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Communication & media
Webex + Resool integration
Connect Webex to Resool to create Webex meetings from a conversation, send the join link to the customer, see upcoming meetings and schedule meetings from workflows.
What you can do with Webex and Resool
In the Inbox
- Create Webex meeting from the composer: set the topic, start time and duration, and the join link is added to your reply.
- See the contact's Upcoming meetings created from Resool, with Join and Copy link buttons.
- Create meeting from the Webex panel to get a new link copied to your clipboard.
On the contact page
- The Apps card shows a Webex row with the contact's upcoming meetings.
In Workflows
- The Create Webex meeting step schedules a meeting, and later steps can send the link with `{{webex.join_url}}`.
Connect Webex in minutes
Go to Settings › Apps in Resool, click Connect on Webex and follow the steps. No code needed.
Read the setup guideFrequently asked questions
Why isn't a meeting I scheduled in Webex shown in the panel?
The panel lists meetings created from Resool for that contact. Meetings scheduled directly in Webex aren't linked to a contact.
The panel can't load Webex. What do I do?
What you can do:
Whose Webex account hosts the meetings?
The Webex account connected in `Settings > Apps`. Meetings created by any teammate are scheduled on that account.
Can I connect Webex and Zoom at the same time?
Yes. Each has its own composer button, sidebar panel and workflow step.
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