Joining a Workspace from an Invitation

When a workspace Owner or Admin invites you to Resool, you get an email with a link to join their workspace. Accepting the invitation adds you to that workspace with the role and teams they picked for you, so you can start replying to conversations straight away. You can join with a new Resool account or with the account you already have, as long as it uses the email address the invitation was sent to.

#Before you begin

• Find the invitation email from Resool. It's sent to the address your workspace admin entered.
• Invitations are valid for 7 days and can be used once.

#How to accept an invitation

1. Open the invitation email and click the link. You see Join followed by the workspace name, who invited you, and the email the invitation is for.
2. Continue depending on whether you're signed in:

#If you don't have a Resool account yet

1. Under Create your account to join., fill in First name, Last name, Phone number and Password. The work email is already filled in with the invited address.
2. Click Create account.
3. Enter the 6-digit code sent to your email on Confirm your email and click Confirm and continue.
4. Back on the invitation, click Accept and join.

Screenshot placeholder

Invitation page (/invite/…), signed out

The "Join Acme" card with "Sam invited you to collaborate.", the "Invitation for name@company.com" badge, the "Create your account to join." heading and the short sign-up form below it with the Create account button and the "Already have an account? Sign in" link.

File: screenshots/joining-a-workspace-signup.png

#If you already have a Resool account

1. Click Sign in under the form and sign in with the invited email address.
2. You return to the invitation. Click Accept and join.

#If you're already signed in with the invited email

Click Accept and join.

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Invitation page (/invite/…), signed in with the invited email

The "Join Acme" card with the inviter line, the "Invitation for…" badge and the Accept and join button.

File: screenshots/joining-a-workspace-accept.png

You're taken to the workspace Dashboard. Your role and teams are already set, and you now see the workspace in your workspace menu next to any others you belong to.

#Notes and limitations

• You must accept with the exact email address the invitation was sent to.
• An invitation link expires after 7 days and stops working once it's used.
• Joining a workspace uses one seat on that workspace's plan.
• What you can see and do depends on the role you were given. See Roles and permissions.

#FAQ and troubleshooting

#It says "You're signed in as … This invitation is for …"

You're signed in with a different account than the one invited.

What you can do:

• Click Sign out and switch account, then sign in or create an account with the invited email.
• Or ask the admin to invite the email address you already use.

#It says "This invitation has expired. Ask for a new one."

Invitations last 7 days. Ask a workspace Owner or Admin to send a new invitation from Settings › Members.

#It says "This invitation was already used."

The invitation was accepted already, maybe by you. Sign in with the invited email and open the workspace from your workspace menu. If you still don't see it, ask the admin to check Settings › Members.

#It says "This invitation is no longer valid."

The admin may have revoked the invitation, or the link is incomplete. Open the link again from the email, or ask for a new invitation.

#I didn't receive the invitation email

What you can do:

• Check your spam or promotions folder.
• Ask the admin to check the email address under Pending invitations in Settings › Members and invite you again if it was wrong.

#What's next?

• Getting started with Resool
• Inbox overview
• Profile settings
• Mobile app