Google Calendar

Google Calendar is Google's calendar for scheduling events and video meetings. Connecting Google Calendar to Resool shows each contact's meetings next to the conversation: what's coming up, what already happened, who's invited and the link to join. Agents and salespeople can prepare for a call, send the meeting link or jump into the meeting without leaving the inbox.

#What you can do with Google Calendar

In the Inbox

• See the contact's meetings from your Google Calendar, matched by the contact's email address, for the last 6 months and the next 6 months.
• Upcoming meetings show first, soonest at the top, with a live countdown ("Starts in…", "Happening now") so you know when a call is about to start.
• Each meeting shows its title, date and time, status (Confirmed, Unconfirmed, Canceled or Declined), host, video provider (Google Meet, Zoom, Microsoft Teams or another video call), location, guests with their reply (Going, Not going, Maybe, Awaiting reply) and description.
• Join the video call or Copy link to paste it into your reply.
• Open in Google Calendar to see or edit the event in Google.
• Previous meetings are listed below as one line each, with the date, how long it lasted and the outcome (Held, Canceled or Declined). Click one to see the full details.

On the contact page

• The Apps card shows a Google Calendar row with a summary such as "2 upcoming meetings". Click it to open the full meetings list.

On your phone

• If you use the Resool mobile app, you get reminders before your Google Calendar meetings start. You can turn them off under Meetings in your notification settings.

#Before you begin

• You need a Google account with Google Calendar. Resool reads the primary calendar of the account you connect.
• In Resool, only workspace Owners and Admins can connect apps.
• Meetings are matched by email. The contact needs an email address in Resool, and that address must be a guest or the organizer of the event.

#How to connect Google Calendar to Resool

1. Go to Settings › Apps.
2. Open the Scheduling tab (or search for "Google Calendar") and click Connect on the Google Calendar card.

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Settings › Apps, Scheduling tab

The Google Calendar card with its logo, "Scheduling" category and Connect button, next to the Calendly, Cal.com and Acuity Scheduling cards.

File: screenshots/google-calendar-apps-card.png

1. The Connect Google Calendar dialog lists what Resool can do after you approve, including Create and edit events in your Google Calendar, and explains that one Google connection covers Gmail, Google Sheets and Google Calendar. Click Continue.

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Settings › Apps › Google Calendar › Connect

The "Connect Google Calendar" dialog with the "After you approve on Google, Resool will be able to:" list, the note "One Google connection covers Gmail, Google Sheets and Google Calendar." and the Cancel and Continue buttons.

File: screenshots/google-calendar-connect-dialog.png

1. In the Google window, choose the account to connect and approve access.
2. You're returned to Resool and see Google Calendar connected. The card now shows the connected Google account and a Disconnect button.

Google Calendar has no settings to configure. Meetings appear as soon as it's connected.

#How to see a contact's meetings in the Inbox

1. Open a conversation in the Inbox.
2. Click the Google Calendar icon in the right-hand sidebar.
3. Review the Upcoming meetings at the top and the previous meetings below them.

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Inbox › open a conversation with a contact who has an email › Google Calendar icon in the right sidebar

The Google Calendar panel with one upcoming Google Meet meeting (Confirmed status, "Starts in 2h" countdown, host, three guests with Going/Maybe replies, Join and Copy link buttons, Open in Google Calendar) and a "Previous meetings (3)" list with Held and Canceled outcomes.

File: screenshots/google-calendar-inbox-panel.png

1. To send the meeting link to the customer, click Copy link and paste it into your reply. To start the call, click Join.
2. To open your whole calendar, click Manage in Google Calendar at the bottom of the panel.

The same list opens from the Google Calendar row in the Apps card on the contact's page.

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Contacts › open a contact › Apps card

The Apps card with a Google Calendar row reading "1 upcoming meeting".

File: screenshots/google-calendar-contact-row.png

#How to disconnect Google Calendar

1. Go to Settings › Apps and click Disconnect on the Google Calendar card.
2. Confirm in the Disconnect Google Calendar? dialog.

#FAQ and troubleshooting

#Why don't I see any meetings for a contact?

The panel shows No meetings when nothing in the last or next 6 months includes the contact's email.

What you can do:

• Check that the contact has an email address in Resool. Without one, the panel shows No email address.
• Make sure the same email is a guest (or the organizer) on the event in Google Calendar.
• Check that the event is on the primary calendar of the connected Google account.

#The panel says the Google connection expired. What do I do?

Google sometimes revokes access, for example after a password change. Go to Settings › Apps, disconnect Google Calendar and connect it again.

#Can Resool show meetings from my teammates' calendars?

Resool reads the primary calendar of the one Google account connected to the workspace. Meetings on other people's calendars appear only if that account is invited to them.

#Does the countdown use my time zone?

Yes. Meeting times are shown in the time zone of the person viewing them.

#Can I use Google Calendar together with Calendly or Cal.com?

Yes. Each connected scheduling app gets its own icon in the Inbox sidebar and its own row on the contact page.

#What's next?

• Calendly
• Zoom
• Contact details panel
• Getting started with apps