Profile Settings

Profile settings are your personal settings in Resool: your name, photo, phone number and language, your availability status, how you sign in, and whether the app uses dark mode. They belong to you, not to the workspace, so changing them doesn't affect your teammates. Your status is the exception: it's set per workspace and tells Resool whether to give you new conversations automatically.

#How to open your profile

1. Click the Settings icon in the left rail.
2. Choose Personal settings.

The Profile page has two tabs: Profile and Notification settings. This article covers the Profile tab; see Notification Settings for the other one.

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Settings › Personal settings › Profile tab

The Profile tab with the round profile photo, name and email, the Upload photo and Change password buttons, and the First name, Last name, Email (read-only), Phone number, Language and Your status fields filled in.

File: screenshots/profile-settings-page.png

#How to update your details

1. Change any of these fields:
   • First name and Last name: how your name appears to teammates and, where agent names are shown, to customers.
   • Phone number: with country code.
   • Language: English or العربية. This also sets the layout direction (left-to-right or right-to-left).
2. Click Save in the bar at the bottom of the page, or Discard to undo.

Your Email can't be changed here. Contact support to change your email.

#Change your profile photo

Click Upload photo (or click your photo) and choose a PNG, JPG or WebP image. It's saved straight away and cropped to a circle. To go back to your initials, click Remove photo.

#How to set your status

Use Your status to tell Resool whether you're available:

Only online members get new conversations automatically. The status applies to the workspace you're in and is saved as soon as you pick it. You can also change it from your avatar at the bottom of the left rail. See Search and Availability.

#How to change your password

1. Click Change password.
2. Enter your Current password.
3. Enter a New password (at least 10 characters) and type it again in Confirm new password.
4. Click Change password.

You stay signed in on this device; other devices are signed out.

If you signed up with Google or always sign in with an emailed code, you may not have a password yet. The dialog then lets you set one without a current password, so you can also sign in with your email and password.

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Settings › Personal settings › Profile tab › Change password

The "Change password" dialog with Current password, New password (with the "At least 10 characters." hint), Confirm new password, the note about other devices being signed out, and the Change password button.

File: screenshots/profile-settings-password.png

#How to connect Google sign-in

Under Google sign-in, click Connect Google and choose your Google account. After that you can sign in with Google instead of a password or email code. The section then shows Connected and a Disconnect button.

Each Google account can be connected to only one Resool user.

#How to turn on two-factor authentication

Turn on Enable two-factor authentication (2FA) under Two-factor sign-in and follow the steps. See Two-Factor Authentication.

#How to switch dark mode

Under Dark mode, pick one:

• Use system setting: follows your computer or phone.
• Off: always light.
• On: always dark.

The change applies immediately and follows you to other devices where you're signed in.

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Settings › Personal settings › Profile tab, lower part

The Two-factor sign-in row with the "Enable two-factor authentication (2FA)" switch, the Google sign-in row with "Connected" and Disconnect, and the Dark mode row with the three previews (Use system setting, Off, On).

File: screenshots/profile-settings-security.png

#FAQ and troubleshooting

#How do I change my email address?

You can't change it yourself. Contact support and they'll change it for you.

#Why am I not getting new conversations?

• Check Your status. Only Online members get conversations automatically.
• Check that the channel uses automatic assignment and routes to one of your teams. See Channel Settings.

#"That Google account already signs in to another Resool user." What can I do?

The Google account is connected to a different Resool user. Disconnect it there first, or connect a different Google account.

#How do I sign out on my phone?

In the mobile browser, open your profile and tap Sign out at the bottom of the Profile tab.

#What's next?

• Notification Settings
• Two-Factor Authentication
• Setting Up Your Resool Account
• Search and Availability