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E-commerce & payments
BigCommerce + Resool integration
Connect BigCommerce to Resool to see each contact's orders in the inbox and run workflows on new orders, status changes, refunds and abandoned carts.
What you can do with BigCommerce and Resool
In the Inbox and on the contact page
- Customer details: the contact's BigCommerce customer profile, such as total spent and number of orders.
- Orders: the contact's recent orders with number, date, items, total, order status and payment status. Hover an order to see its items.
- Open in BigCommerce to jump to your store's orders.
In Workflows
- Start a workflow on these BigCommerce events: Order Created, Order Updated, Order Status Changed, Order Paid, Order Fulfilled / Shipped, Order Cancelled, Order Refunded, Abandoned Checkout, Customer Created and Customer Updated.
- Change the store with the Update order status, Add order tag or note and Create or update customer steps.
Connect BigCommerce in minutes
Go to Settings › Apps in Resool, click Connect on BigCommerce and follow the steps. No code needed.
Read the setup guideFrequently asked questions
Can agents see abandoned carts in the Inbox?
No. BigCommerce can't list one customer's abandoned carts, so the panel shows customer details and orders only. Use the Abandoned Checkout workflow trigger to follow up on abandoned carts automatically.
Why don't I see a contact's orders?
Orders are matched by email or phone.
Why are order updates delayed?
Open Manage and check Live updates. If some webhooks are missing, click Refresh.
Can I connect more than one BigCommerce store?
Each workspace connects to one BigCommerce store at a time.
More E-commerce & payments apps
EasyOrdersConnect EasyOrders to Resool to see each contact's orders in the inbox, start workflows on new orders and status changes, and update order statuses automatically.
FoodicsConnect Foodics to Resool to see each guest's restaurant orders in the inbox, start workflows on new and updated orders, and keep customers in sync.
GumroadConnect Gumroad to Resool to see each buyer's purchases in the inbox, share your products in replies, and start workflows on new sales, refunds and cancelled memberships.
SallaConnect your Salla store to Resool to see each contact's orders and abandoned carts in the inbox, share products, and run workflows on orders, carts and customers.
ShopifyConnect Shopify to Resool to see each contact's orders, shipments and abandoned checkouts in the inbox, share products, and run workflows on store events.
SquareConnect Square to Resool to see each contact's Square customer and orders in the inbox, send payment links from the composer, and run workflows on orders and payments.Bring every customer conversation together
Start your free trial, or talk to our team and we will help you set everything up.