Comparison
Resool vs Trengo
Both platforms give your team one inbox for WhatsApp, email, website chat and social channels, with AI agents and automation. Here is how they compare on pricing, languages, built-in tools and apps, so you can pick the right fit.
Start with one seat
Resool is priced per teammate, from $19 per seat a month, with no conversation allowance. Trengo's plans include a set number of users and conversations.
Arabic and English, right to left
Every Resool screen works in Arabic and English with a right-to-left layout, on the web and in the iOS and Android apps.
Deals, tickets and Spaces
Track sales on pipelines, solve issues with tickets and SLA policies, and run projects in Spaces, next to the conversations they came from.
Regional apps
Connect Salla, EasyOrders, Foodics, Wafeq and Odoo alongside Shopify, WooCommerce, HubSpot and Salesforce.
Resool vs Trengo at a glance
| Resool | Trengo | |
|---|---|---|
| Channels | ||
| WhatsApp Business Platform (API) | ||
| Instagram, Facebook Messenger and TikTok | ||
| Telegram | ||
| Email and SMS | ||
| Website chat widget | ||
| Facebook comments in the inbox | ||
| Calls | WhatsApp calls | Trengo Voice (add-on), with IVR and call recording |
| Inbox & AI | ||
| Shared team inbox | ||
| AI agents | Growth and Scale plans, AI requests included | All plans, plus a fee per AI conversation |
| Knowledge base for AI answers | ||
| Mobile apps | Native iOS and Android apps | Progressive web app added from the browser |
| Automation & CRM | ||
| Automation | Visual workflows on all plans | Rules, flowbots and AI Journeys (beta) |
| Broadcasts | Growth and Scale plans | Add-on |
| Satisfaction (CSAT) surveys | ||
| Shopify, WooCommerce, HubSpot and Salesforce | ||
| Salla, EasyOrders, Foodics, Wafeq, Odoo | Not listed on integrations page | |
| Developer API | Scale plan | Pro plan and above |
| Work management | ||
| Response and resolution targets | Tickets with SLA policies per priority | SLA targets on conversations through rules |
| Tasks and projects | Spaces with list, board, calendar and timeline views | Boards that move conversations through stages |
| Languages | ||
| Arabic interface with right-to-left layout | Not listed on Trengo's site | |
| AI in Arabic | AI agents reply in Arabic and English | AI Journeys support 30+ languages, including Arabic |
| Pricing | ||
| Pricing model | Per seat | Plan fee with included users and conversations |
| Entry plan | $19 per seat a month | €299 a month billed yearly (Boost: 10 users, 6,000 conversations a year) |
| Extra users | Plan price per seat | €25 to €50 per user a month, by plan and billing |
| Free trial | 14 days of Growth | Available; length not stated on pricing page |
Based on information published on Trengo's website and Help Center, checked on 22 October 2026; see the sources below.
Pricing
Grow seat by seat
Resool's price depends only on how many teammates use it, so a team of two pays for two seats. There is no conversation allowance to track. Trengo's plans start with 10 users and a yearly or monthly conversation allowance, with extra users and conversations sold separately.
- Starter $19, Growth $39, Scale $69 per seat a month
- Save 25% when you pay yearly
- AI requests included in Growth and Scale
Screenshot
PageSettings > Plan & billing
ShowsThe Plan & billing page with the current plan, the number of seats and the Monthly / Yearly switch.
File: screenshots/compare-trengo-pricing.png
Arabic and English
One product in two languages
Switch Resool between Arabic and English and the whole layout follows, right to left or left to right. AI agents, the website chat widget and forms speak your customers' language as well.
- Arabic and English interface on web, iOS and Android
- AI agents that reply in Arabic and English
- Forms you can translate into up to 40 languages
Screenshot
PageInbox (Arabic interface)
ShowsThe inbox in Arabic with the right-to-left layout, an open WhatsApp conversation and the contact panel.
File: screenshots/compare-trengo-arabic.png
Sales and service
Deals and tickets next to every chat
Create a deal or a ticket from a conversation and keep working in the same place. Deals move across pipeline stages with a forecast; tickets carry priorities and SLA timers, and replies go back through the original channel.
- Deals with pipelines, forecast and win rate
- Tickets from conversations, a support form or email
- Spaces for projects and tasks
Screenshot
PageDeals
ShowsThe Deals board with pipeline stages, deal cards with values and owners, and the forecast at the top.
File: screenshots/compare-trengo-deals.png
When Trengo may be a better fit
Trengo is a well-established platform, and some teams may prefer it. Based on its public website, it may suit you better if you need:
- Phone calling with phone numbers, IVR menus, call queues and an AI agent for voice; Resool supports WhatsApp calls
- A public help centre you host and connect to your chat widget
- Integrations with travel booking and hospitality platforms
Frequently asked questions
How is Resool's pricing different from Trengo's?
Do both support WhatsApp and email?
Does Resool have mobile apps?
Can I move from Trengo to Resool?
Sources
We reviewed publicly available information on 22 October 2026. Features and prices change; check Trengo's website for current details. Trengo is a trademark of its respective owner.
- Trengo pricing
- Trengo home page
- Trengo integrations
- Trengo Help Center: Social media channels
- Trengo Help Center: Voice and SMS
- Trengo Help Center: Trengo AI
- Trengo Help Center: Customer satisfaction
- Trengo Help Center: Rules explained
- Trengo Help Center: Mobile experience through Progressive Web App
- Trengo blog: 2025 year in review
Try Resool free for 14 days
Connect your channels, invite your team and see how per-seat pricing works for you.