What is Resool?

Resool is a customer conversation platform that brings WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, email, SMS and your website chat into one shared inbox. Teams use it to reply to customers from every channel in one place, let AI Agents answer and route conversations, automate follow-ups with workflows, send WhatsApp broadcasts, and track tickets, deals and work next to the conversations they came from. Resool is built for businesses of every size and industry, and the whole product works in English and Arabic.

Everything in Resool lives in a workspace: your team, your channels, your contacts and your plan. You can belong to several workspaces and switch between them at any time.

#Core capabilities

#Omnichannel inbox

The Inbox collects every conversation from every connected channel in one list, so your team never has to switch apps. You can connect:

• WhatsApp: the WhatsApp Business Platform (API), including message templates, your business profile, product catalog and WhatsApp calls.
• Facebook Messenger and Instagram: direct messages, plus comments on your Facebook and Instagram posts.
• TikTok business messaging.
• Telegram, Viber, LINE and WeChat.
• Email: Gmail, Google Workspace, Yahoo or any other email inbox.
• SMS through Twilio.
• Website Chat: a live chat widget you add to your website.
• Custom Channel: connect any other messaging service through a webhook.

Agents reply, leave internal notes and @mention teammates, use snippets, assign and snooze conversations, and close them with closing notes. Views such as Assigned to me, Unassigned, lifecycle stages, teams and custom inboxes keep everyone focused. See Inbox overview and Connecting channels.

#AI Agents and AI Assist

AI Agents answer customers on your channels around the clock using your knowledge base. They can assign conversations, update lifecycle stages, tags and contact fields, add comments, close conversations and hand off to a person when they aren't confident. AI Assist helps agents suggest a reply, summarize a conversation and rewrite messages, and AI Prompts change tone, translate or fix grammar in one click. The Assistant answers questions about Resool and can set things up for you after you approve. See AI Agents.

#Workflows

Workflows automate what happens in a conversation: greet and route new chats, ask questions with buttons, wait, branch on conditions, update contacts, assign to a team or an AI Agent, send WhatsApp templates and call other apps. Workflows start from triggers such as a new conversation, an incoming message, a tag or lifecycle change, a click-to-chat ad, a store order or a webhook. You can also describe a workflow and let AI build it. See Workflows overview.

#Broadcasts

Broadcasts send WhatsApp and Messenger messages to a segment of contacts, now or on a schedule. You see the estimated cost before you send, and a report afterwards with sent, delivered, read and replied counts. WhatsApp message templates are created and synced with Meta from Resool. See Creating a broadcast.

#Contacts and lifecycle stages

Every person who messages you becomes a contact with one profile across all channels. Add tags, custom contact fields and companies, move contacts through lifecycle stages that you define, for example from lead to customer, build segments, import from CSV or Excel and merge duplicates. See Contacts overview.

#Tickets and SLA

Tickets track issues that take longer than one conversation. Set priority, type and assignee, link tickets to conversations, and use SLA policies to set first-response and resolution targets. Customers can also open tickets through a support form or by email. See Tickets overview.

#Deals and sales pipelines

Deals track sales opportunities on a board or a list, through the stages of your own sales pipelines. Create a deal from a conversation, mark it won or lost, and see your pipeline value and win rate. See Deals.

#Spaces

Spaces organize any kind of work: client onboarding, content calendars, campaigns, hiring, requests or projects. Each space has its own items, statuses and fields, and you can view it as a list, table, board, calendar, timeline, dashboard or workload. My Work shows everything assigned to you. See Spaces overview.

#Recordings, forms and surveys

Record your screen and camera in the browser and share screen recordings in conversations, tickets and tasks. Build forms in up to 40 languages and send them in a chat so answers are saved to the contact. Send satisfaction surveys after a conversation closes. See Screen recordings and Forms.

#Reports

Reports measure conversations, response times, team performance, customer satisfaction, forms, tickets and SLAs, sales and broadcasts, with a Live view of what is happening right now. The Dashboard gives each person a summary when they sign in. See Reports overview.

#Integrations

Connect Resool to the tools you already use from Settings › Apps: CRMs such as HubSpot, Salesforce and Pipedrive; stores such as Shopify, WooCommerce and Salla; accounting tools such as QuickBooks, Xero and Odoo; calendars and booking tools; Slack, Zoom and Google apps; and project tools such as Notion, Asana and ClickUp. Apps connect through their official sign-in. Developers can also use the API, webhooks, Zapier, Make and n8n. See Getting started with apps.

#Team chat and collaboration

Team chat gives your team channels and direct messages inside Resool, so internal talk stays next to customer work. Notifications, a command menu (⌘K) and online status keep everyone in sync. See Team chat.

#Mobile app

The Resool.io app for iPhone, iPad and Android lets agents reply to conversations, manage contacts, work on tickets and deals, and get push notifications on the go. See Mobile app.

#English and Arabic

Every screen in Resool is available in English and Arabic, with a full right-to-left layout in Arabic. Each person picks their own language, and features such as AI Agent hand-off messages, satisfaction surveys and support forms can be written in both languages.

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Inbox, All conversations view

The inbox with conversations from several channels (WhatsApp, Instagram, Website Chat, email) in the list, one WhatsApp conversation open, and the contact details panel on the right.

File: screenshots/what-is-resool-inbox.png

#FAQ and troubleshooting

#Who is Resool for?

Resool is for any business that talks to customers on messaging channels: support teams, sales teams, agencies, online stores, clinics, schools and service businesses. It works for a single person and scales to large teams with many channels, teams and roles.

#Which plans does Resool offer?

Resool has three plans, priced per seat (each active member) per month. Paying yearly saves 25%.

New workspaces start with a free trial of the Growth plan. See Plans and billing.

#Is there a free trial?

Yes. Every new workspace starts on a free trial of the Growth plan, so you can try AI Agents, broadcasts and Spaces before you choose a plan. The trial end date is shown on Settings › Plan & billing.

#What happens if I need more AI replies than my plan includes?

AI requests above your plan's monthly amount are billed per request, and you can also buy AI token packs from Settings › Plan & billing. See Usage and AI tokens.

#Can I move to Resool from another platform?

Yes. Settings › Import brings in contacts and conversation history from supported platforms or from a CSV file. See Importing from other platforms.

#Is there a mobile app?

Yes. The Resool.io app runs on iPhone, iPad and Android phones and tablets. See Mobile app.

#What's next?

• Setting up your Resool account
• Getting started with Resool
• Connecting channels
• Inbox overview