Logistics, courier and delivery
Fewer "Where is my parcel?" messages, more first-time deliveries
Recipients want to know when the parcel arrives, couriers need the right address, and merchants want answers about their shipments. Resool sends the updates automatically, collects the details before the courier leaves, and gives your team one inbox for recipients, couriers and business clients.
Screenshot
PageInbox
ShowsThe inbox with recipient, courier and merchant conversations, a WhatsApp conversation open where the recipient tapped Reschedule on a delivery template, and the contact panel with a tracking number field.
File: screenshots/logistics-hero.png
Proactive delivery updates
Approved WhatsApp templates go out when your system reports a status change.
Details before dispatch
Ask recipients to confirm an address or pick a delivery slot with buttons, and save the answer.
Claims with deadlines
Damaged or missing parcels become tickets with priorities and SLA targets.
B2B shippers organized
Keep merchants as companies with their people, conversations, deals and invoices.
Delivery notifications
Tell recipients before they ask
Your dispatch or tracking system calls a workflow's Incoming Webhook URL with the recipient's phone, and the workflow sends an approved WhatsApp template: out for delivery, delayed, or delivered. Merchants who connect their store, such as Shopify, Salla or EasyOrders, can send shipped and delivered updates straight from order events, with the tracking link as a variable.
- Incoming Webhook trigger for your own tracking events
- Store triggers for shipped, delivered, cancelled and refunded orders
- HTTP request step to write the recipient's answer back to your system
Screenshot
PageWorkflows > delivery update workflow > Trigger
ShowsThe Incoming Webhook trigger with the Webhook URL and Copy URL button, followed by a Send a WhatsApp template step with the tracking number filled in as a variable.
File: screenshots/logistics-webhook.png
First-time delivery
Confirm the address and the slot before the courier leaves
Send a template with buttons such as Confirm, Reschedule or Leave with neighbour, turn on Wait for the reply and branch on the button the recipient taps. Ask a follow-up question to collect a new time or landmark and save it to a custom field, then assign the conversation to the dispatch team or add a row to a Google Sheet your operations team already uses.
- Template buttons with a branch for each answer
- Ask a question saves answers to contact fields
- Google Sheets, Slack and task-app steps for your operations team
Screenshot
PageWorkflows > delivery confirmation workflow
ShowsA Send a WhatsApp template step with Wait for the reply turned on, a Branch with Confirm, Reschedule and Else paths, an Ask a question step saving to a custom field and a Google Sheets row step.
File: screenshots/logistics-confirm.png
Claims and exceptions
Resolve damaged and missing parcels on time
Create a ticket from the conversation with a type, a priority and an owner, or let customers open one through your support form or by email. SLA policies set first-response and resolution targets for each priority and alert the team before they're missed. Recipients and couriers can also call your WhatsApp number, and every call is logged with the conversation.
- Tickets linked to the conversation, with reference numbers
- SLA timers and alerts per priority
- WhatsApp calls answered from the browser and logged in the chat
Screenshot
PageTickets > list view
ShowsThe tickets list filtered to Damaged parcel, with priorities, owners, SLA timers close to breach highlighted and reference numbers.
File: screenshots/logistics-claims.png
Business clients
Give every shipper a single point of contact
Keep each merchant or corporate client as a company with the people who work there, their conversations and shared files. Track new contracts as deals in a sales pipeline, and send invoices from QuickBooks, Xero, Odoo or Wafeq as a PDF in the chat. Spaces help your team run onboarding or rate-change requests as tracked work.
- Companies with linked people, roles and conversations
- Deals for new accounts and contract renewals
- Invoices and balance due next to the conversation
Screenshot
PageContacts > Companies > company page
ShowsA merchant's company page with linked people and their roles, recent conversations, an open deal and the Odoo invoices panel with balance due.
File: screenshots/logistics-companies.png
Connect your operations in three steps
- 1
Connect WhatsApp
Link your numbers and create the delivery templates you need.
- 2
Connect your systems
Point your tracking events to a workflow webhook, or connect a store.
- 3
Set your targets
Create SLA policies and routing for claims, couriers and clients.
Learn more in the Help Center
Frequently asked questions
Can our own tracking system trigger WhatsApp messages?
Can we reach recipients who have never messaged us?
Can couriers use Resool on the road?
Can we connect to Resool from our own software?
Keep every delivery on track
Start your free trial and send your first delivery update today.