E-commerce and retail
Turn every chat into an order and every order into a repeat customer
Shoppers ask about sizes, stock and delivery on WhatsApp, Instagram and your website before they buy. Resool puts their orders next to the conversation, answers around the clock with AI and sends the right update at every step from checkout to doorstep.
Screenshot
PageInbox
ShowsA WhatsApp conversation with a shopper asking about delivery, and the Shopify panel on the right showing two orders with Paid and Fulfilled badges, a Track shipment link and an abandoned checkout.
File: screenshots/ecommerce-hero.png
Orders in every chat
Customer details, orders, payment and shipping status from your store, right beside the conversation.
AI that knows your store
AI agents answer questions on products, delivery and returns from your knowledge base, day and night.
Updates that send themselves
Workflows start on new orders, payments, shipments, refunds and abandoned checkouts.
Campaigns that bring buyers back
Send approved WhatsApp templates to segments of past buyers, now or on a schedule.
Pre-sale questions
Answer the question that stands between a visitor and a purchase
Is it in stock? When will it arrive? Can I return it? Shoppers message you on WhatsApp, Instagram, Messenger, TikTok and website chat, and every message lands in one inbox. An AI agent answers from your knowledge base in Arabic or English and hands the chat to a person when a customer needs one. Agents share a product with its price and link in one click, and customers can browse your WhatsApp catalog and send you a cart without leaving the chat.
- Share product from Shopify, Salla or WooCommerce straight into a reply
- WhatsApp product catalog so customers send a cart in the chat
- Comments on your Facebook and Instagram posts answered from the same inbox
Screenshot
PageInbox > conversation > Shopify panel > Share product
ShowsThe Share product search open over the Shopify panel, with a product picked and its title, price and link pasted into the composer.
File: screenshots/ecommerce-presale.png
After the order
Keep customers informed without lifting a finger
Connect Shopify, Salla, WooCommerce, EasyOrders, Wix or BigCommerce and start workflows on store events. Confirm a new order with an approved WhatsApp template, ask the customer to tap Confirm or Cancel, update the order status in your store from their answer, and send the tracking link the moment it ships.
- Triggers for order created, paid, shipped, cancelled and refunded
- Variables such as order number, total and tracking link in every message
- Update order status and Add order tag or note steps write back to your store
Screenshot
PageWorkflows > order confirmation workflow
ShowsA workflow with the E-commerce trigger set to Order Created, a Send a WhatsApp template step waiting for the reply, a Branch on Confirm and Cancel, and an Update order status step on each path.
File: screenshots/ecommerce-workflow.png
Recover and repeat
Win back abandoned carts and bring buyers back
When a shopper leaves the checkout, a workflow can wait and send their recovery link on WhatsApp with an approved template. Agents see abandoned checkouts in the inbox and paste the recovery link into a reply. Group past buyers into segments by tags, lifecycle stage or custom fields, and send a broadcast with an approved template, with the estimated cost shown before you send.
- Abandoned Checkout trigger with the checkout link as a variable
- Segments that update themselves from tags, lifecycle and activity
- Broadcast reports with sent, delivered, read and replied counts
Screenshot
PageBroadcasts > New broadcast > Summary
ShowsThe broadcast summary with a segment of repeat customers, an approved marketing template with an image, the number of recipients and the estimated cost.
File: screenshots/ecommerce-broadcast.png
Support at scale
Handle returns and complaints without losing track
Turn a return or a damaged-item complaint into a ticket with a priority and an owner, linked to the conversation. SLA policies keep response and resolution times in view, and a satisfaction survey goes out when the conversation closes so you know how each agent and channel is doing.
- Tickets with priorities, types and SLA timers
- Satisfaction surveys after every closed conversation
- Reports on response times, team performance and CSAT
Screenshot
PageTickets > ticket detail
ShowsA return ticket with High priority, an SLA timer, the linked WhatsApp conversation and the order number in a custom field.
File: screenshots/ecommerce-tickets.png
Launch chat commerce in an afternoon
- 1
Connect your channels
Link WhatsApp, Instagram, Messenger and website chat with official sign-in.
- 2
Connect your store
Add Shopify, Salla, WooCommerce or EasyOrders from Settings › Apps.
- 3
Automate the journey
Publish workflows for order confirmations, shipping updates and abandoned carts.
Learn more in the Help Center
Frequently asked questions
Which online stores can I connect?
Can I message customers who have never chatted with us?
How are orders matched to a conversation?
Can the AI agent answer questions about my products?
Do I need a developer?
Sell more in the chats you already have
Start your free trial, connect your store and send your first order update today.