Team Chat

Team chat is Resool's built-in messaging for your team. It gives you channels for topics or teams and direct messages for one-to-one or small group talks, right next to your customer conversations, so you don't need a separate chat app. You can reply in threads, react, @mention teammates, contacts and tasks, and share files, voice messages and screen recordings.

#Before you begin

• Team chat is available to every member of the workspace on all plans.
• Open it from Team chat in the left navigation.

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Team chat

The Team chat page with the Channels list (three or four channels) and Direct messages list on the left, an open channel in the middle with several messages, one message with "2 replies", emoji reactions, and the composer at the bottom.

File: screenshots/team-chat-overview.png

#How to create a channel

Channels are for topics or teams. Anyone can join a public channel.

1. In Team chat, click New, then New channel.
2. Enter a Name. It can be any name, in any language.
3. Check the Handle. It's made from the name and can use lowercase letters, numbers, - and _ only.
4. Optionally add a Topic.
5. Turn on Private if only invited people should see and join it.
6. Under Add people, choose the teammates to add.
7. Click Create channel.

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Team chat › New › New channel

The New channel dialog with Name "Marketing team", Handle "marketing-team", a Topic, the Private toggle off, two people added and the Create channel button.

File: screenshots/team-chat-new-channel.png

#Join a public channel

Click Browse channels to find and join public channels. Open a channel to preview it, then click Join.

#How to start a direct message

1. Click New, then New message.
2. Pick one person, or up to 8 people for a group.
3. Click Start chat (or Start group chat for a group).

#How to send messages

Type in the composer and press Enter to send. Press Shift+Enter for a new line.

• Mention: type @ to mention a teammate, a contact or a task. Use @channel to notify everyone in the channel. Mentioned teammates get a notification.
• Emoji: open the emoji picker.
• Attach files: add files up to 25 MB each.
• Record a voice message: record with your microphone, then send. Click Stop to finish or Cancel to discard.
• Record your screen: record a screen recording and post its link in the chat. See Screen recordings.

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Team chat › an open channel, composer

The composer with the @ mention list open showing a teammate, a contact and a task, and the Emoji, Attach files, Record a voice message and Record your screen buttons.

File: screenshots/team-chat-composer.png

#How to work with messages

Hover a message to see its actions:

• Add reaction: react with an emoji.
• Reply in thread: open a thread so the discussion doesn't fill the channel. The message shows the number of replies and the time of the last reply. Click Close thread to go back.
• Edit: change your own message. Press Enter to save or Esc to cancel. Edited messages are marked "edited".
• Delete: remove your message. It's replaced with "This message was deleted."

#How to manage a channel

Open the channel and click Chat options:

• Mute / Unmute: stop or resume notifications from this channel.
• Members: see who's in the channel and add people.
• Edit channel: change the channel's name, topic or picture.
• Leave channel: leave a channel you no longer need.
• Archive channel: keep the history but stop new posts. An archived channel can still be read.

Only the person who created a channel, and workspace Owners and Admins, can edit or archive it.

#How to search Team chat

Use Search messages at the top of Team chat. Type at least 2 characters to see Search results. Click Clear search to go back.

#Notes and limitations

• Files can be up to 25 MB each.
• A group direct message can include up to 8 people.
• You can read an archived channel, but you can't post in it.
• Team chat is internal. Customers never see it. To talk about a customer conversation, you can also use internal notes in the Inbox.

#FAQ and troubleshooting

#What's the difference between Team chat and internal notes?

Internal notes live inside a customer conversation in the Inbox and are only about that conversation. Team chat is for everything else: team topics, questions and quick talks. See Internal notes and mentions.

#I can't record a voice message

Your browser needs permission to use the microphone.

What you can do:

• Allow the microphone for Resool in your browser's site settings, then try again.

#Will I be notified about every message?

You're notified when someone mentions you or replies in a thread you're part of. You can mute a channel, or turn off Team chat notifications in your notification settings. See Notifications.

#Can I use Team chat on my phone?

Yes. Team chat is available in the Resool.io mobile app. See Mobile app.

#What's next?

• Notifications
• Search and availability
• Internal notes and mentions
• Screen recordings