Dealerships, service centres and rentals

Sell and service more cars from the conversations you already get

Buyers message about price, availability and trade-ins; owners ask about service slots and parts. Resool replies instantly, books test drives and service visits in the chat, and tracks every opportunity from first message to delivered vehicle.

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PageInbox

ShowsA WhatsApp conversation that started from a Click-to-WhatsApp ad for an SUV, with custom fields for model, budget and trade-in, and an open deal on the contact panel.

File: screenshots/automotive-hero.png

Ad leads answered instantly

Click-to-WhatsApp, Messenger, Instagram and TikTok ad chats start a workflow the moment they arrive.

Test drives in chat

Share Calendly, Cal.com or Acuity booking links and see each customer's upcoming visit.

Walkaround videos

Record your screen or camera, or upload a video, and send it as a link in the conversation.

Every sale in a pipeline

Deals with values, owners and stages, from enquiry to delivered vehicle.

Sales leads

Reach the buyer while they're still looking at the ad

When someone taps a Click-to-WhatsApp, Messenger or Instagram ad, the Click-to-Chat Ads trigger starts a workflow that greets them and asks which model, new or used, budget and whether they have a trade-in, with buttons. An AI agent can answer specification and finance questions from your brochures, then assign the chat to the right sales team. When a lead moves to a stage such as Test drive or Purchase, Resool can report it to Meta so your ads learn who buys.

Ask a question with buttons, answers saved to custom fields
Routing to the sales team for each brand or branch
Lifecycle stages reported to Meta and TikTok as conversions

Workflow triggers

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PageWorkflows > ad lead workflow

ShowsA workflow with the Click-to-Chat Ads trigger, Ask a question steps for New or Used and budget, a Branch by brand and Assign to steps for two sales teams.

File: screenshots/automotive-leads.png

Test drives and walkarounds

Show the car before they visit the showroom

Record a quick walkaround with your camera, or upload a video, trim it and send it as a link in the conversation. Book the test drive with a link from Calendly, Cal.com or Acuity Scheduling, and the upcoming visit shows on the customer's profile with a countdown. Buyers who prefer to talk can call your WhatsApp number, and the call is logged with the chat.

Camera and screen recordings with view tracking
Booking links for test drives from the composer
WhatsApp voice calls answered in the browser

Screen recordings

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PageInbox > conversation > recording sent

ShowsA WhatsApp conversation with a walkaround video link sent to the buyer, and the recording's view count in the recordings library.

File: screenshots/automotive-video.png

Deals and finance

Track every vehicle from enquiry to delivery

Create a deal from the conversation with the vehicle's value and move it through your stages, such as Test drive, Offer, Finance approval and Delivered. Run separate pipelines for new cars, used cars or fleet sales, each with its own currency and stage probabilities. Send a trade-in form that asks for mileage, photos and the registration document, and the answers are saved to the contact.

Deals board with forecast and win rate
Lost reasons to learn why buyers walk away
Forms with file upload for photos and documents

Deals

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PageDeals > board

ShowsA used-cars pipeline board with stages Test drive, Offer, Finance approval and Delivered, deal cards with vehicle values and owners, and the summary row with pipeline value.

File: screenshots/automotive-deals.png

Service and aftersales

Keep owners coming back to your workshop

Owners book service slots with a booking link, and a satisfaction survey goes out when the conversation closes. Group owners into segments by model or a service-due field and send reminders or seasonal offers with approved WhatsApp templates. Warranty claims and parts requests become tickets with SLA targets, and invoices from your accounting app can be sent as a PDF in the chat.

Segments on custom fields such as model and service month
Tickets with SLA timers for warranty and parts
Missed WhatsApp calls followed up automatically

WhatsApp Calls

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PageBroadcasts > New broadcast > Message

ShowsA broadcast to a segment of owners due for service, with an approved template that has a Book service button and variables for the owner's name and model.

File: screenshots/automotive-service.png

Live before your next campaign

1
Connect channels
Link WhatsApp, Instagram, Messenger and TikTok, and turn on WhatsApp Calls.
2
Build your lead flow
Add a Click-to-Chat Ads workflow and your sales pipelines.
3
Connect your calendar
Add Calendly, Cal.com or Acuity for test drives and service bookings.