Usage and AI Tokens
The usage section of Plan & billing shows how much of your plan your workspace is using this period: seats, channels, AI requests, recording storage and WhatsApp campaign costs. When your plan's monthly AI requests run out, AI tokens let your AI agents and AI assist keep working. Tokens are bought in packs, are shared by the whole workspace, and never expire.
Before you begin
- Everyone who can see members can view usage in
Settings › Plan & billing. - Only Owners can buy AI tokens.
- AI features (AI agents and AI assist) are included in the Growth and Scale plans. See Plans and Billing.
How to check your usage
Go to Settings › Plan & billing. The usage meters are in the plan card.
Settings › Plan & billing, plan card
The usage meters: Seats "6 active members" with "Billed per active member.", Channels "4 / 10" with a bar, AI requests this month "2,140 / 3,000" with "Beyond the included amount: $0.02 per request.", Recording storage "12 GB / 50 GB", and WhatsApp campaign costs this period "$84.20" with "Meta's price plus 10%."
File: screenshots/usage-and-ai-tokens-meters.png
| Meter | What it counts | What happens at the limit |
|---|---|---|
| Seats | Active members of the workspace. Suspended and removed members don't count. | No limit. You pay per seat. |
| Channels | Connected channels, against your plan's limit. Gmail connected through Google sign-in doesn't count. | You can't connect another channel: "Your plan's channel limit is reached. Upgrade to add more channels." |
| AI requests this month | AI agent replies and AI assist actions this calendar month, against your plan's included amount. Shows Not included on Starter. | AI tokens are used, if you have them. See below. |
| Recording storage | Space used by screen recordings, against your plan's storage. | New recordings can't be saved: "Your plan's recording storage is full. Upgrade or delete old recordings." |
| WhatsApp campaign costs this period | Meta's price for the WhatsApp campaign messages sent this billing period. | No limit. Billed on your next invoice at Meta's price plus 10%. |
What counts as an AI request
Each of these counts as one AI request:
- A reply written by an AI agent.
- An AI assist action in the inbox, such as changing the tone, translating, fixing spelling or writing a closing summary with AI.
Indexing your knowledge sources doesn't count. The count starts again at the beginning of each calendar month.
Requests above your plan's included amount are billed at $0.02 each and appear on your invoice as Extra AI requests.
How AI tokens work
AI tokens are extra capacity for AI replies and AI assist once your plan's monthly AI requests run out.
- While you're within your plan's included requests, tokens aren't touched.
- After that, each AI reply or assist action uses tokens from your balance, based on how much text the AI read and wrote.
- Tokens never expire and carry over from month to month.
- If both your included requests and your tokens run out, AI stops until the next month or until you buy more tokens. AI agents hand conversations to your team, and AI assist shows "This workspace reached its monthly AI limit."
How to buy AI tokens
- Go to
Settings › Plan & billingand find the AI tokens card. Your balance: shows how many tokens you have. - Pick a pack and click Buy for {price}:
| Pack | Price |
|---|---|
| 1M tokens | $5 |
| 5M tokens | $20 |
| 20M tokens | $60 |
- On the Confirm your purchase page, check the amount and pay.
- You return to Resool and see "Payment received. Your tokens were added." The new balance shows in the AI tokens card.
Settings › Plan & billing, AI tokens card
The AI tokens card with its description, "Your balance:" with a token count, and three packs (1M, 5M, 20M tokens) each with its "Buy for $…" button.
File: screenshots/usage-and-ai-tokens-buy.png
Notes and limitations
- The Starter plan doesn't include AI, so AI requests show Not included. Upgrade to Growth or Scale to use AI agents and AI assist.
- Tokens belong to the workspace they were bought for and can't be moved to another workspace.
- WhatsApp campaign prices depend on the recipient's country and the template category, as set by Meta. See WhatsApp Message Templates.
FAQ and troubleshooting
My AI agent stopped replying and handed conversations to the team. Why?
Your workspace has used its included AI requests for the month and has no AI tokens left. What you can do:
- Buy an AI token pack in
Settings › Plan & billing. - Upgrade to a plan with more AI requests.
- Wait for the next calendar month, when the count starts again.
Do AI tokens expire?
No. Tokens stay in your balance until they're used.
Can I set a spending limit on AI?
The plan's included requests plus your token balance act as the limit: when both are used up, AI stops. Buy tokens only when you want AI to keep going.
Why can't I see the Buy buttons?
Only Owners can buy tokens. Other members can see the balance only.
How can I lower my WhatsApp campaign costs?
Send campaigns to well-targeted segments instead of all contacts, and check the cost estimate before sending a broadcast. See Creating a Broadcast.