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Forms & Surveys

Hear from every customer, in their own language

Build branded forms and surveys for feedback, NPS, orders or onboarding, and send them from any conversation so each answer lands on the right contact. After each conversation closes, a short satisfaction survey tells you how your team is doing.

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Screenshot

PageContent > Forms > form builder

ShowsThe form builder with question types on the left, a form with a rating and an opinion scale question in the middle, and the Languages and Looks sections on the right.

File: screenshots/forms-surveys-hero.png

17 question types

Text, choices, star ratings, 0–10 opinion scales, dates, file uploads, signatures and more.

Up to 40 languages

Translate every question; respondents switch language on the page.

Sent from the chat

Personal form links tie each response to the contact who answered.

CSAT after every chat

A star or thumbs rating sent automatically when a conversation closes.

Form builder

Any form you need, built in minutes

Drag questions onto the form, mark the required ones and try it in Live preview. Ask a follow-up question when someone gives a low rating, so you learn what went wrong. Add your accent color, background and logo, then publish to a link with your own link name, or show forms on your own domain.

  • Rating, opinion scale (NPS-style), file upload and signature questions
  • Follow-up question when a rating is below your threshold
  • Your colors, logo, link name and custom domain
Building forms

Screenshot

PageContent > Forms > a form

ShowsA Rating question with "Ask a follow-up when the rating is below" turned on and a follow-up question written, next to the Looks section with an accent color and an uploaded logo.

File: screenshots/forms-surveys-builder.png

Multilingual

One form, every language your customers speak

Add up to 40 languages to a form and translate the title, questions, options and messages. The link opens in the respondent's browser language when the form has it, and anyone can switch language on the page.

  • Up to 40 languages per form
  • Opens in the respondent's browser language
  • Missing text falls back to your default language
Adding languages

Screenshot

PageContent > Forms > a form > Languages

ShowsThe Languages section with English as default and Arabic and French added, and the Editing language switched to Arabic showing translated questions.

File: screenshots/forms-surveys-languages.png

Satisfaction surveys

Know how every conversation went

Turn on satisfaction surveys once and Resool asks customers to rate the help they got a few minutes after a conversation closes. Live chat shows a rating card in the widget; WhatsApp, Messenger, Instagram, email and other channels get a short message with a link. Choose stars or thumbs, ask for an optional comment, and write the question in English and Arabic.

  • 1–5 stars or thumbs up/down, with an optional comment
  • Default settings for all channels, or a custom survey per channel
  • Ratings appear in the conversation and on the contact's profile
Satisfaction surveys

Screenshot

PageSettings > Channels > Satisfaction survey

ShowsThe Satisfaction survey side sheet with Send a satisfaction survey on, Send after set to 5 minutes, Rating scale 1–5 stars, Ask for a comment on, and the English and Arabic question fields.

File: screenshots/forms-surveys-csat.png

Results

Answers you can act on

The Forms report shows responses over time, how many came from your contacts, a score that averages rating questions out of 100 and the split of answers for each question. The Satisfaction report shows your CSAT score, response rate, results by agent and by channel, and the latest comments with a link to each conversation.

  • Reports > Forms: responses, score and answers per question
  • Reports > Satisfaction: CSAT by agent and by channel
  • Latest feedback with a link to open the conversation
Satisfaction reports

Screenshot

PageReports > Satisfaction

ShowsThe Satisfaction report with the CSAT, Responses, Response rate and Average score figures, the Daily responses chart, and the By agent table.

File: screenshots/forms-surveys-results.png

Start collecting feedback today

  1. 1

    Turn on CSAT

    In Settings > Channels, switch on the satisfaction survey for all channels.

  2. 2

    Build a form

    Add questions, languages and your branding, then publish it.

  3. 3

    Send and measure

    Send the form from any conversation and follow the results in Reports.

Learn more in the Help Center

FormsBuild multilingual forms and surveys in Resool with 17 question types, publish them as a branded page, send personal links from conversations and see results.Satisfaction SurveysSend customers a CSAT survey when a conversation closes, with star or thumbs ratings, an optional comment, and results per agent and channel in Reports.Satisfaction ReportsSee how customers rate your support after a conversation closes: CSAT score, response rate, ratings, results by agent and channel, and their comments.DomainsShow your Resool forms and shared screen recordings on your own subdomain, such as forms.yourcompany.com, with DNS records and automatic HTTPS.

Explore more

Team Inbox

Every channel in one shared inbox

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Reports

Team, CSAT, sales and live metrics

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Contacts & CRM

One profile for every customer

Learn more

Frequently asked questions

Are forms and surveys included in every plan?
Yes. Forms and satisfaction surveys are available on every plan.
Can I send a form on WhatsApp?
Yes. In any conversation, choose Send a form from the composer. Resool adds the form's title and a personal link, and the response is linked to that contact.
Can I run an NPS survey?
Yes. Use the Opinion scale question, from 0 to 10, with your own labels for the lowest and highest values.
Can the satisfaction survey ask more than one question?
It asks one rating question with an optional comment. For longer surveys, build a form and send it from the conversation.
Can a form submission start a workflow?
Resool forms don't start workflows. Responses from Typeform or SurveyMonkey can, through their integrations.

Turn every conversation into feedback

Start your free trial, switch on CSAT and send your first form today.

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