Tickets & SLA
Track issues with SLA policies and a support form.
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Tickets OverviewLearn how Resool tickets track customer issues from conversations, a support form and email, with priorities, SLA timers and saved views.Creating and Working on TicketsCreate tickets from the Tickets page or a conversation, then filter, assign, reply, add notes, change status and save views to work through them.SLA PoliciesSet first response and resolution targets per ticket priority, choose which tickets each SLA policy covers, and track timers, warnings and breaches.Support Form and Email to TicketTurn on a public support form and a forwarding address so requests from your website and support mailbox become Resool tickets automatically.Ticket NotificationsKeep customers updated on their tickets by email and WhatsApp, and alert your team about assigned tickets and SLA deadlines.