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E-commerce & payments
Salla + Resool integration
Connect your Salla store to Resool to see each contact's orders and abandoned carts in the inbox, share products, and run workflows on orders, carts and customers.
What you can do with Salla and Resool
In the Inbox and on the contact page
- Customer details: the contact's Salla customer profile, such as total spent, number of orders and tags.
- Orders: the contact's recent orders with number, date, items, total, order status (for example Under review, In progress, Out for delivery, Delivered) and payment status. Hover an order to see its items.
- Abandoned checkouts: carts the contact started but didn't check out, with a Copy recovery link button for your reply.
- Share product: search your products and copy a ready-made message with the product's name, price and link.
- Open in Salla to jump to your Salla orders.
In Workflows
- Start a workflow on these Salla events: Order Created, Order Updated, Order Status Changed, Order Fulfilled / Shipped, Order Cancelled, Order Refunded, Abandoned Checkout, Customer Created and Customer Updated.
- Change the store with the Update order status, Add order tag or note and Create or update customer steps.
Connect Salla in minutes
Go to Settings › Apps in Resool, click Connect on Salla and follow the steps. No code needed.
Read the setup guideFrequently asked questions
Why don't I see a contact's orders?
Orders are matched by email or phone.
Is there an Order Paid trigger for Salla?
No. Salla reports order statuses rather than a separate payment event, so Order Paid doesn't start for Salla. Use Order Created or Order Status Changed instead; their messages can include the payment status with `{{order.payment_status}}`.
Can I write the product message in Arabic?
Yes. The product message is free text; only the `{url}` placeholder is required.
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Start your free trial, or talk to our team and we will help you set everything up.