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Ads, AI & developer tools
Dialogflow + Resool integration
Connect your Dialogflow ES agent to Resool so it answers incoming messages on every channel and hands the chat to your team on a fallback or "human" intent.
What you can do with Dialogflow and Resool
- Answer messages automatically: each incoming text message is sent to your agent, and the agent's reply is sent back to the customer.
- Hand over to your team: a fallback intent, or an intent or action named like "human", "agent" or "handover", stops the bot and leaves the conversation for your team. Resool adds a note to the conversation saying which intent handed it over.
- Answer in the customer's language: the contact's Language field is used when it's set; otherwise the language you choose when connecting.
Connect Dialogflow in minutes
Go to Settings › Apps in Resool, click Connect on Dialogflow and follow the steps. No code needed.
Read the setup guideFrequently asked questions
"No Dialogflow ES agent found for this Google account."
What you can do:
The card shows "Not answering" with "Last error".
The last call to your agent failed, and the card shows Google's error. Common causes are a disabled Dialogflow API, a deleted agent or removed access.
Dialogflow doesn't answer a conversation.
The conversation is probably assigned to someone, assigned to an AI agent, or was already handed over. Dialogflow also skips messages without text, such as images or voice notes.
How do I make the bot hand over on purpose?
Create an intent (or action) named "human", "agent" or "handover", for example triggered by "talk to a person". If the intent has a response, it's sent before the handover.
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Start your free trial, or talk to our team and we will help you set everything up.