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CRM & helpdesk
Zendesk + Resool integration
Connect Zendesk to Resool to see each contact's Zendesk tickets in the inbox, create tickets with the conversation, add comments, and create tickets from workflows.
What you can do with Zendesk and Resool
In the Inbox
- See the contact's Zendesk user (name, email and phone) and their Tickets, each with its number, status, priority and when it was last updated. Click a ticket to open it in Zendesk.
- Create ticket with a subject, description, priority and type, and optionally the whole conversation. If the contact isn't a Zendesk user yet, creating a ticket adds them.
- Add comment to one of the contact's tickets, as an internal note or as a public reply that emails the customer.
- View in Zendesk to open the user's profile in a new tab.
In Workflows
- The Create Zendesk ticket step creates a ticket for the contact, adding them to Zendesk if needed.
Connect Zendesk in minutes
Go to Settings › Apps in Resool, click Connect on Zendesk and follow the steps. No code needed.
Read the setup guideFrequently asked questions
I see "Couldn't reach that Zendesk account. Check the subdomain."
What you can do:
I see "Zendesk didn't allow this. Sign in as a Zendesk admin or agent and try again."
The Zendesk user you signed in with can't approve apps or create tickets. Connect again with an admin or agent account.
Does the customer get an email when I create a ticket?
No. The description is added as an internal note. Customers are emailed only when you add a comment with Public reply (emails the customer) turned on.
Why don't I see Create ticket or Add comment?
Your role doesn't allow managing contacts. Ask an Owner or Admin to change your role, or ask a teammate who can.
Does Resool sync Resool tickets with Zendesk?
No. Resool's own tickets and Zendesk tickets are separate. The Zendesk panel shows and creates Zendesk tickets only.
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Start your free trial, or talk to our team and we will help you set everything up.