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Google & file storage

Dropbox + Resool integration

Connect Dropbox to Resool to save a conversation's transcript and attachments to a Dropbox folder from the inbox or a workflow, and see what was saved for each contact.

What you can do with Dropbox and Resool

In the Inbox

  • Save conversation: save the transcript (and, if you choose, its attachments) to a Dropbox folder.
  • See the files saved for the contact and open them in Dropbox.

On the contact page

  • The Connected apps list shows how many files were saved for the contact.

In Workflows

  • The Save conversation to Dropbox step saves the transcript and attachments to a folder each time it runs.

Connect Dropbox in minutes

Go to Settings › Apps in Resool, click Connect on Dropbox and follow the steps. No code needed.

Read the setup guide

Frequently asked questions

Some attachments weren't saved.
Files over 25 MB and files beyond the first 20 aren't saved. Download those from the conversation if you need them.
Can I save to a shared or team folder?
Yes, if the Dropbox account that connected can open that folder. Search for it in the Folder picker.
Does Resool share the saved files with the customer?
No. Files are uploaded privately to your Dropbox. Nothing is shared.
Which plans include Dropbox?
Apps are included on every plan. See Plans and billing.

Bring every customer conversation together

Start your free trial, or talk to our team and we will help you set everything up.