AI Agents
Answer every customer instantly, even while your team sleeps
Resool AI Agents reply on WhatsApp, Instagram, Messenger, website chat and your other channels using your own policies, product details and FAQs. They qualify leads, update records and route conversations, then hand over to a person the moment it matters.
Screenshot
PageInbox > a conversation handled by an AI Agent
ShowsA WhatsApp conversation where the AI Agent answers a delivery question, its reply carrying the AI badge and the Sources link, and the "AI replying" bar with the Take over button above the composer.
File: screenshots/ai-agents-hero.png
Answers from your knowledge
Agents reply from the articles, web pages and files in your knowledge base, and show the sources they used.
Takes real actions
Skills let an agent assign and close conversations, move lifecycle stages, fill contact fields and update tags.
Knows when to hand off
Low confidence, a sensitive topic or a request for a person sends the chat to your team with a note explaining why.
Arabic and English
Each agent replies in the customer's language, in a friendly, professional or concise tone you choose.
Trained on your business
Accurate answers, grounded in what you wrote
Teach the AI once in the knowledge base: write articles, add pages from your website or upload PDF, Word, CSV and other files. Resool indexes them, and your agents answer from that content instead of guessing. Give each agent only the sources it needs, for example shipping and returns for a support agent.
- Articles, public web pages and uploaded documents
- Try a question shows which sections the AI would use
- Every AI reply links to the sources behind it
Screenshot
PageContent > Knowledge base
ShowsThe knowledge base list with an article, a web page and a PDF marked Ready, and the Try a question card showing two matching sections for "How long does delivery take?".
File: screenshots/ai-agents-knowledge.png
AI skills
More than replies: an agent that gets work done
Add skills and write, in plain language, when each one should run. A sales agent can save the customer's city and budget into contact fields, move qualified leads to the next lifecycle stage and assign them to your sales team. A support agent can close a solved conversation and leave a summary for your team.
- Assign to a teammate or team, or let the agent choose the team
- Update lifecycle stage, contact fields and tags, within limits you set
- Close conversations with an internal summary comment
Screenshot
PageAI Agents > open an agent > AI skills
ShowsThe AI skills section with Assign to agent or team (set to the Sales team), Update lifecycle stage with two allowed stages checked, and Close conversations with the summary comment switch on.
File: screenshots/ai-agents-skills.png
Hand-off and control
You decide where the AI stops and your team starts
Set the confidence the agent needs before answering, how many replies it may send, the phrases that call for a person and the topics it must never answer. At hand-off, the customer gets your message in their language, your team gets an internal note with the reason, and anyone can click Take over at any time.
- Confidence threshold, reply limit, hand-off phrases and sensitive topics
- Hand off to a chosen team or the channel's own routing
- Test like a customer and fix issues the Review panel finds before publishing
Screenshot
PageAI Agents > open an agent > Test panel
ShowsThe Hand-off section with the confidence slider, hand-off phrases and sensitive topics as chips, next to the Test panel showing an answer with its confidence and a "Would hand off: Customer asked for a person" note.
File: screenshots/ai-agents-handoff.png
AI Assist for your team
Help your agents write better replies, faster
When a person is answering, AI Assist suggests a reply from your knowledge base and snippets, summarizes long conversations and rewrites drafts. Your team always reviews and sends the message, in a voice you define with a persona.
- Suggest a reply and summarize the conversation
- Change tone, translate, fix spelling and simplify in one click
- Add your own custom prompts, such as your team's sign-off
Screenshot
PageInbox > conversation > composer > AI Assist
ShowsThe composer with the AI Assist menu open showing Suggest a reply, Summarize conversation, AI Prompts and Translate to, and a suggested reply in the draft.
File: screenshots/ai-agents-assist.png
Launch your first AI Agent today
- 1
Add your knowledge
Write a few articles, add your FAQ page or upload your policies.
- 2
Create the agent
Start from the Receptionist, Sales or Support template, then pick its channels, skills and hand-off rules.
- 3
Test and publish
Chat with it in the Test panel, fix anything the Review panel flags, then publish.
Learn more in the Help Center
Frequently asked questions
Which plans include AI Agents?
Will the AI make up answers?
Which languages do AI Agents speak?
Can my team step in during an AI conversation?
Can I have more than one AI Agent?
What's the difference between AI Agents and AI Assist?
Put an AI teammate on every channel
Start your free trial and have your first AI Agent answering customers today.