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E-commerce & payments
Foodics + Resool integration
Connect Foodics to Resool to see each guest's restaurant orders in the inbox, start workflows on new and updated orders, and keep customers in sync.
What you can do with Foodics and Resool
In the Inbox and on the contact page
- Customer details: the guest's Foodics customer profile, such as total spent and number of orders.
- Orders: the guest's recent orders with number, date, items, total and status. Hover an order to see its items.
- Open in Foodics to jump to your Foodics Console orders.
In Workflows
- Start a workflow on these Foodics events: Order Created, Order Updated, Order Status Changed, Order Cancelled, Order Refunded, Customer Created and Customer Updated.
- Keep customers in sync with the Create or update customer step.
Connect Foodics in minutes
Go to Settings › Apps in Resool, click Connect on Foodics and follow the steps. No code needed.
Read the setup guideFrequently asked questions
Why don't I see a guest's orders?
Orders are matched by the customer saved on the order in Foodics.
Does Resool show abandoned carts for Foodics?
No. Foodics orders are placed at the restaurant or through ordering channels, and Foodics doesn't share abandoned carts. The Abandoned Checkout trigger doesn't start for Foodics.
Is there an Order Paid or Order Fulfilled trigger for Foodics?
No. Foodics reports order statuses such as Active, Closed and Returned. Use Order Status Changed with the Completed status to act when an order is closed.
Why did Order Status Changed not run when an order was edited?
Foodics sends an update every time an order is saved. Resool starts Order Status Changed only when the status actually changes; Order Updated runs on every save.
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