecamp to Resool to create to-dos in a project's to-do list from conversations and workflows, and see on the contact when they're done. - [BigCommerce](https://resool.io/integrations/bigcommerce/): Connect BigCommerce to Resool to see each contact's orders in the inbox and run workflows on new orders, status changes, refunds and abandoned carts. - [Box](https://resool.io/integrations/box/): Connect Box to Resool to save a conversation's transcript and attachments to a Box folder from the inbox or a workflow, and see what was saved for each contact. - [Cal.com](https://resool.io/integrations/calcom/): Connect Cal.com to Resool to see each contact's Cal.com bookings next to the conversation and share your booking links in replies from the inbox. - [Calendly](https://resool.io/integrations/calendly/): Connect Calendly to Resool to see each contact's Calendly meetings in the inbox and send your booking links, including single-use links, in replies. - [ClickUp](https://resool.io/integrations/clickup/): Connect ClickUp to Resool to create ClickUp tasks from conversations and workflows in the space, folder and list you choose, and follow their status on the contact. - [Close](https://resool.io/integrations/close/): Connect Close to Resool to see each contact's Close lead, lead status and opportunities in the inbox, sync contacts and leads, and add notes from chats. - [Constant Contact](https://resool.io/integrations/constant-contact/): Connect Constant Contact to Resool to see each contact's lists, email permission and tags in the inbox, add them to a list, and add contacts from workflows. - [Dialogflow](https://resool.io/integrations/dialogflow/): Connect your Dialogflow ES agent to Resool so it answers incoming messages on every channel and hands the chat to your team on a fallback or "human" intent. - [Discord](https://resool.io/integrations/discord/): Connect Discord to Resool to post alerts about new, assigned and closed conversations and deals in a Discord channel, and send Discord messages from workflows. - [Dropbox](https://resool.io/integrations/dropbox/): Connect Dropbox to Resool to save a conversation's transcript and attachments to a Dropbox folder from the inbox or a workflow, and see what was saved for each contact. - [EasyOrders](https://resool.io/integrations/easyorders/): Connect EasyOrders to Resool to see each contact's orders in the inbox, start workflows on new orders and status changes, and update order statuses automatically. - [Foodics](https://resool.io/integrations/foodics/): Connect Foodics to Resool to see each guest's restaurant orders in the inbox, start workflows on new and updated orders, and keep customers in sync. - [FreshBooks](https://resool.io/integrations/freshbooks/): Connect FreshBooks to Resool to see each contact's invoices and balance due in the inbox, create invoices and clients, and send invoice PDFs and share links in chat. - [GetResponse](https://resool.io/integrations/getresponse/): Connect GetResponse to Resool to see which lists each contact is on, with tags, add contacts to a list from the inbox, and add or update them from workflows. - [GitHub](https://resool.io/integrations/github/): Connect GitHub to Resool to open GitHub issues from conversations and workflows, with labels and a link to the chat, and see whether they're open or closed. - [Google Calendar](https://resool.io/integrations/google-calendar/): Connect Google Calendar to Resool to see every meeting you have with a contact, join or copy the meeting link and open the event, right next to the conversation. - [Google Contacts](https://resool.io/integrations/google-contacts/): Connect Google Contacts to Resool to import your Google contacts, matched by email or phone, and keep them in sync automatically every six hours. - [Google Drive](https://resool.io/integrations/google-drive/): Connect Google Drive to Resool to pick up to 10 Drive files from the composer and send their links to customers on any channel, with optional link sharing. - [Google Sheets](https://resool.io/integrations/google-sheets/): Connect Google Sheets to Resool to add or update spreadsheet rows with contact data from workflows, for lead lists, order logs and reports. - [Google Tasks](https://resool.io/integrations/google-tasks/): Connect Google Tasks to Resool to create Google Tasks from conversations and workflows with a due date, and see on the contact when they're completed. - [Gumroad](https://resool.io/integrations/gumroad/): Connect Gumroad to Resool to see each buyer's purchases in the inbox, share your products in replies, and start workflows on new sales, refunds and cancelled memberships. - [HubSpot](https://resool.io/integrations/hubspot/): Connect HubSpot to Resool to see each contact's HubSpot record, owner and deals in the inbox, sync contacts and companies, and add notes from conversations. - [Jira](https://resool.io/integrations/jira/): Connect Jira to Resool to turn conversations into Jira issues with a link to the chat, follow their status on the contact, and create issues from workflows. - [Kit](https://resool.io/integrations/kit/): Connect Kit (formerly ConvertKit) to Resool to see each subscriber's state and tags in the inbox, add contacts to a form or sequence, and tag subscribers from workflows. - [Klaviyo](https://resool.io/integrations/klaviyo/): Connect Klaviyo to Resool to see each contact's lists, email consent and tags in the inbox, add them to a list, and add profiles from workflows. - [Linear](https://resool.io/integrations/linear/): Connect Linear to Resool to create Linear issues from conversations and workflows with a priority and a link to the chat, and follow their status on the contact. - [Mailchimp](https://resool.io/integrations/mailchimp/): Connect Mailchimp to Resool to see each contact's audiences, status and tags in the inbox, add contacts to an audience, and add subscribers from workflows. - [Make](https://resool.io/integrations/make/): Build visual Make scenarios with Resool. Watch new messages, contacts, conversations and tickets instantly, and send messages, update contacts or create tickets and tasks. - [Meta Business accounts](https://resool.io/integrations/meta-conversions/): Send Conversions API events to your Meta Pixel when contacts reach a lifecycle stage, so Click-to-WhatsApp, Messenger and Instagram ads learn who buys. - [monday.com](https://resool.io/integrations/monday/): Connect monday.com to Resool to create items on a board from conversations and workflows, with mapped columns and the conversation posted as an update. - [n8n](https://resool.io/integrations/n8n/): Automate Resool with n8n, cloud or self-hosted. Install the Resool community node to react to workspace events and manage contacts, messages, tickets, tasks and conversations. - [Notion](https://resool.io/integrations/notion/): Connect Notion to Resool to create pages in a Notion database from conversations and workflows, with the contact's details and a link to the chat. - [Odoo](https://resool.io/integrations/odoo/): Connect Odoo to Resool with the Resool app for Odoo to see each contact's invoices and balance due in the inbox, create customers and invoices, and send invoice PDFs in chat. - [Pipedrive](https://resool.io/integrations/pipedrive/): Connect Pipedrive to Resool to see each contact's Pipedrive person, owner and deals in the inbox, sync people and organizations, and add notes from chats. - [QuickBooks](https://resool.io/integrations/quickbooks/): Connect QuickBooks Online to Resool to see each contact's invoices and balance due in the inbox, create invoices and customers, and send invoice PDFs and payment links in chat. - [Salesforce](https://resool.io/integrations/salesforce/): Connect Salesforce to Resool to see each contact's Salesforce record, owner and opportunities in the inbox, sync contacts and accounts, and log notes as activities. - [Salla](https://resool.io/integrations/salla/): Connect your Salla store to Resool to see each contact's orders and abandoned carts in the inbox, share products, and run workflows on orders, carts and customers. - [Shopify](https://resool.io/integrations/shopify/): Connect Shopify to Resool to see each contact's orders, shipments and abandoned checkouts in the inbox, share products, and run workflows on store events. - [Slack](https://resool.io/integrations/slack/): Connect Slack to Resool to post alerts about new, assigned and closed conversations, deals and meetings in a Slack channel, and send Slack messages from workflows. - [Smartsheet](https://resool.io/integrations/smartsheet/): Connect Smartsheet to Resool to add contacts as rows to a sheet in one click from the inbox, and add rows with mapped columns from workflows. - [Square](https://resool.io/integrations/square/): Connect Square to Resool to see each contact's Square customer and orders in the inbox, send payment links from the composer, and run workflows on orders and payments. - [SurveyMonkey](https://resool.io/integrations/surveymonkey/): Connect SurveyMonkey to Resool to start a workflow when someone completes a survey, find or create the contact from their answers, and use every answer. - [TikTok ads accounts](https://resool.io/integrations/tiktok-conversions/): Send Events API events to your TikTok Pixel when contacts reach a lifecycle stage, so your TikTok ads learn which chats become customers. - [Todoist](https://resool.io/integrations/todoist/): Connect Todoist to Resool to add follow-ups from conversations and workflows as Todoist tasks with a due date, and see on the contact when they're completed. - [Trello](https://resool.io/integrations/trello/): Connect Trello to Resool to create Trello cards from conversations and workflows on the board and list you choose, and see which list each card is in. - [Typeform](https://resool.io/integrations/typeform/): Connect Typeform to Resool to start a workflow whenever someone submits a form, find or create the contact from their answers, and use every answer in messages. - [Vimeo](https://resool.io/integrations/vimeo/): Connect Vimeo to Resool to search your Vimeo library from the composer and send a video link to a customer in one click, on any channel. - [Wafeq](https://resool.io/integrations/wafeq/): Connect Wafeq to Resool to see each contact's invoices and balance due in the inbox, create invoices and customers in Wafeq, and send invoice PDFs in chat. - [Wave](https://resool.io/integrations/wave/): Connect Wave to Resool to see each contact's invoices and balance due in the inbox, create invoices and customers in Wave, and send invoice PDFs and links in chat. - [Webex](https://resool.io/integrations/webex/): Connect Webex to Resool to create Webex meetings from a conversation, send the join link to the customer, see upcoming meetings and schedule meetings from workflows. - [Wix](https://resool.io/integrations/wix/): Connect your Wix store to Resool to see each contact's orders and abandoned checkouts in the inbox and run workflows on new, paid, fulfilled and cancelled orders. - [WooCommerce](https://resool.io/integrations/woocommerce/): Connect your WooCommerce store to Resool to see each contact's orders in the inbox, share products in replies, and run workflows on new orders and status changes. - [Xero](https://resool.io/integrations/xero/): Connect Xero to Resool to see each contact's invoices and balance due in the inbox, create invoices and contacts in Xero, and send invoice PDFs and online invoice links in chat. - [YouTube](https://resool.io/integrations/youtube/): Connect your YouTube channel to Resool to search your videos from the composer and send a video link to a customer in one click, on any channel. - [Zapier](https://resool.io/integrations/zapier/): Connect Resool to thousands of apps with Zapier. Start Zaps on new messages, contacts, conversations and tickets, and send messages or create contacts, tickets and tasks. - [Zendesk](https://resool.io/integrations/zendesk/): Connect Zendesk to Resool to see each contact's Zendesk tickets in the inbox, create tickets with the conversation, add comments, and create tickets from workflows. - [Zoho Books](https://resool.io/integrations/zoho-books/): Connect Zoho Books to Resool to see each contact's invoices and balance due in the inbox, create invoices and customers, and send invoice PDFs and links in chat. - [Zoho CRM](https://resool.io/integrations/zoho-crm/): Connect Zoho CRM to Resool to see each contact's Zoho record, owner and deals in the inbox, sync contacts and accounts, and add notes from conversations. - [Zoom](https://resool.io/integrations/zoom/): Connect Zoom to Resool to create Zoom meetings from a conversation, send the join link to the customer, see upcoming meetings and schedule meetings from workflows. ## Compare - [Resool vs respond.io](https://resool.io/compare/respond-io/): Compare Resool and respond.io side by side: channels, AI agents, workflows, tickets, deals, languages and pricing per seat or per active contact. - [Resool vs Trengo](https://resool.io/compare/trengo/): Compare Resool and Trengo side by side: channels, AI agents, automation, tickets, mobile apps, Arabic support and per-seat versus per-plan pricing. - [Resool vs WATI](https://resool.io/compare/wati/): Compare Resool and WATI side by side: channels, AI agents, broadcasts, tickets, deals, Arabic and English support, and how each one prices users and messages. - [Resool vs Intercom](https://resool.io/compare/intercom/): Compare Resool and Intercom: messaging channels, AI agents, tickets and SLAs, deals, Arabic and English support, and how each prices seats and AI usage. - [Resool vs Zendesk](https://resool.io/compare/zendesk/): Compare Resool and the Zendesk customer service suite: channels, AI agents, tickets and SLAs, deals, Arabic support and per-seat pricing, plus how the two connect. ## Company - [Pricing](https://resool.io/pricing/) - [Why Resool?](https://resool.io/why-resool/) - [Contact us](https://resool.io/contact/) # Help Center This file indexes the Resool Help Center; each link is a full guide to one feature or app. Full text of all English articles: https://resool.io/llms-full.txt. Arabic index: https://resool.io/ar/llms.txt. ## Quick Start - [What is Resool?](https://resool.io/help/quick-start/what-is-resool/): Resool is a customer conversation platform that brings WhatsApp, Instagram, Messenger, email, SMS and website chat into one inbox with AI Agents and workflows. - [Setting Up Your Resool Account](https://resool.io/help/quick-start/setting-up-your-account/): Create your Resool account with your work email or Google, confirm your email, then sign in with a password, an emailed code or two-factor authentication. - [Creating and Switching Workspaces](https://resool.io/help/quick-start/creating-a-workspace/): Create a Resool workspace for your business in one step, add more workspaces for other brands or clients, and switch between them from the left navigation. - [Getting Started with Resool](https://resool.io/help/quick-start/getting-started-with-resool/): Take the Resool product tour, follow the Finish setting up checklist, connect your first channel, invite your team and reply to your first conversation. - [Joining a Workspace from an Invitation](https://resool.io/help/quick-start/joining-a-workspace/): Accept an invitation to a Resool workspace, create your account or sign in with the invited email, and fix expired or already-used invitation links. - [Dashboard](https://resool.io/help/quick-start/dashboard/): The Resool Dashboard shows open conversations by lifecycle stage, who's online, reply times, opened vs closed conversations, merge suggestions and upcoming broadcasts. ## Channels › Channel basics - [Connecting Channels](https://resool.io/help/channels-basics/connecting-channels/): Browse the Channel Catalog and connect WhatsApp, Messenger, Instagram, website chat, email, SMS and more so every customer message lands in one Resool inbox. - [Channel Settings: Routing, Auto-assign and Satisfaction Surveys](https://resool.io/help/channels-basics/channel-settings/): Choose which team gets new conversations, turn on round-robin or least-busy auto-assign, set a first response target and send satisfaction surveys, per channel. ## Channels › WhatsApp - [WhatsApp Quick Start](https://resool.io/help/whatsapp/whatsapp-quick-start/): Connect your WhatsApp Business number to Resool with Continue with Facebook and answer WhatsApp customers from a shared team inbox in minutes. - [WhatsApp Business Profile](https://resool.io/help/whatsapp/whatsapp-business-profile/): Edit the WhatsApp Business profile customers see, including photo, About text, address, description, email, industry and websites, without leaving Resool. - [WhatsApp Product Catalog](https://resool.io/help/whatsapp/whatsapp-product-catalog/): Connect your Meta Product Catalog to a WhatsApp number in Resool so customers can browse your products in WhatsApp and send you a cart. - [WhatsApp Calls](https://resool.io/help/whatsapp/whatsapp-calls/): Turn on WhatsApp Calls for a number, then make, answer and record WhatsApp voice calls from the Resool inbox and review every call in the Calls tab. ## Channels › Facebook & Instagram - [Messenger Quick Start](https://resool.io/help/facebook-instagram/messenger-quick-start/): Connect your Facebook Pages to Resool with Continue with Facebook and answer Messenger chats and Page comments from one shared inbox. - [Instagram Quick Start](https://resool.io/help/facebook-instagram/instagram-quick-start/): Connect your Instagram professional account to Resool with Continue with Instagram and answer Instagram DMs and comments from one shared team inbox. - [Facebook and Instagram Comments](https://resool.io/help/facebook-instagram/facebook-instagram-comments/): Manage Facebook Page and Instagram post comments in Resool: reply publicly, reply privately in DM, like, edit or delete comments from the Comments tab. ## Channels › Website chat - [Website Chat Quick Start](https://resool.io/help/website-chat/website-chat-quick-start/): Create a Resool website chat widget, add one line of code to your site and chat with visitors in real time from the same inbox as WhatsApp and Instagram. - [Website Chat Appearance and Behavior](https://resool.io/help/website-chat/website-chat-appearance-and-behavior/): Customize the Resool chat widget's colors, header, welcome message, languages and button, and control what visitors see, share and can do in the chatbox. - [Website Chat Security and Restrictions](https://resool.io/help/website-chat/website-chat-security-and-restrictions/): Lock the Resool chat widget to your domains, respect visitor privacy, stop spam bots and hide the chatbox on chosen pages, countries, languages or IP addresses. ## Channels › Email - [Gmail Quick Start](https://resool.io/help/email/gmail-quick-start/): Sign in with Google to send email from your Gmail address in Resool and get customer replies back in the shared inbox, with no forwarding or SMTP setup. - [Email Inbox Quick Start](https://resool.io/help/email/email-inbox-quick-start/): Connect a Google Workspace, Yahoo or any other email address to Resool by forwarding it, and reply from your own domain through your SMTP server. ## Channels › SMS - [Twilio SMS Quick Start](https://resool.io/help/sms/twilio-sms-quick-start/): Connect your Twilio account to Resool with Connect with Twilio, pick an SMS number, and send and receive text messages in the shared inbox. ## Channels › More channels - [TikTok Quick Start](https://resool.io/help/more-channels/tiktok-quick-start/): Connect a TikTok Business Account to Resool (Beta) to answer TikTok direct messages in the shared inbox, and start workflows from TikTok Messaging Ads. - [Telegram Quick Start](https://resool.io/help/more-channels/telegram-quick-start/): Connect a Telegram bot to Resool with its BotFather token and answer customers who message your bot from the shared inbox, with no reply window. - [Viber Quick Start](https://resool.io/help/more-channels/viber-quick-start/): Connect a Viber bot to Resool with its authentication token and answer customers who message your bot on Viber from the shared inbox. - [LINE Quick Start](https://resool.io/help/more-channels/line-quick-start/): Connect your LINE Official Account to Resool with a Messaging API channel access token and secret, and answer LINE customers in the shared inbox. - [WeChat Quick Start](https://resool.io/help/more-channels/wechat-quick-start/): Connect a verified WeChat Official Account (Service Account) to Resool with its AppID and AppSecret, and reply to WeChat customers from the shared inbox. - [Custom Channel](https://resool.io/help/more-channels/custom-channel/): Connect any messaging, SMS or live chat system to the Resool inbox through signed webhooks, with an inbound URL, a signing secret and a replies webhook. ## Product › Inbox - [Inbox Overview](https://resool.io/help/inbox/inbox-overview/): Learn how the Resool Inbox brings WhatsApp, Instagram, Messenger, email, live chat and other channels into one shared inbox your whole team works from. - [Conversation Views and Filters](https://resool.io/help/inbox/conversation-views-and-filters/): Find the right conversations fast with Inbox views, status and sort options, unread and unreplied filters, channel and tag filters, and conversation search. - [Custom Inboxes](https://resool.io/help/inbox/custom-inboxes/): Create custom inboxes in Resool that save filters by channel, lifecycle stage, contact tag, team and assignee, and share them privately, with chosen teammates or with everyone. - [Replying to Conversations](https://resool.io/help/inbox/replying-to-conversations/): Reply to customers from the Resool composer with text, emoji, files, voice notes, snippets, variables, forms and booking links, on WhatsApp, email, chat and every other channel. - [Messaging Windows and Templates](https://resool.io/help/inbox/messaging-windows-and-templates/): Understand the WhatsApp 24-hour window and the reply limits on Messenger, Instagram, TikTok and WeChat, and send an approved message template from the Resool Inbox. - [Snippets](https://resool.io/help/inbox/snippets/): Save replies you send often as snippets with text, contact variables and files, then insert them in any Resool conversation by typing / and the snippet's ID. - [Internal Notes and Mentions](https://resool.io/help/inbox/internal-notes-and-mentions/): Add internal notes to Resool conversations that only your team can see, mention teammates with @ to notify them, and add them as collaborators automatically. - [Assigning Conversations](https://resool.io/help/inbox/assigning-conversations/): Assign Resool conversations to a teammate or an AI agent, take over from AI, add collaborators, assign in bulk, and set up automatic assignment for each channel. - [Conversation Status, Snooze and Close](https://resool.io/help/inbox/conversation-status-snooze-and-close/): Keep your Resool Inbox tidy by marking conversations pending, snoozing them until later, closing and reopening them, marking them important, merging and blocking. - [Closing Notes and Auto-close](https://resool.io/help/inbox/closing-notes-and-auto-close/): Set up closing notes so agents record a category and summary when they close a Resool conversation, and auto-close conversations when the contact stops replying. - [Contact Details Panel](https://resool.io/help/inbox/contact-details-panel/): Use the contact details panel in the Resool Inbox to see and edit a contact's channels, fields, company, tags and notes, and their files, activity, deals, tasks and tickets. - [AI Assist in the Inbox](https://resool.io/help/inbox/ai-assist-in-the-inbox/): Use AI in the Resool Inbox to suggest replies from your knowledge base, summarize conversations, change tone, translate, fix grammar and work alongside AI agents. - [Keyboard Shortcuts](https://resool.io/help/inbox/keyboard-shortcuts/): Every keyboard shortcut in the Resool Inbox, from moving between conversations and replying to assigning, snoozing and closing, plus composer and app-wide shortcuts. ## Product › Contacts - [Contacts Overview](https://resool.io/help/contacts/contacts-overview/): Learn how the Contacts module stores every customer who messages you, and how to search, filter, sort into segments and manage people and companies. - [Contact Profile](https://resool.io/help/contacts/contact-profile/): See everything about one customer on their contact page: details, channels, lifecycle, tags, companies, conversations, satisfaction ratings, deals and change history. - [Contact Fields](https://resool.io/help/contacts/contact-fields/): Create custom contact and company fields to store extra customer data, choose where they show in the inbox, and rename, hide or reorder the built-in fields. - [Tags](https://resool.io/help/contacts/tags/): Use tags to label contacts and companies (like VIP or Wholesale), then filter, segment, route and automate with them across the inbox, broadcasts and workflows. - [Lifecycle Stages](https://resool.io/help/contacts/lifecycle-stages/): Set up lifecycle stages to track where each contact or company is in your sales journey, with a default stage, a won stage, lost stages and an inbox per stage. - [Segments](https://resool.io/help/contacts/segments/): Group contacts into dynamic or static segments using tags, channels, lifecycle, activity and custom fields, then use them as broadcast audiences. - [Importing Contacts](https://resool.io/help/contacts/importing-contacts/): Import contacts or companies from a CSV or Excel file, map each column to a Resool field, and update existing contacts instead of creating duplicates. - [Merging Contacts](https://resool.io/help/contacts/merging-contacts/): Find duplicate contacts that share an email or phone, merge them into one profile with all their conversations and channels, and unmerge a channel if needed. - [Companies](https://resool.io/help/contacts/companies/): Keep the companies and brands you work with in Resool, link people to them with their roles, and see each company's conversations, projects, tags and files. - [Contact Data and Privacy](https://resool.io/help/contacts/contact-data-privacy/): Control who sees contact emails and phone numbers, export or erase a contact's personal data on request, record WhatsApp marketing consent and block unwanted contacts. ## Product › Workflows - [Workflows Overview](https://resool.io/help/workflows/workflows-overview/): Learn what Resool Workflows are, how a trigger and steps automate conversations, and how to create, publish and monitor a workflow. - [Workflow Triggers](https://resool.io/help/workflows/workflow-triggers/): Every trigger that can start a Resool workflow, from new conversations and keywords to tags, calls, webhooks, store orders and form responses. - [Workflow Steps](https://resool.io/help/workflows/workflow-steps/): A reference for every Resool workflow step: messages, questions, WhatsApp templates, branches, waits, contact and conversation updates, HTTP requests and app steps. - [Building Workflows with AI](https://resool.io/help/workflows/building-workflows-with-ai/): Describe a workflow in your own words, by voice or text, and let Resool build the trigger and steps for you to review, edit and publish. ## Product › AI - [AI Agents](https://resool.io/help/ai/ai-agents/): Create AI Agents that answer customers 24/7 from your knowledge, update contacts, assign and close conversations, and hand off to your team. - [AI Agent Skills](https://resool.io/help/ai/ai-agent-skills/): Give your AI Agent skills to assign and close conversations, update lifecycle stages, contact fields and tags, and leave comments, with clear rules and limits. - [AI Agent Hand-off and Testing](https://resool.io/help/ai/ai-agent-handoff-and-testing/): Control when your AI Agent hands conversations to your team, which team gets them and what the customer is told, then test and review the agent before going live. - [Knowledge Base](https://resool.io/help/ai/knowledge-base/): Teach Resool's AI your business by adding articles, web pages and files to the knowledge base that AI Agents, AI Assist and website chat answer from. - [AI Assist](https://resool.io/help/ai/ai-assist/): Set up AI Assist, which suggests replies to your agents in the inbox from your knowledge sources and snippets, with the persona and limits you choose. - [AI Prompts](https://resool.io/help/ai/ai-prompts/): Manage the AI Prompts your agents use to rewrite drafts in the inbox: switch built-in prompts on or off and add up to four custom prompts. - [Assistant](https://resool.io/help/ai/assistant/): Ask Resool's built-in Assistant how to do anything, by text, voice or screenshot, and let it set up AI agents, workflows, tags, snippets, teams and spaces for you. ## Product › Broadcasts - [Broadcasts Overview](https://resool.io/help/broadcasts/broadcasts-overview/): Send approved WhatsApp and Messenger template messages to a segment of contacts at once, schedule them, and track delivery, reads, replies and cost. - [Creating a Broadcast](https://resool.io/help/broadcasts/creating-a-broadcast/): Step-by-step guide to sending a WhatsApp or Messenger broadcast in Resool: pick channels, a segment and an approved template, fill variables, then send now or schedule. - [Broadcast Reports](https://resool.io/help/broadcasts/broadcast-reports/): Track each broadcast's sent, delivered, read and replied rates and cost, see why messages failed, check every recipient, and pause, resume or cancel sending. - [WhatsApp Message Templates](https://resool.io/help/broadcasts/whatsapp-message-templates/): Create WhatsApp and Messenger message templates in Resool, submit them to Meta for approval, sync existing ones and use them in broadcasts, the inbox and workflows. ## Product › Tickets & SLA - [Tickets Overview](https://resool.io/help/tickets/tickets-overview/): Learn how Resool tickets track customer issues from conversations, a support form and email, with priorities, SLA timers and saved views. - [Creating and Working on Tickets](https://resool.io/help/tickets/creating-and-working-tickets/): Create tickets from the Tickets page or a conversation, then filter, assign, reply, add notes, change status and save views to work through them. - [SLA Policies](https://resool.io/help/tickets/sla-policies/): Set first response and resolution targets per ticket priority, choose which tickets each SLA policy covers, and track timers, warnings and breaches. - [Support Form and Email to Ticket](https://resool.io/help/tickets/support-form-and-email-to-ticket/): Turn on a public support form and a forwarding address so requests from your website and support mailbox become Resool tickets automatically. - [Ticket Notifications](https://resool.io/help/tickets/ticket-notifications/): Keep customers updated on their tickets by email and WhatsApp, and alert your team about assigned tickets and SLA deadlines. ## Product › Deals & pipelines - [Deals](https://resool.io/help/deals/deals/): Track sales opportunities from conversation to won deal on a drag-and-drop board, with values, forecasts, owners, notes and lost reasons. - [Sales Pipelines](https://resool.io/help/deals/sales-pipelines/): Set up the sales pipelines your deals move through, with your own stages, a win probability per stage and the pipeline's currency. ## Product › Spaces & work - [Spaces Overview](https://resool.io/help/spaces/spaces-overview/): Spaces let each team track its own work in Resool, such as hiring, content, requests or projects, with its own fields, statuses, views and access. - [Space Views](https://resool.io/help/spaces/space-views/): See a space's items as a list, table, board, calendar, timeline, workload chart, dashboard or sprints, then filter, group, sort and save views. - [Working with Items](https://resool.io/help/spaces/space-items/): Create, assign, schedule and track items in a Resool space with sub-items, checklists, dependencies, time tracking, comments, templates and CSV import. - [Fields and Statuses](https://resool.io/help/spaces/space-fields-and-statuses/): Set up a space's statuses and custom fields in Resool, including dropdowns, money, people, contacts, companies, lookups, relationships, rollups and formulas. - [Space Automations](https://resool.io/help/spaces/space-automations/): Automate routine steps in a Resool space. When an item is created, changes status or a field changes, set status, assign, set fields, notify or comment. - [My Work](https://resool.io/help/spaces/my-work/): My Work collects the items assigned to you from every Resool space, sorted by when they're due, together with your reminders, so you know what to do next. ## Product › Recordings, forms & surveys - [Screen Recordings](https://resool.io/help/recordings-forms/screen-recordings/): Record your screen, camera and voice in Resool, or upload a video, then trim it, tag it and send it in a conversation, task or ticket. - [Sharing Recordings](https://resool.io/help/recordings-forms/sharing-recordings/): Choose who can watch a Resool recording, share a public link with a password and expiry date, collect timestamped comments and see who watched. - [Forms](https://resool.io/help/recordings-forms/forms/): Build multilingual forms and surveys in Resool with 17 question types, publish them as a branded page, send personal links from conversations and see results. - [Satisfaction Surveys](https://resool.io/help/recordings-forms/satisfaction-surveys/): Send customers a CSAT survey when a conversation closes, with star or thumbs ratings, an optional comment, and results per agent and channel in Reports. ## Product › Team collaboration - [Team Chat](https://resool.io/help/collaboration/team-chat/): Use Resool Team chat to talk with teammates in channels and direct messages, with threads, reactions, @mentions, files, voice messages and screen recordings. - [Notifications](https://resool.io/help/collaboration/notifications/): Use the Resool Notification Center to see mentions, assignments, replies, SLA warnings and reminders, archive what you've handled and open each item in one click. - [Search and Availability](https://resool.io/help/collaboration/search-and-availability/): Use the Resool command menu (⌘K) to find contacts, conversations, pages and settings, and set your status to Online, Away or Offline to control auto-assignment. ## Product › Reports - [Reports Overview](https://resool.io/help/reports/reports-overview/): See every Resool report in one place, pick a date range, compare it with an earlier period and click any figure to drill into the details. - [Conversation Reports](https://resool.io/help/reports/conversation-reports/): Measure conversation volume, first response and resolution times, channel mix, busiest hours and each teammate's performance in Resool. - [Live Dashboard](https://resool.io/help/reports/live-dashboard/): See what's happening in your inbox right now: open and waiting conversations, unassigned and overdue work, and who's online, updated every 30 seconds. - [Satisfaction Reports](https://resool.io/help/reports/satisfaction-reports/): See how customers rate your support after a conversation closes: CSAT score, response rate, ratings, results by agent and channel, and their comments. - [Ticket, Sales and Broadcast Reports](https://resool.io/help/reports/ticket-sales-and-broadcast-reports/): Track ticket volume and SLA compliance, sales won and pipeline value, and broadcast delivery, reads and replies in Resool's reports. ## Product › Mobile app - [Mobile App](https://resool.io/help/mobile/mobile-app/): Use the Resool.io app for iPhone, iPad and Android to reply to customer conversations, manage contacts, work on tickets and deals, and get push notifications. ## Integrations › Getting started with apps - [Getting Started with Apps](https://resool.io/help/apps-basics/apps-overview/): Learn how the Apps page works in Resool: find an app, connect it with its official sign-in, manage its settings, disconnect it, and see where it shows up. ## Integrations › CRM & helpdesk - [HubSpot](https://resool.io/help/crm/hubspot/): Connect HubSpot to Resool to see each contact's HubSpot record, owner and deals in the inbox, sync contacts and companies, and add notes from conversations. - [Salesforce](https://resool.io/help/crm/salesforce/): Connect Salesforce to Resool to see each contact's Salesforce record, owner and opportunities in the inbox, sync contacts and accounts, and log notes as activities. - [Pipedrive](https://resool.io/help/crm/pipedrive/): Connect Pipedrive to Resool to see each contact's Pipedrive person, owner and deals in the inbox, sync people and organizations, and add notes from chats. - [Zoho CRM](https://resool.io/help/crm/zoho-crm/): Connect Zoho CRM to Resool to see each contact's Zoho record, owner and deals in the inbox, sync contacts and accounts, and add notes from conversations. - [Close](https://resool.io/help/crm/close/): Connect Close to Resool to see each contact's Close lead, lead status and opportunities in the inbox, sync contacts and leads, and add notes from chats. - [Zendesk](https://resool.io/help/crm/zendesk/): Connect Zendesk to Resool to see each contact's Zendesk tickets in the inbox, create tickets with the conversation, add comments, and create tickets from workflows. ## Integrations › E-commerce & payments - [Shopify](https://resool.io/help/ecommerce/shopify/): Connect Shopify to Resool to see each contact's orders, shipments and abandoned checkouts in the inbox, share products, and run workflows on store events. - [WooCommerce](https://resool.io/help/ecommerce/woocommerce/): Connect your WooCommerce store to Resool to see each contact's orders in the inbox, share products in replies, and run workflows on new orders and status changes. - [Wix](https://resool.io/help/ecommerce/wix/): Connect your Wix store to Resool to see each contact's orders and abandoned checkouts in the inbox and run workflows on new, paid, fulfilled and cancelled orders. - [BigCommerce](https://resool.io/help/ecommerce/bigcommerce/): Connect BigCommerce to Resool to see each contact's orders in the inbox and run workflows on new orders, status changes, refunds and abandoned carts. - [Gumroad](https://resool.io/help/ecommerce/gumroad/): Connect Gumroad to Resool to see each buyer's purchases in the inbox, share your products in replies, and start workflows on new sales, refunds and cancelled memberships. - [Salla](https://resool.io/help/ecommerce/salla/): Connect your Salla store to Resool to see each contact's orders and abandoned carts in the inbox, share products, and run workflows on orders, carts and customers. - [EasyOrders](https://resool.io/help/ecommerce/easyorders/): Connect EasyOrders to Resool to see each contact's orders in the inbox, start workflows on new orders and status changes, and update order statuses automatically. - [Foodics](https://resool.io/help/ecommerce/foodics/): Connect Foodics to Resool to see each guest's restaurant orders in the inbox, start workflows on new and updated orders, and keep customers in sync. - [Square](https://resool.io/help/ecommerce/square/): Connect Square to Resool to see each contact's Square customer and orders in the inbox, send payment links from the composer, and run workflows on orders and payments. ## Integrations › Accounting - [QuickBooks](https://resool.io/help/accounting/quickbooks/): Connect QuickBooks Online to Resool to see each contact's invoices and balance due in the inbox, create invoices and customers, and send invoice PDFs and payment links in chat. - [Xero](https://resool.io/help/accounting/xero/): Connect Xero to Resool to see each contact's invoices and balance due in the inbox, create invoices and contacts in Xero, and send invoice PDFs and online invoice links in chat. - [FreshBooks](https://resool.io/help/accounting/freshbooks/): Connect FreshBooks to Resool to see each contact's invoices and balance due in the inbox, create invoices and clients, and send invoice PDFs and share links in chat. - [Wave](https://resool.io/help/accounting/wave/): Connect Wave to Resool to see each contact's invoices and balance due in the inbox, create invoices and customers in Wave, and send invoice PDFs and links in chat. - [Zoho Books](https://resool.io/help/accounting/zoho-books/): Connect Zoho Books to Resool to see each contact's invoices and balance due in the inbox, create invoices and customers, and send invoice PDFs and links in chat. - [Wafeq](https://resool.io/help/accounting/wafeq/): Connect Wafeq to Resool to see each contact's invoices and balance due in the inbox, create invoices and customers in Wafeq, and send invoice PDFs in chat. - [Odoo](https://resool.io/help/accounting/odoo/): Connect Odoo to Resool with the Resool app for Odoo to see each contact's invoices and balance due in the inbox, create customers and invoices, and send invoice PDFs in chat. ## Integrations › Marketing & forms - [Mailchimp](https://resool.io/help/marketing/mailchimp/): Connect Mailchimp to Resool to see each contact's audiences, status and tags in the inbox, add contacts to an audience, and add subscribers from workflows. - [Klaviyo](https://resool.io/help/marketing/klaviyo/): Connect Klaviyo to Resool to see each contact's lists, email consent and tags in the inbox, add them to a list, and add profiles from workflows. - [Constant Contact](https://resool.io/help/marketing/constant-contact/): Connect Constant Contact to Resool to see each contact's lists, email permission and tags in the inbox, add them to a list, and add contacts from workflows. - [GetResponse](https://resool.io/help/marketing/getresponse/): Connect GetResponse to Resool to see which lists each contact is on, with tags, add contacts to a list from the inbox, and add or update them from workflows. - [Kit](https://resool.io/help/marketing/kit/): Connect Kit (formerly ConvertKit) to Resool to see each subscriber's state and tags in the inbox, add contacts to a form or sequence, and tag subscribers from workflows. - [Typeform](https://resool.io/help/marketing/typeform/): Connect Typeform to Resool to start a workflow whenever someone submits a form, find or create the contact from their answers, and use every answer in messages. - [SurveyMonkey](https://resool.io/help/marketing/surveymonkey/): Connect SurveyMonkey to Resool to start a workflow when someone completes a survey, find or create the contact from their answers, and use every answer. ## Integrations › Scheduling & meetings - [Google Calendar](https://resool.io/help/scheduling/google-calendar/): Connect Google Calendar to Resool to see every meeting you have with a contact, join or copy the meeting link and open the event, right next to the conversation. - [Calendly](https://resool.io/help/scheduling/calendly/): Connect Calendly to Resool to see each contact's Calendly meetings in the inbox and send your booking links, including single-use links, in replies. - [Cal.com](https://resool.io/help/scheduling/calcom/): Connect Cal.com to Resool to see each contact's Cal.com bookings next to the conversation and share your booking links in replies from the inbox. - [Acuity Scheduling](https://resool.io/help/scheduling/acuity/): Connect Acuity Scheduling to Resool to see each contact's appointments in the inbox, share appointment booking links in replies and get live updates. ## Integrations › Communication & media - [Slack](https://resool.io/help/communication/slack/): Connect Slack to Resool to post alerts about new, assigned and closed conversations, deals and meetings in a Slack channel, and send Slack messages from workflows. - [Discord](https://resool.io/help/communication/discord/): Connect Discord to Resool to post alerts about new, assigned and closed conversations and deals in a Discord channel, and send Discord messages from workflows. - [Zoom](https://resool.io/help/communication/zoom/): Connect Zoom to Resool to create Zoom meetings from a conversation, send the join link to the customer, see upcoming meetings and schedule meetings from workflows. - [Webex](https://resool.io/help/communication/webex/): Connect Webex to Resool to create Webex meetings from a conversation, send the join link to the customer, see upcoming meetings and schedule meetings from workflows. - [Vimeo](https://resool.io/help/communication/vimeo/): Connect Vimeo to Resool to search your Vimeo library from the composer and send a video link to a customer in one click, on any channel. - [YouTube](https://resool.io/help/communication/youtube/): Connect your YouTube channel to Resool to search your videos from the composer and send a video link to a customer in one click, on any channel. ## Integrations › Productivity & project management - [Notion](https://resool.io/help/productivity/notion/): Connect Notion to Resool to create pages in a Notion database from conversations and workflows, with the contact's details and a link to the chat. - [Asana](https://resool.io/help/productivity/asana/): Connect Asana to Resool to create Asana tasks from conversations and workflows, assign them with a due date and follow their status on the contact. - [Trello](https://resool.io/help/productivity/trello/): Connect Trello to Resool to create Trello cards from conversations and workflows on the board and list you choose, and see which list each card is in. - [Airtable](https://resool.io/help/productivity/airtable/): Connect Airtable to Resool to see a contact's matching Airtable records in the inbox, add or update them in one click, and create or update records from workflows. - [ClickUp](https://resool.io/help/productivity/clickup/): Connect ClickUp to Resool to create ClickUp tasks from conversations and workflows in the space, folder and list you choose, and follow their status on the contact. - [monday.com](https://resool.io/help/productivity/monday/): Connect monday.com to Resool to create items on a board from conversations and workflows, with mapped columns and the conversation posted as an update. - [Linear](https://resool.io/help/productivity/linear/): Connect Linear to Resool to create Linear issues from conversations and workflows with a priority and a link to the chat, and follow their status on the contact. - [Todoist](https://resool.io/help/productivity/todoist/): Connect Todoist to Resool to add follow-ups from conversations and workflows as Todoist tasks with a due date, and see on the contact when they're completed. - [Basecamp](https://resool.io/help/productivity/basecamp/): Connect Basecamp to Resool to create to-dos in a project's to-do list from conversations and workflows, and see on the contact when they're done. - [Smartsheet](https://resool.io/help/productivity/smartsheet/): Connect Smartsheet to Resool to add contacts as rows to a sheet in one click from the inbox, and add rows with mapped columns from workflows. ## Integrations › Google & file storage - [Google Sheets](https://resool.io/help/google/google-sheets/): Connect Google Sheets to Resool to add or update spreadsheet rows with contact data from workflows, for lead lists, order logs and reports. - [Google Drive](https://resool.io/help/google/google-drive/): Connect Google Drive to Resool to pick up to 10 Drive files from the composer and send their links to customers on any channel, with optional link sharing. - [Google Contacts](https://resool.io/help/google/google-contacts/): Connect Google Contacts to Resool to import your Google contacts, matched by email or phone, and keep them in sync automatically every six hours. - [Google Tasks](https://resool.io/help/google/google-tasks/): Connect Google Tasks to Resool to create Google Tasks from conversations and workflows with a due date, and see on the contact when they're completed. - [Dropbox](https://resool.io/help/google/dropbox/): Connect Dropbox to Resool to save a conversation's transcript and attachments to a Dropbox folder from the inbox or a workflow, and see what was saved for each contact. - [Box](https://resool.io/help/google/box/): Connect Box to Resool to save a conversation's transcript and attachments to a Box folder from the inbox or a workflow, and see what was saved for each contact. ## Integrations › Ads, AI & developer tools - [Meta Business accounts](https://resool.io/help/ads-ai/meta-conversions/): Send Conversions API events to your Meta Pixel when contacts reach a lifecycle stage, so Click-to-WhatsApp, Messenger and Instagram ads learn who buys. - [TikTok ads accounts](https://resool.io/help/ads-ai/tiktok-conversions/): Send Events API events to your TikTok Pixel when contacts reach a lifecycle stage, so your TikTok ads learn which chats become customers. - [Dialogflow](https://resool.io/help/ads-ai/dialogflow/): Connect your Dialogflow ES agent to Resool so it answers incoming messages on every channel and hands the chat to your team on a fallback or "human" intent. - [Jira](https://resool.io/help/ads-ai/jira/): Connect Jira to Resool to turn conversations into Jira issues with a link to the chat, follow their status on the contact, and create issues from workflows. - [GitHub](https://resool.io/help/ads-ai/github/): Connect GitHub to Resool to open GitHub issues from conversations and workflows, with labels and a link to the chat, and see whether they're open or closed. ## Developers & automation - [Developer API](https://resool.io/help/developers/developer-api/): Use the Resool REST API to read and update contacts, conversations, tickets and tasks from your own systems, with API keys that act as the member who created them. - [Webhooks](https://resool.io/help/developers/webhooks/): Get a signed HTTPS request on your server when contacts, conversations, messages, tickets, tasks or deals change in Resool, with retries and a delivery log. - [Zapier](https://resool.io/help/developers/zapier/): Connect Resool to thousands of apps with Zapier. Start Zaps on new messages, contacts, conversations and tickets, and send messages or create contacts, tickets and tasks. - [Make](https://resool.io/help/developers/make/): Build visual Make scenarios with Resool. Watch new messages, contacts, conversations and tickets instantly, and send messages, update contacts or create tickets and tasks. - [n8n](https://resool.io/help/developers/n8n/): Automate Resool with n8n, cloud or self-hosted. Install the Resool community node to react to workspace events and manage contacts, messages, tickets, tasks and conversations. ## Account & billing › Workspace & team - [Workspace Settings](https://resool.io/help/workspace-team/workspace-settings/): Set your workspace name, logo, industry, company contact details, main currency, notification sound and time zone, and learn who can change them. - [Inviting Teammates](https://resool.io/help/workspace-team/inviting-teammates/): Invite people to your Resool workspace by email, choose their role and teams, track pending invitations, and change, suspend or remove members. - [Teams](https://resool.io/help/workspace-team/teams/): Group teammates into teams to route and assign conversations, limit what agents see, and share views. Learn how to create, edit and delete teams. - [Roles and Permissions](https://resool.io/help/workspace-team/roles-and-permissions/): See what the built-in Owner, Admin, Manager, Agent and Viewer roles can do in Resool, compare all 38 permissions, and create custom roles. - [Profile Settings](https://resool.io/help/workspace-team/profile-settings/): Update your name, photo, phone and language, set your Online, Away or Offline status, change your password, connect Google sign-in and switch dark mode. - [Notification Settings](https://resool.io/help/workspace-team/notification-settings/): Choose which topics Resool notifies you about, turn browser notifications and sound on or off, and fix notifications that are blocked by your browser. - [Domains](https://resool.io/help/workspace-team/domains/): Show your Resool forms and shared screen recordings on your own subdomain, such as forms.yourcompany.com, with DNS records and automatic HTTPS. ## Account & billing › Plans & billing - [Plans and Billing](https://resool.io/help/billing/plans-and-billing/): Compare Resool's Starter, Growth and Scale plans, start or change a subscription, apply a promo code, download invoices and cancel or resume your plan. - [Usage and AI Tokens](https://resool.io/help/billing/usage-and-ai-tokens/): Track seats, channels, AI requests, recording storage and WhatsApp campaign costs in Resool, and buy AI token packs to keep AI working past your plan's limit. ## Account & billing › Security & data - [Two-Factor Authentication](https://resool.io/help/security-data/two-factor-authentication/): Protect your Resool account with two-factor authentication (2FA) using an authenticator app, save recovery codes, sign in with a code, and turn 2FA off. - [Audit Log](https://resool.io/help/security-data/audit-log/): See every important change in your Resool workspace, who made it, when and from which device, filter by area, person or date, and restore earlier versions. - [Importing from Other Platforms](https://resool.io/help/security-data/importing-from-other-platforms/): Move your contacts, tags, lifecycle stages and full conversation history into Resool from respond.io, Trengo or CSV files, so your team carries on where it left off. - [Exporting and Deleting Data](https://resool.io/help/security-data/exporting-and-deleting-data/): Export your contacts to CSV, download everything Resool holds about one contact, erase a person's data on request, and permanently delete a workspace.