Channels
Every messaging channel in one inbox
Connect WhatsApp, Instagram, Messenger, TikTok, email, SMS, website chat and more with official sign-in, and answer them all from one place.
Official WhatsApp Business API for teams
Connect your number to the official WhatsApp Business Platform with Meta's own sign-up, then let your whole team, your AI agents and your workflows answer customers from one shared inbox. Send approved templates and broadcasts, share your product catalog and take WhatsApp calls, all in Resool.
- Official Meta sign-up. Connect with Continue with Facebook, Meta's embedded sign-up. No IDs or tokens to copy, and you can add several numbers.
- One number, whole team. Every agent replies from the same WhatsApp number, with assignment, internal notes and snippets so nobody steps on anyone's toes.
- AI agents that answer 24/7. AI agents reply in Arabic and English from your knowledge, and hand the chat to a person when it matters.
- Templates and broadcasts. Build templates, get them approved by Meta and send them to a segment, with opt-out handling and a cost estimate before you send.
Screenshot
PageInbox
ShowsAn open WhatsApp conversation in the shared inbox: customer messages with an image and a voice note, an agent reply, the WhatsApp icon on the contact, and the contact panel with lifecycle stage and tags.
File: screenshots/whatsapp-hero.png
DMs and comments in one inbox
Bring every Instagram direct message and post comment into the same inbox as WhatsApp, Messenger and email. Your team assigns, replies and follows up together, and AI agents answer the questions that come in around the clock.
- Official Instagram sign-in. Connect with Continue with Instagram, or through your Facebook Page to add Messenger and Instagram together.
- DMs and comments together. Direct messages in the inbox, post comments in their own Comments tab, assigned like any conversation.
- Instant answers with AI. AI agents reply from your knowledge sources and hand over to a person when the customer needs one.
- Built for Instagram ads. Start workflows from Click-to-Instagram ads and report lifecycle stages to your Meta Pixel.
Screenshot
PageInbox
ShowsAn Instagram conversation open in the shared inbox with the Instagram icon on the contact, a customer DM asking about a product, an agent reply, and the contact panel on the right.
File: screenshots/instagram-hero.png
Messenger
Facebook Page chats and comments
Connect your Facebook Pages with Meta's official sign-in and bring Messenger chats and Page comments into the shared inbox. Assign them, reply together, automate with workflows and AI agents, and keep customers informed with approved utility templates.
- Several Pages in one step. Pick all your Pages in one go. Pages with a linked Instagram account connect Instagram too.
- Up to 7 days to reply. Teammates can reply for 7 days after the customer's last message, sent with Meta's human agent tag.
- Utility templates. Send order, booking and account updates even after the messaging window has closed.
- Page comments included. Reply publicly, reply privately, like, edit or delete comments from the Comments tab.
Screenshot
PageInbox
ShowsA Messenger conversation open in the shared inbox with the Messenger icon on the contact, a customer question about an order, an agent reply and the contact panel.
File: screenshots/messenger-hero.png
TikTok
TikTok DMs and Messaging Ads (Beta)
Direct messages sent to your TikTok Business Account land in Resool next to WhatsApp, Instagram and email, so the same team answers them. Workflows can start the moment someone opens a chat from a TikTok Messaging Ad, and your TikTok Pixel learns which chats become customers.
- One inbox for TikTok too. TikTok DMs arrive as conversations you can assign, note and close like any other channel.
- TikTok Messaging Ads. The TikTok Messaging Ads trigger starts a workflow when someone opens a chat from your ad.
- Conversions to your Pixel. Report lifecycle stages to your TikTok Pixel through the Events API, with an optional value.
- Honest Beta. TikTok is in Beta in Resool and needs TikTok's approval for Business Messaging before messages flow.
Screenshot
PageInbox
ShowsA TikTok conversation open in the shared inbox with the TikTok icon on the contact, a customer question and an agent reply, next to WhatsApp and Instagram conversations in the list.
File: screenshots/tiktok-hero.png
Website Chat
Live chat widget for your website
Add Resool's live chat widget with one line of code and answer visitors in real time from the same inbox as WhatsApp, Instagram and email. Match it to your brand, chat in English or Arabic, and let AI answer simple questions before they reach your team.
- One line to install. Paste one script before the closing body tag. It loads asynchronously, so it doesn't block your page.
- Your brand, your words. Colors, light or dark mode, button style, welcome and away messages, and custom CSS.
- English and Arabic. The chatbox speaks English and Arabic with a full right-to-left layout and follows your site's language.
- Secure and private. Lock it to your domains, honor privacy signals, avoid cookies until a visitor opens it, and stop bots.
Screenshot
PageA website with the Resool chat widget open
ShowsA business website with the chatbox open in the corner: colorized header with a welcome message, a visitor message and a team reply with the operator's photo.
File: screenshots/website-chat-hero.png
Gmail and support inboxes, shared
Connect Gmail with Sign in with Google, or forward any support address to Resool, and handle email next to WhatsApp, Instagram and website chat. Your team assigns, replies and closes emails together, and customers get replies from your own address.
- Sign in with Google. Connect Gmail with Google's own sign-in. No forwarding rule, SMTP server or app password needed.
- Any support address. Google Workspace, Yahoo, Outlook and other providers through forwarding, with your own SMTP server.
- Shared, not forwarded around. Assign, snooze, close and report on emails like any other conversation, with internal notes on every thread.
- One customer, every channel. Email sits in the same contact profile as the customer's WhatsApp, Instagram and chat history.
Screenshot
PageInbox
ShowsAn email conversation open in the shared inbox with the subject line, the customer's email and an agent reply with CC filled in, and the contact panel showing the customer's WhatsApp and email channels.
File: screenshots/email-hero.png
Telegram
Answer your Telegram bot as a team
Every private message customers send to your bot lands in the same shared inbox as WhatsApp, Instagram and email. Your team answers whenever it suits them, because Telegram has no reply window.
- Connected in minutes. Paste the token @BotFather gives you. Resool checks it and sets up your bot's webhook for you.
- Reply any time. Telegram has no messaging window, so a customer who wrote yesterday can get an answer today.
- One inbox, every channel. Telegram chats sit next to WhatsApp, Instagram, email and website chat, handled by the same team.
- Automate the routine. Let an AI agent answer common questions on Telegram, and use workflows to greet, route and follow up.
Screenshot
PageInbox
ShowsThe inbox with a Telegram conversation open: the Telegram icon on the conversation, a customer photo and a voice message in the thread, an agent reply, and the contact details panel.
File: screenshots/telegram-hero.png
SMS
Two-way texting through Twilio
Connect your Twilio account, pick a number, and every text it receives becomes a conversation your team can assign, reply to and automate. It's the simple way to reach customers who don't use messaging apps.
- Connect with Twilio. Authorize Resool on Twilio's own page and choose your number. No Account SID or Auth Token to copy.
- No reply window. SMS has no messaging window, so your team can answer a text whenever it's ready.
- Text and media. Send photos, video and audio as MMS where Twilio supports it, in the US and Canada, and as links elsewhere.
- Any SMS gateway. Use another provider? Connect it through a Custom Channel with signed webhooks.
Screenshot
PageInbox
ShowsThe inbox with an SMS conversation open: the SMS channel icon on the conversation, a two-way text exchange, and the contact details panel with the customer's phone number.
File: screenshots/sms-hero.png
Viber
Support Viber customers from one inbox
Messages sent to your Viber bot arrive in the same shared inbox as your WhatsApp, Telegram and email conversations. There's no reply window, so your team answers when it's ready and sees when each reply is read.
- Quick to connect. Paste your bot's authentication token from Viber Partners. Resool checks it and sets the webhook for you.
- Delivered and read. See when Viber delivers your reply and when the customer reads it.
- Rich messages in. Pictures, video, files, stickers, locations and shared contacts arrive in the conversation.
- Reply any time. Viber has no messaging window, so no conversation expires before your team gets to it.
Screenshot
PageInbox
ShowsThe inbox with a Viber conversation open: the Viber icon on the conversation, a customer sticker and shared location in the thread, an agent reply marked as read, and the contact details panel.
File: screenshots/viber-hero.png
LINE
LINE Official Account in your inbox
Messages sent to your LINE Official Account arrive in the same shared inbox as WhatsApp, Instagram and email. Support customers in Japan, Taiwan and Thailand without a separate tool or a separate team.
- Messaging API ready. Paste your channel access token and channel secret. Resool checks them and sets the webhook.
- No reply window. LINE lets you reply at any time, so conversations never expire before your team answers.
- Rich messages in. Images, video, audio, files and stickers from customers arrive in the conversation.
- One inbox, every market. LINE sits beside WhatsApp, WeChat and email, so one team can cover customers everywhere.
Screenshot
PageInbox
ShowsThe inbox with a LINE conversation open: the LINE icon on the conversation, a customer sticker and photo in the thread, an agent reply, and the contact details panel.
File: screenshots/line-hero.png
WeChat Official Account in your inbox
Messages sent to your WeChat Official Account arrive in the same shared inbox as WhatsApp, LINE and email. Your team sees every conversation, knows who owns it and replies within WeChat's 48-hour window.
- Official Account ready. Connect a verified Service Account with its AppID and AppSecret from the Official Accounts Platform.
- Window made visible. Resool tells you in the composer when WeChat's 48-hour reply window has closed.
- One inbox, every channel. WeChat sits beside WhatsApp, LINE and email, handled by the same team with the same tools.
- Fast first replies. Let an AI agent answer common questions on WeChat while the window is open, and hand off to your team.
Screenshot
PageInbox
ShowsThe inbox with a WeChat conversation open: the WeChat icon on the conversation, a customer question and an agent reply in the thread, and the contact details panel.
File: screenshots/wechat-hero.png
Plus 60+ app integrations
Bring your CRM, store, calendar and accounting data into every conversation.
Frequently asked questions
Is this the official WhatsApp Business API?
Can several agents use one WhatsApp number?
Why can't I send a normal message to some customers?
How much do WhatsApp messages cost?
Which plan do I need for broadcasts and AI agents?
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