Reports
Measure conversations, satisfaction, tickets, sales and broadcasts.
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Reports OverviewSee every Resool report in one place, pick a date range, compare it with an earlier period and click any figure to drill into the details.Conversation ReportsMeasure conversation volume, first response and resolution times, channel mix, busiest hours and each teammate's performance in Resool.Live DashboardSee what's happening in your inbox right now: open and waiting conversations, unassigned and overdue work, and who's online, updated every 30 seconds.Satisfaction ReportsSee how customers rate your support after a conversation closes: CSAT score, response rate, ratings, results by agent and channel, and their comments.Ticket, Sales and Broadcast ReportsTrack ticket volume and SLA compliance, sales won and pipeline value, and broadcast delivery, reads and replies in Resool's reports.