WhatsApp Product Catalog
The Meta Product Catalog is the list of products your business keeps in Meta Commerce Manager. Connecting it to a WhatsApp number in Resool puts a catalog button on your WhatsApp profile and in chats, so customers can browse your products, add them to a cart and send the cart to you without leaving WhatsApp.
Before you begin
- Connect your WhatsApp number first. See WhatsApp Quick Start.
- Create a catalog with your products in Meta Commerce Manager. The catalog must belong to the same business that owns the WhatsApp Business account.
- Only Owners and Admins (or a custom role with Connect and configure channels) can connect a catalog.
How to connect a catalog
- Go to
Settings › Channelsand click Manage on your WhatsApp channel. - Open the Meta Product Catalog tab.
- Click Connect Catalog.
Settings › Channels › a WhatsApp channel › Meta Product Catalog
The Meta Product Catalog tab before a catalog is connected, with its description and the Connect Catalog button.
File: screenshots/whatsapp-product-catalog-empty.png
- In Connect a catalog, Resool lists the catalogs of the business that owns this WhatsApp account, with their product counts. Click the one you want.
Settings › Channels › a WhatsApp channel › Meta Product Catalog › Connect Catalog
The "Connect a catalog" dialog listing two catalogs with names and "{n} products", one marked Connected.
File: screenshots/whatsapp-product-catalog-picker.png
- You see Catalog connected. The catalog's name and ID appear with a Connected badge.
When you connect a catalog, Resool turns on Show catalog on the profile and Enable cart for you.
How to configure the catalog
Once a catalog is connected, two switches appear under it:
- Show catalog on the profile: customers see the catalog icon and can browse products from the chat.
- Enable cart: customers can add products to a cart and send it to you.
Changes are saved as soon as you flip a switch.
Settings › Channels › a WhatsApp channel › Meta Product Catalog
A connected catalog row with name, ID, Connected badge, Change and Disconnect buttons, and the "Show catalog on the profile" and "Enable cart" switches both on.
File: screenshots/whatsapp-product-catalog-connected.png
How to change or disconnect the catalog
- To use a different catalog, click Change and pick another one. A WhatsApp number can only have one catalog, so the old one is disconnected.
- To remove the catalog, click Disconnect and confirm in Disconnect the catalog?. The catalog button stops working for this number.
Notes and limitations
- One catalog per WhatsApp number.
- Products, prices and images are managed in Meta Commerce Manager, not in Resool.
- Meta reviews products against its Commerce Policy. Products that aren't approved don't show in WhatsApp.
FAQ and troubleshooting
My catalog doesn't appear in the list. Why?
What you can do:
- Check that the catalog belongs to the same business portfolio as your WhatsApp Business account.
- Make sure the person who connected WhatsApp has access to the catalog in Meta Business Suite.
- Reconnect the WhatsApp number with Continue with Facebook to refresh permissions.
Customers don't see the catalog button. What can I do?
What you can do:
- Check that Show catalog on the profile is on.
- Check in Commerce Manager that your products are approved and in stock.
- Ask the customer to close and reopen the chat. WhatsApp can take a little time to show changes.
Can I sync my Shopify products into the catalog?
The catalog is filled in Meta Commerce Manager, which can import products from many stores. To see store orders and customers next to conversations in Resool, connect your store app, for example Shopify.