Healthcare, clinics and wellness
Make booking and following up with patients as easy as sending a message
Patients want to book, reschedule and ask quick questions on WhatsApp, not wait on hold. Resool brings those conversations into one inbox, shares booking links in a tap, collects forms before the visit and hands anything clinical straight to your team.
Screenshot
PageInbox
ShowsA WhatsApp conversation where a patient asks to book a check-up, the composer with an Acuity booking link inserted, and the Acuity panel on the right with the patient's upcoming appointment and countdown.
File: screenshots/healthcare-hero.png
Book in the chat
Share Acuity Scheduling, Cal.com or Calendly links and see each patient's appointments beside the conversation.
Intake before the visit
Send forms with dates, files and signatures, saved to the patient's profile.
Routine questions handled
AI agents answer hours, locations and services, and hand off sensitive topics to your team.
Data access under control
Choose which roles see phone numbers and emails, and export or erase data on request.
Appointments
From "Do you have a slot tomorrow?" to a confirmed booking
Your team inserts a booking link from Acuity Scheduling, Cal.com or Calendly straight into the reply. New, rescheduled and cancelled appointments appear on the patient's profile as they happen, with a live countdown to the next one, and the mobile app reminds staff before appointments start. Before the visit, send an approved WhatsApp template with Confirm and Reschedule buttons from the inbox or a workflow, and route the answer to the front desk.
- Booking links from the composer for each appointment type
- Upcoming and past appointments on every patient
- Reminder templates with button replies and a branch for each
Screenshot
PageInbox > conversation > Acuity Scheduling panel
ShowsThe Acuity Scheduling panel with one upcoming appointment and a countdown, two previous appointments with their outcome, and the Copy link and Open in Acuity Scheduling buttons.
File: screenshots/healthcare-appointments.png
Intake and paperwork
Collect what you need before the patient arrives
Build an intake or consent form with short text, dates, checkboxes, file uploads for reports or referrals, and a signature field. Translate it into the patient's language, brand it with your logo and send a personal link from the conversation, so every answer is saved to that patient. Results and the latest responses appear in Reports.
- 17 question types including file upload and signature
- Forms in up to 40 languages, switchable on the page
- Personal links that tie each answer to the patient
Screenshot
PageForms > form builder
ShowsA new-patient intake form with name, date of birth, a checkbox list, a file upload for previous reports and a signature question, with the live preview in Arabic.
File: screenshots/healthcare-intake.png
AI with a safety net
Let AI handle the routine and your team handle the care
An AI agent answers from your knowledge base: opening hours, branches, services, preparation instructions and how to book. You set the hand-off rules: a confidence level, a maximum number of replies, phrases that call for a person and sensitive topics that always go to your team, with the hand-off message written in Arabic and English. Test it in the Test panel before it goes live.
- Answers from the articles, pages and files you approve
- Sensitive topics and hand-off phrases routed to people
- Internal comments so staff see what the AI already covered
Screenshot
PageAI Agents > agent > Hand-off
ShowsThe hand-off settings with the confidence slider, hand-off phrases, sensitive topics as chips, the reception team as destination and the Arabic and English hand-off messages.
File: screenshots/healthcare-handoff.png
Privacy and follow-up
Respect patient data and keep patients coming back
Hide full phone numbers and emails from roles that don't need them, export everything stored about a patient when they ask, or erase it completely, and keep track of WhatsApp marketing consent. Custom roles, two-factor authentication and the audit log show who changed what. After a visit, a satisfaction survey or a short form asks how it went.
- Custom roles with masked contact details
- Data export and erasure per contact
- Satisfaction surveys with results per agent and channel
Screenshot
PageContacts > contact page (role without contact details permission)
ShowsA patient's contact page with the Partly hidden badge and the phone number and email masked.
File: screenshots/healthcare-privacy.png
Ready for patients this week
- 1
Connect WhatsApp and website chat
Bring every patient message into one shared inbox.
- 2
Connect your scheduler
Add Acuity Scheduling, Cal.com or Calendly from Settings › Apps.
- 3
Set roles and hand-off
Decide who sees what and which topics always go to your team.
Learn more in the Help Center
Frequently asked questions
Can the AI agent give medical advice?
Which booking tools work with Resool?
Can we limit who sees patients' phone numbers?
Can several clinics or branches share one workspace?
Make every appointment one message away
Start your free trial and connect your clinic's WhatsApp in minutes.