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AI Agents, knowledge, AI Assist and the Assistant.
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AI AgentsCreate AI Agents that answer customers 24/7 from your knowledge, update contacts, assign and close conversations, and hand off to your team.AI Agent SkillsGive your AI Agent skills to assign and close conversations, update lifecycle stages, contact fields and tags, and leave comments, with clear rules and limits.AI Agent Hand-off and TestingControl when your AI Agent hands conversations to your team, which team gets them and what the customer is told, then test and review the agent before going live.Knowledge BaseTeach Resool's AI your business by adding articles, web pages and files to the knowledge base that AI Agents, AI Assist and website chat answer from.AI AssistSet up AI Assist, which suggests replies to your agents in the inbox from your knowledge sources and snippets, with the persona and limits you choose.AI PromptsManage the AI Prompts your agents use to rewrite drafts in the inbox: switch built-in prompts on or off and add up to four custom prompts.AssistantAsk Resool's built-in Assistant how to do anything, by text, voice or screenshot, and let it set up AI agents, workflows, tags, snippets, teams and spaces for you.