Schools, universities and training

Guide every applicant from first question to first class

Parents, students and professionals ask about programmes, fees and start dates on WhatsApp, Instagram and your website. Resool answers instantly, collects applications and documents in the chat, and keeps every applicant moving through admissions until they enrol.

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Screenshot

PageInbox > lifecycle stage inbox

ShowsThe inbox filtered to the Applied stage, with a WhatsApp conversation from a parent asking about fees and the contact panel showing Programme and Intake custom fields.

File: screenshots/education-hero.png

Admissions answers, 24/7

AI agents answer questions on programmes, fees and requirements from your knowledge base.

Enquiry to enrolment

Lifecycle stages with their own inboxes show exactly where every applicant stands.

Applications in the chat

Forms collect details, documents and signatures, saved to the applicant's profile.

Announcements that get read

Send intake dates, schedules and reminders to segments on WhatsApp with approved templates.

Enquiries

Answer every enquiry, even at midnight

Add your prospectus, fee pages and admission requirements to the knowledge base, and an AI agent answers on WhatsApp, Instagram, Messenger and website chat in Arabic or English. It saves the programme a student is interested in to a contact field, tags the enquiry and hands it to your admissions team when they're ready to talk. Published articles can also appear in your website chat for visitors to browse.

Knowledge from articles, web pages, PDFs and Word files
AI skills to fill contact fields, tag and move lifecycle stages
Website chat with your help articles built in

Build your knowledge base

Screenshot

PageKnowledge base

ShowsThe knowledge base with articles on fees, programmes and admission requirements, an uploaded prospectus PDF and the fee web page marked Indexed.

File: screenshots/education-ai.png

Admissions pipeline

See every applicant's next step at a glance

Define lifecycle stages such as Enquiry, Tour booked, Applied, Accepted and Enrolled. Each stage gets its own inbox so counsellors work applicants stage by stage, and moving someone to a stage can start a workflow: send the next steps when they apply, or a welcome pack when they enrol. Share booking links from Calendly, Cal.com or Acuity for campus tours and placement tests, or create a Zoom meeting for an online interview.

Stage inboxes for focused admissions work
Lifecycle Updated trigger for automatic next steps
Booking links in replies and Zoom meetings from workflows

Lifecycle stages

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PageSettings > Lifecycle stages

ShowsThe lifecycle stages Enquiry, Tour booked, Applied, Accepted and Enrolled, with Enrolled marked as the won stage, next to a workflow using the Lifecycle Updated trigger.

File: screenshots/education-stages.png

Applications and documents

Collect applications without the paperwork chase

Build an application or registration form with short answers, dropdowns, dates, file uploads for transcripts and IDs, and a signature. Offer it in up to 40 languages, brand it with your logo, and send a personal link from the conversation so the answers attach to the applicant. When fees are due, send an invoice from QuickBooks, Xero or Zoho Books as a PDF in the chat.

File upload and signature questions
Personal form links tied to each contact
Invoices and balance due next to the conversation

Forms

Screenshot

PageForms > form builder

ShowsA registration form with student name, programme dropdown, intake date, document upload and signature questions, and the language switcher showing English and Arabic.

File: screenshots/education-form.png

Student communication

Reach students and parents where they actually read

Group contacts into segments by programme, intake or lifecycle stage and send announcements, schedule changes or event invitations as WhatsApp broadcasts with approved templates, now or scheduled. You see who will receive it and the estimated cost before sending, and a report afterwards. After a course or support conversation, a satisfaction survey or form gathers feedback.

Dynamic segments that update as students move stages
Scheduled broadcasts with sent, delivered, read and replied counts
Course feedback with ratings and NPS-style scales

Create a broadcast

Screenshot

PageBroadcasts > New broadcast > Audience

ShowsThe audience step with a segment of students in one intake selected, the number of recipients and the contacts that will be skipped with the reason.

File: screenshots/education-broadcast.png

Ready for your next intake

1
Connect your channels
Bring WhatsApp, Instagram, Messenger and website chat into one inbox.
2
Map your admissions
Set lifecycle stages and add your programmes to the knowledge base.
3
Automate next steps
Send forms, booking links and reminders as applicants move stages.