Cal.com

Cal.com is an open scheduling platform for booking meetings and appointments from a link. Connecting Cal.com to Resool lets agents share booking links in a reply and see each contact's Cal.com bookings, upcoming and past, beside the conversation. Teams use it to move a chat to a demo, consultation or appointment without switching apps.

#What you can do with Cal.com

In the Inbox

• Share booking link from the composer: search your Cal.com event types and insert a link into your reply.
• See the contact's Cal.com bookings, matched by email address or phone number: upcoming bookings with a live countdown, previous ones with their outcome, status, attendees and video link.
• Join a meeting, Copy link, or Open in Cal.com.

On the contact page

• The Apps card shows a Cal.com row with a summary such as "2 upcoming meetings". Click it for the full list.

Notifications

• Get a message in Slack when a Cal.com booking is made, rescheduled or canceled. See Slack.
• If you use the Resool mobile app, you get reminders before booked meetings start.

Resool receives booking, rescheduling and cancellation updates from Cal.com as they happen, so the list stays current.

#Before you begin

• You need a Cal.com account with at least one event type.
• In Resool, only workspace Owners and Admins can connect apps.
• Bookings are matched by the contact's email address or phone number, so the contact needs at least one of them in Resool, the same as the attendee used when booking.

#How to connect Cal.com to Resool

1. Go to Settings › Apps.
2. Open the Scheduling tab and click Connect on the Cal.com card.

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Settings › Apps, Scheduling tab

The Cal.com card (black "Cal" logo tile), its "Scheduling" category, description and Connect button, next to the other scheduling cards.

File: screenshots/calcom-apps-card.png

1. The Connect Cal.com dialog lists what Resool will be able to do after you approve: see your username and email address, read your bookings and their attendees, and read your event types. Click Continue.

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Settings › Apps › Cal.com › Connect

The "Connect Cal.com" dialog with its description, the "After you approve on Cal.com, Resool will be able to:" list of three permissions, the note about being taken to Cal.com to sign in, and the Cancel and Continue buttons.

File: screenshots/calcom-connect-dialog.png

1. Sign in to Cal.com in the window that opens and approve access.
2. You're returned to Resool and see Cal.com connected. The card shows the connected account and the Refresh and Disconnect buttons.

#How to share a booking link in a reply

1. Open a conversation in the Inbox.
2. In the composer, click the Share booking link icon (a calendar with a plus).
3. Find the event type with Search event types. Event types are grouped as Cal.com · Personal and one group per Cal.com team, each showing its duration and link.
4. Click an event type. Its booking link is inserted into your reply.
5. Send the message.

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Inbox › open a conversation › composer › Share booking link

The "Share booking link" popover with the search box and a "Cal.com · Personal" group listing two event types with durations (e.g. "15 min", "30 min") and their cal.com links.

File: screenshots/calcom-composer-booking.png

#How to see a contact's Cal.com bookings

1. Open a conversation and click the Cal.com icon in the right-hand sidebar.
2. Upcoming bookings show first with a countdown, their status (Confirmed, Unconfirmed, Canceled or Declined), host and attendees. Previous bookings follow, one line each with their outcome.
3. Use Join or Copy link on an upcoming booking, or Open in Cal.com to manage it in Cal.com.
4. Share booking link at the top of the panel copies an event type's link to your clipboard.

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Inbox › open a conversation with a contact who booked through Cal.com › Cal.com icon in the right sidebar

The Cal.com panel with the Share booking link button, one upcoming Confirmed booking with a countdown, attendees, Join and Copy link buttons, and two previous bookings below.

File: screenshots/calcom-inbox-panel.png

You can open the same panel from the Cal.com row in the Apps card on the contact's page.

#How to refresh Cal.com

Click Refresh on the Cal.com card in Settings › Apps when new event types don't show in Resool or new bookings stop appearing. Resool reloads your event types and restores its connection for booking updates, then confirms that event types and meeting updates are up to date.

#How to disconnect Cal.com

1. Go to Settings › Apps and click Disconnect on the Cal.com card.
2. Confirm in the Disconnect Cal.com? dialog.

Resool stops accessing your Cal.com account, and the bookings panel and booking link button disappear. You can connect again at any time.

#FAQ and troubleshooting

#Why doesn't a booking show for a contact?

What you can do:

• Check that the contact's email or phone number in Resool matches what the attendee entered in Cal.com.
• Click Refresh on the Cal.com card.
• The list covers bookings in the last 6 months and the next 6 months.

#A new event type isn't listed. What do I do?

Click Refresh on the Cal.com card to reload your event types.

#The panel says the Cal.com connection expired.

Go to Settings › Apps, disconnect Cal.com and connect it again.

#Can I send single-use links with Cal.com?

No. Single-use links are available for Calendly only. Cal.com links are your regular event type links.

#Can I connect Cal.com and Calendly together?

Yes. Share booking link shows the event types of every connected scheduling app, grouped by app, and each app has its own panel in the Inbox.

#What's next?

• Calendly
• Acuity Scheduling
• Slack
• Getting started with apps