Vimeo

Vimeo is a video hosting platform for businesses. Connecting Vimeo to Resool adds a Send a Vimeo video button to the composer, so agents can search your Vimeo library and drop a video link into a reply without leaving the conversation. It's a quick way to send product demos, onboarding guides and how-to videos to customers on WhatsApp, Instagram, email or any other channel.

#What you can do with Vimeo

In the Inbox

• Send a Vimeo video: open a picker of your Vimeo videos from the composer, with thumbnails, titles and durations.
• Search your videos by name to find the right one fast.
• Click a video to insert its link into your reply.

#Before you begin

• You need a Vimeo account with the videos you want to share.
• In Resool, only workspace Owners and Admins can connect apps. Once connected, every teammate who can reply sees the Vimeo button.
• Customers open the video through its Vimeo link, so check the video's privacy settings in Vimeo. A video that only you can see won't play for the customer.

#How to connect Vimeo to Resool

1. Go to Settings › Apps.
2. Open the Communication tab and click Connect on the Vimeo card.

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Settings › Apps, Communication tab

The Vimeo card with its logo, "Communication" category, description and Connect button, next to the YouTube card.

File: screenshots/vimeo-apps-card.png

1. The Connect Vimeo dialog lists what Resool will be able to do after you approve: see your Vimeo account name and see your public and private videos. Click Continue.

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Settings › Apps › Vimeo › Connect

The "Connect Vimeo" dialog with the description "Send links to your Vimeo videos from the composer.", the two permissions, and the Cancel and Continue buttons.

File: screenshots/vimeo-connect-dialog.png

1. Sign in to Vimeo in the window that opens and allow access.
2. You're returned to Resool and see Vimeo connected. The card shows the connected account and a Disconnect button. There are no settings to configure.

#How to send a Vimeo video in a reply

1. Open a conversation in the Inbox.
2. In the composer, click the Send a Vimeo video icon (the Vimeo logo).
3. Type in Search your videos to filter, or scroll the list. Click Load more at the bottom to see older videos.
4. Click a video. Its link is inserted into your reply.
5. Add a short message around the link and send it.

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Inbox › open a conversation › composer › Send a Vimeo video

The Vimeo picker open above the composer with the search box, four videos with thumbnails, titles and durations (e.g. "Getting started tour · 2:45"), and Load more at the bottom.

File: screenshots/vimeo-composer-picker.png

#How to disconnect Vimeo

1. Go to Settings › Apps and click Disconnect on the Vimeo card.
2. Confirm in the Disconnect Vimeo? dialog.

The Vimeo button disappears from the composer. Links you already sent keep working. You can connect again at any time.

#FAQ and troubleshooting

#The picker says "Couldn't load your videos". What do I do?

What you can do:

• Wait a moment and open the picker again.
• If it keeps failing, disconnect Vimeo in Settings › Apps and connect it again.

#Why can't I find a video?

The picker shows the videos of the connected Vimeo account. Videos in a teammate's own account aren't listed. Try another search term, or click Load more.

#Does the customer need a Vimeo account to watch?

No, as long as the video's privacy settings in Vimeo allow people with the link to view it.

#Does the video play inside the chat?

Resool sends the video's link. How it appears (as a link or a preview) depends on the customer's messaging app.

#What's next?

• YouTube
• Replying to conversations
• Snippets
• Getting started with apps