Channel basics
Add, manage and route channels.
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Connecting ChannelsBrowse the Channel Catalog and connect WhatsApp, Messenger, Instagram, website chat, email, SMS and more so every customer message lands in one Resool inbox.Channel Settings: Routing, Auto-assign and Satisfaction SurveysChoose which team gets new conversations, turn on round-robin or least-busy auto-assign, set a first response target and send satisfaction surveys, per channel.