Travel and passenger transport
Keep every passenger and traveller informed, from booking to arrival
Bus and coach operators, ride-hailing services, travel agencies and tour companies all field the same flood of questions: schedules, fares, changes, lost items. Resool answers on chat and voice in one place, confirms bookings automatically and turns every complaint into a ticket your team resolves on time.
Screenshot
PageInbox
ShowsThe inbox with WhatsApp conversations about trip times and a lost bag, one open conversation with a WhatsApp call logged in the thread, and the contact panel with a booking reference field.
File: screenshots/travel-transport-hero.png
Schedules and fares, answered
An AI agent answers routine questions from your knowledge base in Arabic and English, around the clock.
Chat and call in one place
Make and answer WhatsApp voice calls in the browser, recorded and listed with the chat history.
Confirmations that send themselves
Workflows send approved WhatsApp templates with Confirm and Cancel buttons and act on the reply.
Complaints never lost
Lost items, refunds and complaints become tickets with priorities and SLA timers.
Bookings and changes
Confirm, remind and reschedule without a call centre
A workflow sends an approved WhatsApp template with the trip details and waits for the passenger to tap Confirm or Change, then branches on the answer: thank them, or assign the chat to your reservations team. A Wait step holds a reminder until the day before departure. Your booking system can start a workflow through its webhook URL, and the HTTP request step sends answers back to your own system.
- Send a WhatsApp template with Wait for the reply and a button branch
- Waits of up to 30 days for reminders before departure
- Incoming Webhook trigger and HTTP request step to talk to your booking system
Screenshot
PageWorkflows > trip confirmation workflow
ShowsA workflow with an Incoming Webhook trigger, a Send a WhatsApp template step waiting for the reply, a Branch on Confirm and Change, a Wait step and an Assign to step for the reservations team.
File: screenshots/travel-transport-workflow.png
Chat and voice
Pick up the call where the chat left off
Passengers and riders call your WhatsApp number and any available agent answers in the browser, with the whole chat on screen. Agents can call back customers who have given permission, calls can be recorded, and every call appears in the conversation and the Calls tab. When a call is missed, the Call Ended trigger sends an automatic message so nobody is left hanging.
- Incoming and outgoing WhatsApp calls from the inbox
- Manual or automatic call recording
- Automatic "Sorry we missed your call" messages
Screenshot
PageInbox > Calls tab
ShowsThe Calls tab listing incoming, outgoing and missed WhatsApp calls with their duration, agent and recording, next to an open conversation.
File: screenshots/travel-transport-calls.png
Issues and claims
Resolve lost items and complaints on time
Turn a lost-item report, a refund request or a driver complaint into a ticket linked to the conversation, with a type, a priority and an owner. SLA policies set first-response and resolution targets per priority and warn the team before a target is missed. For claims that need details, send a form with the trip date, booking reference, photos and a signature, and the answers are saved to the contact.
- Tickets from conversations, a support form or email
- SLA alerts before and when a target is missed
- Forms with file upload, date, time and signature questions
Screenshot
PageTickets > ticket detail
ShowsA Lost item ticket with Urgent priority, an SLA first-response timer, the linked WhatsApp conversation and an attached form response with a photo.
File: screenshots/travel-transport-ticket.png
Every trip counts
Ask every traveller how it went
Send a satisfaction survey when the conversation closes, or a form after the trip with a rating and a follow-up question on low scores. Tag travellers by route or destination and send service updates or seasonal offers to a segment with an approved template. Corporate and group clients can be kept as companies, with deals for group bookings and invoices from your accounting app shared in the chat.
- CSAT by agent and channel in Reports
- Segments by tags, lifecycle and custom fields
- Invoices from QuickBooks, Xero, Odoo or Wafeq sent as PDFs in chat
Screenshot
PageForms > form builder
ShowsA post-trip form with a 1 to 5 star rating, a follow-up question for low ratings and a comment box, in English and Arabic.
File: screenshots/travel-transport-feedback.png
Get on the road in days, not months
- 1
Connect WhatsApp
Link your numbers, turn on WhatsApp Calls and add website chat.
- 2
Teach the AI agent
Add schedules, fares, baggage and change policies to the knowledge base.
- 3
Automate trip messages
Publish workflows for confirmations, reminders and missed calls.
Learn more in the Help Center
Frequently asked questions
Can drivers or field staff use Resool?
Can we message passengers who haven't written to us?
Are WhatsApp calls recorded?
Can we route each city or route to a different team?
Give every passenger a quick answer
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