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Promotions and reminders

Reach the right customers at the right moment, and start a conversation

Send offers, announcements and reminders on WhatsApp and Messenger to exactly the people who should get them. Every reply lands in your inbox, so a campaign turns into real conversations your team can close.

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Screenshot

PageBroadcasts > New broadcast

ShowsThe New broadcast page with a WhatsApp channel chosen, a segment selected showing X of Y contacts will receive it, an approved template with variables filled in, and the Summary with estimated cost and the Schedule button.

File: screenshots/promotions-hero.png

Targeted broadcasts

Send an approved template to a segment, now or on a schedule.

Precise segments

Dynamic audiences by tag, lifecycle stage, channel, activity or custom fields.

Timely reminders

Workflows wait, then remind customers about renewals, reorders and confirmations.

Clear results

Sent, delivered, read and replied counts, cost and failure reasons for every broadcast.

Broadcasts

Promotions that land in the chat app customers check most

Pick a segment, choose an approved WhatsApp or Messenger template and fill its variables with each contact's name or custom fields. Send now or schedule it, see how many contacts will receive it and why others are skipped, and check the estimated cost before anything goes out.

  • Send from several numbers or Pages, each contact reached once
  • Skips opted-out contacts and duplicate numbers
  • A safe sending pace with automatic pause to protect your number
Create a broadcast

Screenshot

PageBroadcasts > New broadcast > Audience

ShowsThe Audience section with a segment selected, Only contacts who opted in turned on, and the list of skip reasons (opted out, without opt-in, duplicate number).

File: screenshots/promotions-broadcast.png

Segments

Send each offer only to the people who want it

Build dynamic segments that update themselves from tags, lifecycle stage, channel, time since the last message, open conversations and any contact field, or keep a static list for a one-off event. Segments double as saved views in Contacts, so your team can find the same people any time.

  • And / Or rules and nested condition groups
  • Static lists for event attendees or VIP invitations
  • Live contact count while you build
Segments

Screenshot

PageContacts > segment editor

ShowsThe segment editor with a dynamic segment, rules for Lifecycle stage is Customer and Time since last incoming message more than 30 days, and the contact count.

File: screenshots/promotions-segments.png

Automated reminders

Reminders that send themselves at the right time

Use workflows to remind customers without anyone lifting a finger: wait after a delivery and suggest a reorder, react when a renewal tag is added, or let your own system start a reminder through an incoming webhook. A WhatsApp template reaches the customer even outside the 24-hour window, and quick-reply buttons let them confirm or renew with a tap.

  • Wait steps of up to 30 days between messages
  • Triggers on tags, lifecycle stages, field changes, store orders or webhooks
  • Branch on the button the customer taps
Workflow triggers

Screenshot

PageWorkflows > open a workflow

ShowsA workflow with the Contact Tag Updated trigger (Renewal due, Added), a Send a WhatsApp template step with Renew and Remind me later buttons and Wait for the reply on, and a Branch on the reply.

File: screenshots/promotions-reminder.png

Templates and results

Create templates in Resool and learn from every send

Create WhatsApp templates with text, media, buttons and variables, submit them to Meta and track approval without leaving Resool. After each broadcast, the report shows sent, delivered, read and replied rates, the cost, why any message failed and every recipient, and you can pause, resume or cancel while it sends.

  • Marketing, utility and authentication template categories
  • Table or calendar view of all your broadcasts
  • Replies arrive in the inbox like any conversation
Broadcast reports

Screenshot

PageBroadcasts > open a completed broadcast

ShowsThe broadcast report with sent, delivered, read and replied rates, the cost, the failure reasons and the recipient list.

File: screenshots/promotions-report.png

Launch your first campaign

  1. 1

    Build your audience

    Create a segment from tags, lifecycle stages or contact fields.

  2. 2

    Prepare a template

    Create a WhatsApp template in Resool and submit it to Meta.

  3. 3

    Send or automate

    Schedule a broadcast, or build a workflow that sends reminders on its own.

Learn more in the Help Center

Creating a BroadcastStep-by-step guide to sending a WhatsApp or Messenger broadcast in Resool: pick channels, a segment and an approved template, fill variables, then send now or schedule.SegmentsGroup contacts into dynamic or static segments using tags, channels, lifecycle, activity and custom fields, then use them as broadcast audiences.WhatsApp Message TemplatesCreate WhatsApp and Messenger message templates in Resool, submit them to Meta for approval, sync existing ones and use them in broadcasts, the inbox and workflows.Broadcast ReportsTrack each broadcast's sent, delivered, read and replied rates and cost, see why messages failed, check every recipient, and pause, resume or cancel sending.

Explore more

Broadcasts

WhatsApp campaigns to the right audience

Learn more

Workflows

Automate chats without writing code

Learn more

Contacts & CRM

One profile for every customer

Learn more

Frequently asked questions

Which channels can I send broadcasts on?
WhatsApp numbers and Messenger Pages. Every broadcast uses one of the channel's approved templates, because these channels require templates to start a conversation or to write after the 24-hour window.
Which plan includes broadcasts?
Broadcasts are included in the Growth and Scale plans. Workflows, which you can use for automated reminders, are on every plan.
How does Resool protect my WhatsApp number?
You choose a safe sending pace, opted-out contacts are always skipped, each number gets the message once, and a broadcast pauses by itself if Meta rates the number's quality as low or the template is no longer approved.
How much does a broadcast cost?
Meta charges per template message delivered, depending on the template category and the recipient's country. Resool shows an estimated cost before you send; see the pricing page for how campaign messages are billed.
Can I send reminders for appointments or renewals automatically?
Yes. Start a workflow from a tag, a lifecycle stage, a contact field change, a store event or an incoming webhook from your own system, add a Wait step if needed, and send an approved WhatsApp template.

Turn your contact list into conversations

Start your free trial and send your first broadcast or reminder this week.

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