Book appointments
From “can I book?” to a confirmed meeting in one chat
Send your booking link the moment a customer asks, and see their upcoming and past appointments right beside the conversation. Create video meetings in a click and confirm appointments with a WhatsApp message they can answer with a tap.
Screenshot
PageInbox > conversation
ShowsA WhatsApp conversation where the agent's reply contains a booking link inserted with Share booking link, and the contact panel shows a Calendly upcoming meeting with a live countdown and Join and Copy link buttons.
File: screenshots/book-appointments-hero.png
Your booking tools
Calendly, Cal.com, Acuity Scheduling and Google Calendar connect with their official sign-in.
Book inside the chat
Search your event types and drop a booking link into any reply.
Instant video meetings
Create a Zoom or Webex meeting from the composer and send the link.
Nobody misses a meeting
Slack alerts for new, moved or canceled bookings and mobile reminders before they start.
Booking links
Send the right booking link in seconds
Click Share booking link in the composer, search your Calendly, Cal.com or Acuity event types and insert the link into your reply, on WhatsApp, Instagram, website chat or any other channel. With Calendly you can send a single-use link that works for one booking only.
- Event types from Calendly, Cal.com and Acuity Scheduling
- Single-use Calendly links for one-off invitations
- Works in every channel your team replies on
Screenshot
PageInbox > conversation > composer > Share booking link
ShowsThe Share booking link picker with a search box, a list of event types (30-minute consultation, Product demo) and the Single-use link switch.
File: screenshots/book-appointments-share.png
Bookings in context
See every appointment next to the conversation
The contact panel lists the customer's bookings: upcoming ones first with a live countdown, previous ones with their outcome, status, guests and the video link. Google Calendar shows every meeting you have with the contact, and booking changes from Calendly, Cal.com and Acuity arrive as they happen.
- Join, Copy link or open the booking in its app
- Google Calendar meetings from the last and next six months
- A summary such as “1 upcoming meeting” on the contact page
Screenshot
PageInbox > conversation > contact panel > Google Calendar
ShowsThe Google Calendar panel with an upcoming meeting showing Starts in…, guests and their replies, the video provider and Join button, and previous meetings listed with Held or Canceled.
File: screenshots/book-appointments-panel.png
Video meetings
Move from chat to a video call without switching apps
Create a Zoom or Webex meeting from the composer: set the topic, time and duration, and the join link is added to your reply. In a workflow, the Create Zoom meeting step schedules a meeting automatically, for example right after a lead asks for a demo, and the next step sends the link.
- Topic, start time and duration set from the chat
- Use the join link in later workflow messages
- Upcoming meetings you created appear on the contact
Screenshot
PageInbox > conversation > composer > Create Zoom meeting
ShowsThe Create Zoom meeting dialog with a topic, start time and duration filled in, and the join link added to the reply below.
File: screenshots/book-appointments-zoom.png
Confirmations
Confirm appointments with one tap on WhatsApp
Send an approved WhatsApp template with Confirm and Cancel buttons, wait for the reply and branch on the answer: tag the contact, notify the team or offer a new time. Templates reach customers even after the 24-hour window has closed.
- Wait for the reply on a template's quick-reply buttons
- Slack messages when a booking is made, moved or canceled
- Mobile app reminders before booked meetings start
Screenshot
PageWorkflows > open a workflow
ShowsA workflow with a Send a WhatsApp template step (Wait for the reply on) followed by a Branch with Confirm and Cancel paths, each with Add tag and Send a message steps.
File: screenshots/book-appointments-confirm.png
Start booking from chat
- 1
Connect your calendar
Connect Calendly, Cal.com, Acuity, Google Calendar or Zoom in Settings › Apps.
- 2
Share links in replies
Use Share booking link or Create Zoom meeting in the composer.
- 3
Automate confirmations
Build a workflow with a WhatsApp template and Confirm and Cancel buttons.
Learn more in the Help Center
Frequently asked questions
Which scheduling tools work with Resool?
How are bookings matched to the right customer?
Will my team know when a booking changes?
Can a workflow create the meeting for me?
Do I need special permissions to connect these apps?
Fill your calendar from your conversations
Start your free trial and send your first booking link today.