Wix

Wix is a website builder with built-in online store features. Connecting Wix to Resool shows each contact's Wix customer details, orders and open abandoned checkouts next to the conversation, and lets workflows start on Wix order, checkout and contact events, then cancel or comment on orders and create or update Wix contacts.

#What you can do with Wix

In the Inbox and on the contact page

• Customer details: the contact's Wix customer profile, such as total spent and number of orders.
• Orders: the contact's recent orders with number, date, items, total, order status and payment status. Hover an order to see its items.
• Abandoned checkouts: checkouts the contact started but didn't complete, with a Copy recovery link button for your reply.
• Open in Wix to jump to your Wix dashboard.

In Workflows

• Start a workflow on these Wix events: Order Created, Order Updated, Order Status Changed, Order Paid, Order Fulfilled / Shipped, Order Cancelled, Order Refunded, Abandoned Checkout, Customer Created and Customer Updated (Wix contacts).
• Change the store with the Update order status, Add order tag or note and Create or update customer steps.

#Before you begin

• You need a Wix site with an online store, and permission to add apps to the site.
• In Resool, only workspace Owners and Admins can connect apps.
• Orders are matched to a contact by email address or phone number.

#How to connect Wix to Resool

1. Go to Settings › Apps.
2. Find Wix under Available now (or open the E-commerce tab) and click Connect.
3. The Connect Wix dialog lists what Resool will be able to do: see and update your site's contacts, see your store's orders and cancel or comment on them, see abandoned checkouts, and get instant updates. Click Continue.

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Settings › Apps › Wix › Connect

The "Connect Wix" dialog with its description, the "After you approve on Wix, Resool will be able to:" list of four permissions, and the Cancel and Continue buttons.

File: screenshots/wix-connect-dialog.png

1. The Wix app installer opens in a new window. Sign in to Wix, choose the site to connect and add the app.
2. You're returned to Resool and see Wix connected. The card shows your site's name and the Manage and Disconnect buttons.

#How to configure Wix

Click Manage on the Wix card to open Wix settings. Toggle changes are saved with the save bar at the bottom; Discard reverts them.

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Settings › Apps › Wix › Manage

The "Wix settings" side sheet with the Store, Contact panel (Orders, Customer details, Abandoned carts) and Live updates sections, and the "Open Wix store" button.

File: screenshots/wix-settings-sheet.png

• Store: the Wix site connected to this workspace.
• Contact panel: Orders are Always shown. Turn Customer details and Abandoned carts on or off.
• Live updates: when it says Live updates are off, click Refresh to reconnect the missing webhooks.
• Open Wix store opens your Wix dashboard.

#How to use Wix in the Inbox

1. Open a conversation in the Inbox.
2. Click the Wix icon in the right-hand sidebar.
3. Review Customer details, Orders and Abandoned checkouts.
4. To bring a customer back to checkout, click Copy recovery link and paste it into your reply.

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Inbox › open a conversation › Wix icon in the right sidebar

The Wix panel for a matched contact with Customer details, two orders with status and payment badges, one abandoned checkout with the "Copy recovery link" button, and the "Open in Wix" button.

File: screenshots/wix-inbox-panel.png

The same panel opens from the contact's page under Connected apps.

#How to use Wix in Workflows

#Start a workflow on a Wix event

1. In Workflows, click the trigger, choose the E-commerce group and pick the Event.
2. Set Store to Wix (or Any connected store).
3. For Order Status Changed, optionally pick Statuses.

Wix events map to Resool like this: an approved order is Confirmed, a paid order starts Order Paid, a fulfilled order starts Order Fulfilled / Shipped, a cancelled order starts Order Cancelled, and a refunded payment starts Order Refunded. Abandoned Checkout runs when Wix reports a new abandoned checkout, and {{order.checkout_url}} holds its recovery link.

The workflow runs for the contact with the customer's phone or email, and creates a contact when there is none.

#Update Wix from a workflow

Add a step from the Stores group and set Store to Wix:

• Update order status: Wix lets other apps cancel an order. Cancelled cancels it; any other status comes from fulfilment in Wix, so it's added as a comment on the order instead.
• Add order tag or note: Wix adds a comment in the order activity. Tags are added as comments too.
• Create or update customer: the matching Wix contact (same phone or email) is updated; otherwise a new contact is created.

In the Order field, {{order.id}} is the order that started the workflow. Leave it empty to use the contact's latest Wix order.

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Workflows › a workflow › Trigger

The trigger panel with the E-commerce group, Event set to Abandoned Checkout, Store set to Wix, and the variables list including {{order.checkout_url}}.

File: screenshots/wix-workflow-trigger.png

#How to disconnect Wix

1. Go to Settings › Apps and click Disconnect on the Wix card.
2. Confirm in the Disconnect Wix? dialog.

Resool stops accessing your site and Wix orders no longer appear in the Inbox. Contacts already in Resool stay.

#FAQ and troubleshooting

#Why don't I see a contact's orders?

Orders are matched by email or phone.

What you can do:

• Add the email or phone the customer used on your Wix site to the contact.
• Check that the phone number includes the country code.

#Can I set an order to Shipped from a workflow?

Not directly. In Wix, shipping and delivery come from fulfilments, which other apps can't set. The step adds a comment such as "Status: shipped" to the order so your team can see it.

#Why doesn't the abandoned checkouts list show anything?

Check that Abandoned carts is turned on in Manage. The list shows the checkouts Wix still reports as abandoned for the contact's email or phone.

#Can I connect more than one Wix site?

Each workspace connects to one Wix site at a time. Disconnect it to connect another.

#What's next?

• Workflow triggers
• Workflow steps
• WhatsApp message templates
• Getting started with apps