Restaurants and cafés
Serve guests in the chat as well as you serve them at the table
Guests ask about the menu, opening hours, delivery and tables on WhatsApp and Instagram, often at the busiest moment of the shift. Resool answers them instantly with AI, shows their order history from your POS, and follows up after the meal so they come back.
Screenshot
PageInbox
ShowsA WhatsApp conversation where a guest asks about today's menu and an AI agent replies, with the Foodics panel on the right showing the guest's recent orders and totals.
File: screenshots/restaurants-hero.png
Answers during the rush
An AI agent replies to menu, hours, location and delivery questions while your team cooks and serves.
Orders from your POS
Connect Foodics or Square to see each guest's orders and totals in the conversation.
Feedback after every visit
Satisfaction surveys and forms ask guests how it went, with follow-ups on low ratings.
Offers regulars open
Send new dishes, seasonal menus and offers to segments of regular guests with approved templates.
Questions and orders
Never leave a hungry guest waiting for a reply
Train an AI agent on your menu, opening hours, branches, delivery areas and allergen notes by adding them to the knowledge base. It answers on WhatsApp, Instagram, Messenger and website chat in Arabic or English, and passes the chat to a team member for anything special. Connect your Meta product catalog to WhatsApp so guests browse dishes and send a cart, and agents finish the order in the same chat.
- AI agent that answers from your menu and policies
- WhatsApp catalog so guests send a cart in the chat
- Away message on website chat outside your business hours
Screenshot
PageAI Agents > agent > Knowledge sources
ShowsAn AI agent's knowledge sources with a menu PDF, an opening-hours article and the delivery areas page, and the test chat answering a delivery question.
File: screenshots/restaurants-ai.png
Your POS in the inbox
Know every guest before you reply
Connect Foodics and the guest's customer details and recent orders appear next to the conversation, with items, totals and status. When an order is completed, a workflow can thank the guest and share a feedback link; when one is cancelled or returned, it can tag the contact and leave an internal note for the manager. Square users can also create a payment link from the composer.
- Foodics triggers for order created, status changed, cancelled and refunded
- Create or update customer keeps Foodics and Resool in sync
- Square payment links sent straight from the reply box
Screenshot
PageInbox > conversation > Foodics panel
ShowsThe Foodics panel with Customer details and three orders marked Closed, Active and Returned, each with items and totals, and the Open in Foodics button.
File: screenshots/restaurants-foodics.png
Reservations and events
Turn a message into a booked table
Share a booking link from Calendly, Cal.com or Acuity Scheduling in a reply, and see the guest's upcoming bookings in the inbox. For private dining and catering, send a form that asks for the date, number of guests and menu choices, and every answer is saved to the contact so the team has the details ready.
- Booking links inserted from the composer
- Forms with date, time, number and choice questions
- Deals to track catering and event requests through a pipeline
Screenshot
PageInbox > composer > Share booking link
ShowsThe Share booking link menu open with event types such as Table for 2 and Private dining, and a booking link inserted in a WhatsApp reply.
File: screenshots/restaurants-booking.png
Feedback and loyalty
Hear from every guest and invite them back
Send a satisfaction survey automatically when a conversation closes, and see ratings per agent and per channel in Reports. Tag regulars, group them into segments and send a broadcast about a new menu or a seasonal offer with an approved WhatsApp template, scheduled for the moment guests plan their meals.
- Star or thumbs ratings with an optional comment
- Segments by tags, lifecycle stage and activity
- Scheduled broadcasts with estimated cost before sending
Screenshot
PageReports > Satisfaction
ShowsThe Satisfaction report with ratings by channel and by agent, and a list of recent comments from guests.
File: screenshots/restaurants-csat.png
Ready before your next service
- 1
Connect WhatsApp and Instagram
Bring guest messages from every channel into one inbox.
- 2
Teach your AI agent
Add your menu, hours and delivery areas to the knowledge base.
- 3
Connect your POS
Link Foodics or Square and automate thank-you and feedback messages.
Learn more in the Help Center
Frequently asked questions
Can several branches share one account?
Does Resool show Foodics orders?
Can guests order directly in WhatsApp?
Can the AI agent reply in Arabic?
Give every guest a fast, warm reply
Start your free trial and connect your restaurant's WhatsApp in minutes.