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E-commerce & payments

WooCommerce + Resool integration

Connect your WooCommerce store to Resool to see each contact's orders in the inbox, share products in replies, and run workflows on new orders and status changes.

What you can do with WooCommerce and Resool

In the Inbox and on the contact page

  • Customer details: the contact's WooCommerce customer profile, such as total spent and number of orders.
  • Orders: the contact's recent orders with number, date, items, total, order status and payment status. Hover an order to see its items.
  • Share product: search your products and copy a ready-made product message with the product's title, price and link.
  • Open in WooCommerce to jump to your store's orders in WordPress.

In Workflows

  • Start a workflow on these WooCommerce events: Order Created, Order Updated, Order Status Changed, Order Cancelled, Order Refunded, Customer Created and Customer Updated.
  • Change the store with the Update order status, Add order tag or note and Create or update customer steps.

Connect WooCommerce in minutes

Go to Settings › Apps in Resool, click Connect on WooCommerce and follow the steps. No code needed.

Read the setup guide

Frequently asked questions

Does Resool show abandoned carts for WooCommerce?
No. WooCommerce doesn't share abandoned carts with other apps, so the panel shows customer details and orders only, and the Abandoned Checkout trigger doesn't start for WooCommerce.
The connection doesn't complete after I approve in WordPress
What you can do:
Why does Order Status Changed run only once per status?
WooCommerce sends an update every time an order is saved. Resool starts Order Status Changed only when the status actually changes, while Order Updated runs on each save.
Which order details can a workflow message include?
Variables such as `{{order.number}}`, `{{order.total}}`, `{{order.currency}}`, `{{order.status}}`, `{{order.items}}`, `{{order.url}}` and `{{customer.name}}`. Open the trigger to see the full list.

Bring every customer conversation together

Start your free trial, or talk to our team and we will help you set everything up.