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E-commerce & payments
Shopify + Resool integration
Connect Shopify to Resool to see each contact's orders, shipments and abandoned checkouts in the inbox, share products, and run workflows on store events.
What you can do with Shopify and Resool
In the Inbox and on the contact page
- Customer details: the contact's Shopify profile with total spent, number of orders, tags and the date they became a customer.
- Orders: the contact's recent orders with number, date, items, total, fulfilment and payment status, return status and cancellation reason. Hover an order to see its items and a short timeline (placed, shipped, in transit, delivered).
- Track shipment: a tracking link and number on orders that have a shipment, plus the expected or actual delivery date.
- Abandoned checkouts: checkouts the contact started but didn't complete, with a Copy recovery link button you can paste into your reply.
- Share product: search your catalog and copy a ready-made product message with the product's title, price and link.
- Open in Shopify to jump to the order or customer in your Shopify admin.
In Workflows
- Start a workflow on any of these Shopify events: Order Created, Order Updated, Order Status Changed, Order Paid, Order Fulfilled / Shipped, Order Cancelled, Order Refunded, Abandoned Checkout, Customer Created and Customer Updated.
- Change the store with the Update order status, Add order tag or note and Create or update customer steps.
Connect Shopify in minutes
Go to Settings › Apps in Resool, click Connect on Shopify and follow the steps. No code needed.
Read the setup guideFrequently asked questions
Why don't I see a contact's orders?
Resool matches orders by the contact's email or phone number.
Why are new orders slow to appear?
Some store webhooks may be missing. Open Manage on the Shopify card and look at Live updates. If it says Live updates are off, click Refresh.
Can I connect more than one Shopify store?
Each workspace connects to one Shopify store at a time. Disconnect it to connect a different one.
What does "The Shopify connection expired" mean?
Shopify no longer accepts Resool's access, for example after the app was uninstalled from the store. Reconnect Shopify from `Settings > Apps`.
Can a workflow message customers who haven't written to us?
Yes, but outside the messaging window on WhatsApp you need an approved template. See Messaging windows and templates.
More E-commerce & payments apps
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EasyOrdersConnect EasyOrders to Resool to see each contact's orders in the inbox, start workflows on new orders and status changes, and update order statuses automatically.
FoodicsConnect Foodics to Resool to see each guest's restaurant orders in the inbox, start workflows on new and updated orders, and keep customers in sync.
GumroadConnect Gumroad to Resool to see each buyer's purchases in the inbox, share your products in replies, and start workflows on new sales, refunds and cancelled memberships.
SallaConnect your Salla store to Resool to see each contact's orders and abandoned carts in the inbox, share products, and run workflows on orders, carts and customers.
SquareConnect Square to Resool to see each contact's Square customer and orders in the inbox, send payment links from the composer, and run workflows on orders and payments.Bring every customer conversation together
Start your free trial, or talk to our team and we will help you set everything up.