Comparison
Resool vs WATI
Both help teams sell and support customers on WhatsApp. Here is how they compare on channels, AI, CRM and work tools, languages and pricing, so you can pick the one that fits your team.
Arabic and English, right to left
Every screen in Resool works in Arabic and English with a full RTL layout. AI Agents, forms and surveys reply in both languages.
One price per seat
Resool charges per active teammate, from $19 a month. WhatsApp fees are billed at Meta's price plus 10%, with an estimate before you send.
Tickets, deals and projects built in
Track issues with SLA policies, close deals in sales pipelines and run projects in Spaces, all next to the conversation.
60+ apps, including regional ones
Connect HubSpot, Salesforce and Shopify, plus Salla, EasyOrders, Foodics, Wafeq, Odoo and Zoho, through each app's official sign-in.
Resool vs WATI at a glance
| Resool | WATI | |
|---|---|---|
| Channels | ||
| WhatsApp Business Platform | ||
| WhatsApp calls | ||
| Instagram and Facebook Messenger | ||
| TikTok messaging | ||
| Website chat widget | ||
| Email inbox | — | |
| SMS | Through Twilio | SMS fallback (Beta) on Business |
| Telegram, Viber, LINE and WeChat | — | |
| Inbox & AI | ||
| Shared team inbox | ||
| AI agents | Included on Growth and Scale | Astra AI Agents, add-on priced separately |
| AI reply help for agents | AI Assist, 3,000 or 15,000 AI requests a month | AI Co-pilot, 250 to 1,500 credits a month by plan |
| Automation & CRM | ||
| Workflows and chatbot builder | ||
| Broadcasts | WhatsApp and Messenger | WhatsApp; 15k a month on Growth, unlimited on Pro and Business |
| Deals and sales pipelines | Built in | — |
| Tickets with SLA policies | — | |
| App integrations | 60+ apps on every plan | 2, 5 or unlimited by plan |
| API and webhooks | Scale plan | Every plan, with limits by plan |
| Work management | ||
| Spaces for projects and tasks | — | |
| Screen recordings | — | |
| Forms | Every plan, plus satisfaction surveys | Pro and Business |
| iOS and Android apps | ||
| Languages | ||
| Dashboard languages | English and Arabic, full right-to-left layout | English, Chinese, Spanish and Portuguese |
| AI agent languages | Arabic and English | — |
| Pricing | ||
| Pricing model | Per seat, from $19 a month | Plan price shown by region, with 3 or 5 users included |
| Extra teammates | Same per-seat price | $24 a user on Pro, $69 a user on Business |
| WhatsApp message fees | Meta's price plus 10% | Per-message rates from WATI's rate card |
| Yearly discount | 25% | Up to 25% |
| Free trial | 14 days of Growth | 7 days |
Based on public information on WATI's website, checked on 22 October 2026; see the sources below.
Beyond WhatsApp
Every channel in one inbox
Resool brings WhatsApp, Instagram, Messenger, TikTok, Telegram, Viber, LINE, WeChat, email, SMS and website chat into one shared inbox, with one contact profile across all of them.
- Reply, add internal notes and @mention teammates
- Assign, snooze and close with closing notes
- Make and answer WhatsApp calls in the browser
Screenshot
PageInbox, All conversations
ShowsConversations from WhatsApp, Instagram, email and website chat in the list, one WhatsApp conversation open
File: screenshots/compare-wati-inbox.png
Support and sales
Tickets and deals next to the chat
Turn a conversation into a ticket with SLA targets, or into a deal on your sales pipeline, without leaving the inbox.
- First-response and resolution SLA policies
- Sales pipelines on a board or list, with win rate
- Spaces for onboarding, campaigns and projects
Screenshot
PageDeals, pipeline board
ShowsA sales pipeline board with deals in several stages and the pipeline value at the top
File: screenshots/compare-wati-deals.png
Arabic first
Built for Arabic and English teams
Each teammate picks Arabic or English. The whole app switches to a right-to-left layout, and AI Agents reply in the customer's language.
- Full RTL interface on web and mobile
- AI Agents in Arabic and English
- Forms, surveys and hand-off messages in both languages
Screenshot
PageInbox in Arabic
ShowsThe inbox in Arabic with the right-to-left layout and an AI Agent reply in Arabic
File: screenshots/compare-wati-arabic.png
When WATI may be a better fit
WATI focuses on WhatsApp marketing and commerce. It may suit you better if these matter most:
- You want several users included in the plan price instead of paying per seat
- You need WhatsApp Pay, catalog payments or carousel templates listed in WATI's plans
- You want SMS fallback or multiple WhatsApp numbers with round-robin on one plan
- Your team needs the dashboard in Chinese, Spanish or Portuguese
Frequently asked questions
What is the main difference between Resool and WATI?
How does pricing compare?
Does Resool support WhatsApp broadcasts?
Can I move my contacts from WATI to Resool?
Sources
We reviewed publicly available information on 22 October 2026. Features and prices change; check WATI's website for current details. WATI is a trademark of its respective owner.
Try Resool free for 14 days
Connect WhatsApp and your other channels, and see the whole team inbox in Arabic or English.