Mobile App
Answer customers from anywhere, not just your desk
The Resool.io app for iPhone, iPad and Android puts your shared inbox in your pocket. Reply on every connected channel, hand off conversations, and get a push notification the moment something needs you.
Screenshot
PageResool.io app on iPhone > Inbox
ShowsA phone showing the Inbox list with channel icons and unread badges, and the bottom tab bar with Inbox, Contacts, Spaces, Notifications and More.
File: screenshots/mobile-app-hero.png
The full inbox
Your views and channels, from Mine and Unassigned to teams, lifecycle stages and custom inboxes.
Fast replies
Snippets, variables, voice notes, attachments, AI assist and WhatsApp templates.
Push notifications
New messages on your conversations, assignments, mentions, reminders and direct messages.
English and Arabic
Switch the app language; Arabic uses a right-to-left layout.
Reply on the go
Everything you need to answer, in one thumb
Open any view, filter by status or show unread only, and reply on any connected channel. Insert snippets and variables, record a voice note, attach photos and files, or let AI assist suggest a reply, summarize the conversation or improve your text. When WhatsApp's 24-hour window has closed, tap Send template.
- Internal notes for your team with Note
- Voice notes, photos, files and booking links
- AI assist: suggest, summarize, improve
Screenshot
PageResool.io app > Inbox > a WhatsApp conversation
ShowsAn open WhatsApp conversation on a phone with the composer, the Reply and Note switch, the snippet menu open, and the microphone button.
File: screenshots/mobile-app-reply.png
Manage conversations
Hand off, snooze and close without a laptop
From the conversation header, assign to a teammate or team, take it yourself, add collaborators, change the lifecycle stage, snooze until later, or close with closing notes. Check the contact's details, tags and custom fields, and call them through WhatsApp or your phone's dialer.
- Assign to, Assign to me and Unassign
- Snooze, close and reopen conversations
- Lifecycle stage, collaborators and contact details
Screenshot
PageResool.io app > conversation > quick actions
ShowsThe conversation quick actions sheet on a phone with Assign to, Assign to me, Snooze, Close, Collaborators, Lifecycle stage and the call options.
File: screenshots/mobile-app-actions.png
More than the inbox
Contacts, tickets, deals and spaces in your pocket
Search and edit contacts, add new ones and review possible duplicates. Reply to tickets and change their status and priority, open your pipeline and create deals, check your spaces and My Work, chat with your team and see the dashboard. On a tablet, lists and details sit side by side.
- Contacts, Tickets and Deals with create and edit
- Spaces and My Work, on plans that include Spaces
- Team chat and the Dashboard
Screenshot
PageResool.io app on iPad > Contacts
ShowsAn iPad in landscape with the side rail, the contact list on the left and an open contact profile with tags and fields on the right.
File: screenshots/mobile-app-more.png
Notifications and status
Know the moment a customer needs you
Get push notifications for customer messages in conversations assigned to you, new assignments, unread team chat direct messages and everything in your Notification Center, such as mentions, ticket assignments and reminders. Tap one to open what it's about. Set yourself Online, Away or Offline from the app, so new conversations only come to you when you're ready.
- Pushes for your conversations, mentions and assignments
- Topics you turn off aren't pushed
- Online, Away or Offline status from your phone
Screenshot
PagePhone lock screen
ShowsA phone lock screen with Resool.io push notifications for a new customer message, a conversation assigned by a teammate and a mention.
File: screenshots/mobile-app-push.png
Get set up in a minute
- 1
Install Resool.io
Download the app from the App Store or Google Play.
- 2
Sign in
Use your work email and password, an emailed code or Google, then pick your workspace.
- 3
Allow notifications
Turn on push notifications so you never miss a customer.
Learn more in the Help Center
Frequently asked questions
Which devices does the app support?
Can I create an account or set up channels in the app?
Will I get a push for every message in the workspace?
Can I make WhatsApp calls from the app?
Does the app work in Arabic?
Take your inbox wherever you go
Start your free trial on the web, then sign in to the Resool.io app on your phone.