Channels
Learn about every messaging channel you can connect to Resool and how to set each one up.
Add, manage and route channels.
Connecting ChannelsBrowse the Channel Catalog and connect WhatsApp, Messenger, Instagram, website chat, email, SMS and more so every customer message lands in one Resool inbox.Channel Settings: Routing, Auto-assign and Satisfaction SurveysChoose which team gets new conversations, turn on round-robin or least-busy auto-assign, set a first response target and send satisfaction surveys, per channel.
WhatsApp Business Platform: connect, templates, profile, catalog and calls.
WhatsApp Quick StartConnect your WhatsApp Business number to Resool with Continue with Facebook and answer WhatsApp customers from a shared team inbox in minutes.WhatsApp Business ProfileEdit the WhatsApp Business profile customers see, including photo, About text, address, description, email, industry and websites, without leaving Resool.WhatsApp Product CatalogConnect your Meta Product Catalog to a WhatsApp number in Resool so customers can browse your products in WhatsApp and send you a cart.WhatsApp CallsTurn on WhatsApp Calls for a number, then make, answer and record WhatsApp voice calls from the Resool inbox and review every call in the Calls tab.
Messenger, Instagram Direct and post comments.
Messenger Quick StartConnect your Facebook Pages to Resool with Continue with Facebook and answer Messenger chats and Page comments from one shared inbox.Instagram Quick StartConnect your Instagram professional account to Resool with Continue with Instagram and answer Instagram DMs and comments from one shared team inbox.Facebook and Instagram CommentsManage Facebook Page and Instagram post comments in Resool: reply publicly, reply privately in DM, like, edit or delete comments from the Comments tab.
The live chat widget for your website.
Website Chat Quick StartCreate a Resool website chat widget, add one line of code to your site and chat with visitors in real time from the same inbox as WhatsApp and Instagram.Website Chat Appearance and BehaviorCustomize the Resool chat widget's colors, header, welcome message, languages and button, and control what visitors see, share and can do in the chatbox.Website Chat Security and RestrictionsLock the Resool chat widget to your domains, respect visitor privacy, stop spam bots and hide the chatbox on chosen pages, countries, languages or IP addresses.
Gmail and any other email inbox.
Gmail Quick StartSign in with Google to send email from your Gmail address in Resool and get customer replies back in the shared inbox, with no forwarding or SMTP setup.Email Inbox Quick StartConnect a Google Workspace, Yahoo or any other email address to Resool by forwarding it, and reply from your own domain through your SMTP server.
Text messaging channels.
TikTok, Telegram, Viber, LINE, WeChat and custom channels.
TikTok Quick StartConnect a TikTok Business Account to Resool (Beta) to answer TikTok direct messages in the shared inbox, and start workflows from TikTok Messaging Ads.Telegram Quick StartConnect a Telegram bot to Resool with its BotFather token and answer customers who message your bot from the shared inbox, with no reply window.Viber Quick StartConnect a Viber bot to Resool with its authentication token and answer customers who message your bot on Viber from the shared inbox.LINE Quick StartConnect your LINE Official Account to Resool with a Messaging API channel access token and secret, and answer LINE customers in the shared inbox.WeChat Quick StartConnect a verified WeChat Official Account (Service Account) to Resool with its AppID and AppSecret, and reply to WeChat customers from the shared inbox.Custom ChannelConnect any messaging, SMS or live chat system to the Resool inbox through signed webhooks, with an inbound URL, a signing secret and a replies webhook.