SaaS companies and software houses
Support, sales and engineering, finally on the same page
Users report bugs in chat, prospects ask for demos by email and clients follow up on WhatsApp, while the fix lives in your issue tracker. Resool connects all of it: one inbox for every channel, tickets with SLAs, issues created from the conversation and a video when words aren't enough.
Screenshot
PageInbox
ShowsA website chat conversation about a bug, the Jira panel on the right with a linked issue and its status, and a ticket badge with an SLA timer in the conversation header.
File: screenshots/software-saas-hero.png
Chat inside your product
Add website chat with AI search over your help articles, and answer in the same inbox as email and WhatsApp.
Tickets with SLAs
Priorities, types, reference numbers and response targets for every issue that takes more than one reply.
Bugs to your tracker
Create Jira, GitHub or Linear issues from a conversation and follow their status on the contact.
Show, don't type
Record your screen to explain a fix or demo a feature, and send it in the chat.
Support
Answer users where they already are
Put the Resool chat widget on your website or app with one line of code, lock it to your domains and turn on AI search over your knowledge base so users find answers before they write. An AI agent handles common how-to questions and hands off to your team when it isn't confident. Requests from your support form and support mailbox become tickets automatically, and SLA policies keep first-response and resolution targets per priority.
- Website chat with Search AI and domain restrictions
- Support form and email to ticket, with confirmations
- SLA timers and alerts before a target is missed
Screenshot
PageWebsite with the Resool chat widget open
ShowsThe chat widget on a product dashboard with Search AI answering from help articles and a Start a conversation button below.
File: screenshots/software-saas-widget.png
Engineering handoff
Turn a bug report into an issue without copy and paste
From the conversation, create an issue in Jira, GitHub or Linear with the contact and a link back to the chat. The issue's status shows on the contact, so support knows when to reply. Attach a screen recording to a ticket to show exactly what the user saw, and use workflows to create issues or post to Slack when a contact is tagged, for example with bug.
- Issues with project, type, priority or labels and a link to the chat
- Issue status visible on every contact
- Workflow steps for Jira, GitHub, Linear and Slack
Screenshot
PageInbox > conversation > Jira panel > Create issue
ShowsThe Create issue dialog with project, issue type and priority, and the contact's existing issues listed with their keys and statuses.
File: screenshots/software-saas-jira.png
B2B sales
Move trials and demos to signed accounts
Keep customer accounts as companies with their users and roles, and use lifecycle stages such as Trial, Demo booked and Customer so each stage gets its own inbox. Share a Cal.com or Calendly link to book a demo, track the opportunity as a deal with its value and close date, and send invoices from your accounting app as a PDF in the conversation.
- Companies with linked users, stages and tags
- Deals board with weighted forecast and win rate
- Demo booking links from the composer
Screenshot
PageDeals > board
ShowsA SaaS sales pipeline with stages Demo booked, Trial, Proposal and Won, deal cards linked to companies and the summary row with open value.
File: screenshots/software-saas-deals.png
Software houses
Deliver client projects with the client conversation in view
Run each client project in a space with your own statuses and fields, and plan it with Board, Timeline, Workload or Sprints views. Clients message you on WhatsApp or email, and the project, the conversation and the recordings of each demo sit side by side. On the Scale plan, the REST API and webhooks connect Resool to your own systems.
- Sprints, Timeline and Workload views in spaces
- My Work collects everything assigned to each developer
- REST API, webhooks, Zapier, Make and n8n on Scale
Screenshot
PageSpaces > client project > Sprints view
ShowsA client project space in Sprints view with tasks by status and assignee, and one task open with a linked company and an attached screen recording.
File: screenshots/software-saas-sprints.png
Set up support and sales in a day
- 1
Add website chat and email
Paste one line of code and connect your support mailbox.
- 2
Connect your tracker
Link Jira, GitHub or Linear, plus Slack for alerts.
- 3
Set SLAs and stages
Create SLA policies and lifecycle stages from trial to customer.
Learn more in the Help Center
Frequently asked questions
Can I add the chat widget inside my web app?
Which issue trackers can we connect?
Does an AI agent's reply count toward SLA first response?
Is there an API?
Bring support, sales and engineering together
Start your free trial and add website chat to your product today.