Inbox
Reply to every conversation from one shared inbox.
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Inbox OverviewLearn how the Resool Inbox brings WhatsApp, Instagram, Messenger, email, live chat and other channels into one shared inbox your whole team works from.Conversation Views and FiltersFind the right conversations fast with Inbox views, status and sort options, unread and unreplied filters, channel and tag filters, and conversation search.Custom InboxesCreate custom inboxes in Resool that save filters by channel, lifecycle stage, contact tag, team and assignee, and share them privately, with chosen teammates or with everyone.Replying to ConversationsReply to customers from the Resool composer with text, emoji, files, voice notes, snippets, variables, forms and booking links, on WhatsApp, email, chat and every other channel.Messaging Windows and TemplatesUnderstand the WhatsApp 24-hour window and the reply limits on Messenger, Instagram, TikTok and WeChat, and send an approved message template from the Resool Inbox.SnippetsSave replies you send often as snippets with text, contact variables and files, then insert them in any Resool conversation by typing / and the snippet's ID.Internal Notes and MentionsAdd internal notes to Resool conversations that only your team can see, mention teammates with @ to notify them, and add them as collaborators automatically.Assigning ConversationsAssign Resool conversations to a teammate or an AI agent, take over from AI, add collaborators, assign in bulk, and set up automatic assignment for each channel.Conversation Status, Snooze and CloseKeep your Resool Inbox tidy by marking conversations pending, snoozing them until later, closing and reopening them, marking them important, merging and blocking.Closing Notes and Auto-closeSet up closing notes so agents record a category and summary when they close a Resool conversation, and auto-close conversations when the contact stops replying.Contact Details PanelUse the contact details panel in the Resool Inbox to see and edit a contact's channels, fields, company, tags and notes, and their files, activity, deals, tasks and tickets.AI Assist in the InboxUse AI in the Resool Inbox to suggest replies from your knowledge base, summarize conversations, change tone, translate, fix grammar and work alongside AI agents.Keyboard ShortcutsEvery keyboard shortcut in the Resool Inbox, from moving between conversations and replying to assigning, snoozing and closing, plus composer and app-wide shortcuts.