Setting Up Your Resool Account

Your Resool account is your personal sign-in: your name, work email, phone number and password. One account can belong to several workspaces, so you sign up once and use the same account for every workspace you create or join. You can sign up with your work email or with Google, and sign in later with a password, a one-time code sent to your email, or Google.

#How to create your account

1. Go to the Resool sign-up page. You see Create your account.
2. Fill in First name, Last name, Work email and Phone number. Pick your country code next to the phone number.
3. Choose a Password of at least 10 characters.
4. Click Create account. By continuing you agree to the Terms and Privacy Policy.

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Sign-up page (/signup)

The "Create your account" form with Continue with Google at the top, then First name, Last name, Work email, Phone number with a country picker, Password with the "At least 10 characters." hint, and the Create account button.

File: screenshots/setting-up-your-account-signup.png

1. On Confirm your email, enter the 6-digit code we sent to your email address and click Confirm and continue. If the email doesn't arrive, click Send a new code once the countdown ends.

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Confirm email page, right after sign-up

The "Confirm your email" screen with the message naming the email address, the six code boxes, the Confirm and continue button and the "Send a new code in 30s" countdown.

File: screenshots/setting-up-your-account-confirm-email.png

1. You're taken to Create your workspace. See Creating and switching workspaces. If you were invited, you return to the invitation instead. See Joining a workspace.

#Sign up with Google

On the sign-up or sign-in page, click Continue with Google and choose your Google account. Your email is confirmed by Google, so you don't need a confirmation code. If your account has no phone number yet, Resool asks for one in the Add your phone number dialog the first time you open a workspace. Enter it and click Save and continue.

#How to sign in

1. Go to the Resool sign-in page. You see Welcome back.
2. Enter your Work email and Password, then click Sign in.

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Sign-in page (/login)

The "Welcome back" form with Continue with Google, Work email, Password, the Forgot password? link, the Sign in button and the "Email me a sign-in code" link.

File: screenshots/setting-up-your-account-signin.png

#Sign in with a code instead of a password

1. On the sign-in page, click Email me a sign-in code.
2. Enter your Work email and click Send code.
3. Enter the 6-digit Sign-in code from the email. The code expires in 15 minutes.

To go back to the password form, click Use a password instead.

#Sign in with two-factor authentication

If you turned on two-factor authentication, Resool asks for a code after your password, emailed code or Google sign-in:

1. Open your authenticator app and enter the 6-digit code. It checks automatically once all six digits are in.
2. If you don't have your phone, click Use a recovery code and enter one of the recovery codes you saved.

See Two-factor authentication to turn it on.

#How to reset your password

1. On the sign-in page, click Forgot password?.
2. Enter your email and click Send reset link.
3. Open the email and click the link. It works for 1 hour.
4. On Choose a new password, enter your New password twice and click Save and sign in.

You're signed in on this device and signed out on your other devices.

#Notes and limitations

• Passwords must have at least 10 characters.
• The phone number is required and must be in international format. You can change it later in your profile.
• Email confirmation codes and sign-in codes are 6 digits. A sign-in code expires after 15 minutes.
• Your email address can't be changed from your profile.

#FAQ and troubleshooting

#I didn't receive the confirmation or sign-in code

What you can do:

• Check your spam or promotions folder.
• Make sure you typed your email correctly. On the code screen, the email the code was sent to is shown.
• Wait for the countdown to end, then click Send a new code.

#Google sign-in didn't work

If you see "Google sign-in didn't work", try again or sign in with your email and password or an emailed code instead. You can link Google to an existing account later from your profile.

#I signed up with Google. Can I also use a password?

Yes. Use Forgot password? on the sign-in page to set a password for your account, then you can sign in either way.

#Can I use one account for several workspaces?

Yes. Your account is personal. You can create more workspaces or accept invitations to other workspaces with the same email. See Creating and switching workspaces.

#How do I change my name, phone number or language?

Open your profile from the account menu at the bottom of the left navigation. See Profile settings.

#What's next?

• Creating and switching workspaces
• Joining a workspace from an invitation
• Two-factor authentication
• Profile settings