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Ads, AI & developer tools
Jira + Resool integration
Connect Jira to Resool to turn conversations into Jira issues with a link to the chat, follow their status on the contact, and create issues from workflows.
What you can do with Jira and Resool
In the Inbox
- Create issue from a conversation, choosing the project, issue type and priority. The contact and a link to the conversation are added to the issue.
- See the issues created for the contact from Resool, each with its key (such as SUP-42), date and current Jira status.
- View in Jira to open an issue in a new tab.
In Workflows
- The Create Jira issue step creates an issue in a Jira project with a link to the conversation.
Connect Jira in minutes
Go to Settings › Apps in Resool, click Connect on Jira and follow the steps. No code needed.
Read the setup guideFrequently asked questions
Which issues does the panel show?
Only issues created from Resool for that contact, from the Inbox or a workflow. Issues created directly in Jira aren't listed.
I can't pick a project in Jira settings.
Pick and save the Jira site first; the project list loads for the saved site.
I don't see Create issue.
Your role doesn't allow managing contacts. Ask an Owner or Admin.
Can I connect more than one Jira site?
Choose the site to use under Jira site in Manage. Issues are created on that site.
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Start your free trial, or talk to our team and we will help you set everything up.