Team Inbox
One shared inbox for every customer conversation
WhatsApp, Instagram, Messenger, TikTok, Telegram, email, SMS and website chat land in one list. Your whole team sees who is handling what, replies in seconds and never answers the same customer twice.
Screenshot
PageInbox
ShowsThe full three-pane inbox: views on the left, a conversation list with channel icons, an open WhatsApp conversation and the contact details panel.
File: screenshots/team-inbox-hero.png
Every channel, one list
Chats, comments and emails from all your channels in a single inbox, with the channel shown on every conversation.
Built for teams
Assign to people or teams, add collaborators, mention teammates in internal notes and see who owns each chat.
Reply faster
Snippets, variables, AI Assist, message templates and keyboard shortcuts keep response times short.
Stay organized
Views by status, lifecycle and team, custom inboxes with saved filters, snooze and closing notes.
Assign and collaborate
Everyone knows who's on it
Assign conversations to a teammate, a team or an AI agent, manually or automatically with round-robin and workflows. Add collaborators, leave internal notes with @mentions and keep the customer out of the back-and-forth.
- Assigned to me, Unassigned, team and lifecycle views
- Internal notes with @mentions that notify teammates
- Bulk assign, close and reopen up to 100 conversations at once
Screenshot
PageInbox > conversation header > Assign menu
ShowsThe assign menu open with teammates, teams and AI agents listed, and an internal note with an @mention in the thread.
File: screenshots/team-inbox-assign.png
Reply faster
Answer in seconds, in any channel
Type / to insert a saved snippet, $ to add the customer's name or other fields, and let AI Assist suggest, rewrite, translate or summarize. When WhatsApp's 24-hour window closes, send an approved template in one click.
- Snippets with variables and attachments
- AI Assist: suggest a reply, change tone, translate, summarize
- Voice notes, files, Google Drive, booking links and forms in the composer
Screenshot
PageInbox > conversation > composer
ShowsThe composer with the / snippet menu open and the AI Assist menu visible.
File: screenshots/team-inbox-composer.png
Full context
The whole customer, next to the chat
The contact panel shows channels, lifecycle stage, tags, custom fields, past conversations, tickets, deals and data from your connected apps such as Shopify orders or HubSpot records.
- One profile across WhatsApp, Instagram, email and more
- Orders, invoices, deals and meetings from 60+ apps
- Create a ticket or a deal straight from the conversation
Screenshot
PageInbox > conversation > contact panel
ShowsThe contact details panel with lifecycle, tags, fields, and a connected app (Shopify orders) expanded.
File: screenshots/team-inbox-context.png
Set up your inbox in minutes
- 1
Connect channels
Link WhatsApp, Instagram, Messenger, email and website chat with official sign-in.
- 2
Invite your team
Add teammates, create teams and set roles and permissions.
- 3
Automate routing
Use workflows or auto-assign to send each chat to the right person.
Learn more in the Help Center
Frequently asked questions
Which channels does the Resool inbox support?
Can two agents reply to the same customer by mistake?
Can I use the inbox on my phone?
Does the inbox work in Arabic?
Give your team one inbox for everything
Start your free trial and connect your first channel in minutes.