GetResponse

GetResponse is an email marketing and automation platform. Connecting GetResponse to Resool shows which GetResponse lists a contact is on, with their tags, next to the conversation. Agents can add the contact to a list from the inbox, and workflows can add or update contacts with tags automatically, so leads from WhatsApp, Instagram, live chat and email reach your GetResponse campaigns.

#What you can do with GetResponse

In the Inbox and on the contact page

• See the contact's lists in GetResponse, with tags.
• Add to list: add the contact to the default list or one you pick. If they're already on it, the button becomes Update in list.
• View in GetResponse: open the contact in GetResponse in a new tab.

In Workflows

• Add / update email subscriber: a workflow step that adds the contact to a GetResponse list, or updates them there, with tags.

#Before you begin

• You need a GetResponse account with at least one list.
• In Resool, only workspace Owners and Admins can connect apps.
• Resool matches contacts by email address. Contacts without an email can't be added.

#How to connect GetResponse to Resool

1. Go to Settings › Apps and open the Marketing tab.
2. Click Connect on the GetResponse card.
3. The Connect GetResponse dialog lists what Resool will be able to do after you approve: see your account's name and lists, see contacts by email with their lists and tags, and add or update contacts and their tags. Click Continue.

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Settings › Apps › GetResponse › Connect

The "Connect GetResponse" dialog with the description, the "After you approve on GetResponse, Resool will be able to:" list and the Cancel and Continue buttons.

File: screenshots/getresponse-connect-dialog.png

1. Sign in to GetResponse in the window that opens and allow access.
2. You're returned to Resool and see GetResponse connected. The card now shows Manage and Disconnect.

#How to configure GetResponse

Click Manage on the GetResponse card to open GetResponse settings. Save with the bar at the bottom, or click Discard.

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Settings › Apps › GetResponse › Manage

The "GetResponse settings" side sheet with the List section (Default list selected) and the Tags section with the tags whatsapp_lead and resool.

File: screenshots/getresponse-settings-sheet.png

• Default list: where Add to list in the inbox, and workflow steps that don't name a list, put the contact.
• Tags: added to the contact in GetResponse every time they're added from the inbox. Tags that don't exist yet are created. You can add up to 20.

#How to use GetResponse in the Inbox

1. Open a conversation and click the GetResponse icon in the right-hand sidebar.
2. You see each list the contact is on, with tags. If they aren't in GetResponse yet, the panel says so.
3. Pick a list (or keep the default) and click Add to list. You see Saved in GetResponse when it's done.

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Inbox › open a conversation with a contact that has an email › GetResponse icon in the right sidebar

The GetResponse panel with two lists and their tags, the list picker, the Update in list button and View in GetResponse.

File: screenshots/getresponse-inbox-panel.png

The same panel is on the contact's page under Connected apps. Adding contacts needs permission to manage contacts.

#How to use GetResponse in Workflows

1. Open a workflow and add a step. Under Apps, choose Add / update email subscriber.
2. Set App to GetResponse, choose the List (Default list or a specific list) and add Tags if you want. Variables such as {{contact.name}} work in tags.
3. Publish the workflow.

The contact is matched by email. Someone who unsubscribed keeps their status.

#How to disconnect GetResponse

1. Go to Settings › Apps and click Disconnect on the GetResponse card.
2. Confirm in the Disconnect GetResponse? dialog.

Resool stops accessing your account. Contacts already in GetResponse stay there.

#FAQ and troubleshooting

#I added a contact but don't see them in GetResponse yet

GetResponse processes new contacts in the background, so a new contact can take a little while to appear. Open the panel again after a few minutes.

#Why did my tag change?

GetResponse only accepts letters, digits and underscores in tag names, so other characters are replaced with underscores.

#Why can't I click Add to list?

GetResponse always needs a list. Pick one in the panel, or set a Default list under Manage.

#The panel says the connection expired

What you can do:

• Disconnect GetResponse in Settings › Apps and connect it again.
• Check that the GetResponse user who approved access can still sign in.

#What's next?

• Workflow steps
• Constant Contact
• Kit
• Getting started with apps