Keyboard Shortcuts
Keyboard shortcuts let you work through the Resool Inbox without reaching for the mouse: move between conversations, start a reply or an internal note, assign a conversation to yourself, snooze it and close it. Press ? in the Inbox at any time to see the main shortcuts.
Before you begin
- Single-key shortcuts (such as J, R or E) work when you're not typing in a field. Click outside the reply box first, or press Esc to leave it.
- On a Mac, shortcuts shown with Ctrl use the Control key unless ⌘ is listed.
- Shortcuts that change a conversation need permission to reply.
Inbox shortcuts
| Shortcut | Action |
|---|---|
| J or ↓ | Next conversation |
| K or ↑ | Previous conversation |
| R | Reply (puts the cursor in the reply box) |
| N | Write a note (switches to an internal note) |
| A | Assign to me |
| E | Close conversation (without a closing note) |
| Ctrl+Q | Close: opens Closing Notes |
| Ctrl+U | Open the snooze options |
| Ctrl+Shift+U | Unsnooze |
| ? | Show shortcuts |
Hover over Close in the conversation header to see its shortcut.
Inbox › open a conversation › hover over Close
The Close button in the conversation header with its tooltip "Close conversation (Ctrl+Q)".
File: screenshots/keyboard-shortcuts-close-tooltip.png
Inbox › press ?
The "Keyboard shortcuts" dialog listing Next conversation (J / ↓), Previous conversation (K / ↑), Reply (R), Write a note (N), Close conversation (E), Assign to me (A) and Show shortcuts (?).
File: screenshots/keyboard-shortcuts-dialog.png
Composer shortcuts
| Shortcut | Action |
|---|---|
| Enter | Send the reply or note |
| Shift+Enter | New line |
| Ctrl+Enter (⌘+Enter on Mac) | Send an email reply (in email, Enter adds a new line) |
| Esc | Leave the reply box; in an empty note, switch back to reply |
| / | Insert a snippet. See Snippets. |
| $ | Insert a contact variable |
| : and two letters | Insert an emoji |
| @ (in a note) | Mention a teammate. See Internal Notes and Mentions. |
| ↑ / ↓, then Enter or Tab | Choose from the snippet, variable, emoji or mention list |
App-wide shortcuts
| Shortcut | Action |
|---|---|
| Ctrl+K (⌘+K on Mac) | Search contacts, conversations, pages and settings. See Search and Availability. |
| Ctrl+J (⌘+J on Mac) | Open the Assistant. See Assistant. |
| Ctrl+S (⌘+S on Mac) | Save changes on settings pages that show a save bar |
Example: clear your queue with the keyboard
- Open Assigned to me.
- Press J to open the first conversation.
- Press R, type your reply and press Enter.
- Press Esc, then Ctrl+Q to close with a closing note, or Ctrl+U to snooze it for later.
- Press J to move to the next conversation.
FAQ and troubleshooting
Why doesn't J or E do anything?
The cursor is probably in a text field, or a menu or dialog is open.
What you can do:
- Press Esc to leave the reply box or close the menu.
- Click an empty area of the conversation, then try again.
Why does E close without asking for a category?
E is the quick close. To fill in the closing note, press Ctrl+Q or click Close instead.
Can I change the shortcuts?
No. The shortcuts are the same for everyone.
Do shortcuts work in the mobile app?
No. Keyboard shortcuts are for Resool on the web.